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36 years of trusted experience
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Reviews
3.16 Reviews
Showing 1-6 of 6 reviews
corinne B.
03/2022
chimney sweep
+ -1 moreI purchased a Montigo there... i guess they were dropped from Montigo as my project got closer to my certificate of occupancy... we had an issue with capacitor, and Encino should have helped me get a part since it was still under warranty. They absolutely ignore my calls, my emails...total silence! Tali might be a great sales person, diligent and responsive, but boy, she is horrible at after sale! She bad mouth the installer they had who installed my fireplace and suggested me to use their new one... No answer, no call back, from their new installer. I decided to contact the initial installer and asked for help. He put me in contact with Montigo manuf who kindly gave me the part for free - this has been going on for 2 years... a $16k montigo... Amir helped me out resolving all issue through the manufacturer as Encino refuse to help me, and fixed it!. So i would not recommend Encino Fireplace. They are unprofessional.
Description of Work: purchased and install $15,000.00 Montigo Fireplace
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$18,000
Victoria O.
11/2016
fireplaces
+ -1 moreGreat price.
Description of Work: purchased a fireplace.
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Yes, I recommend this pro
$5,000
Julie D.
09/2016
fireplaces
+ -1 moreunknown
Description of Work: Visited ENCINO Fireplace on Ventura on 2 occasions and left one voicemail. In all three contacts asked for them to have contractor contact us for installation estimate for new gas fireplace in MB renovation and two inserts to existing gas fireplaces. There has been NO follow up in three weeks. Products seem ok but lack of even initial service makes me suspect.
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Yes, I recommend this pro
Heather R.
10/2008
pavers, gravel
+ -1 moreMy experience did not go as well as I had hoped. The mantle itself is very beautiful and looks amazing in my living room. The problem was that I had originally also wanted to order a hearth for the fireplace as well. I guess my fireplace is a strange size because it seemed a very big deal to have this done. Although they didn't take any of my money until I ordered the actual mantle, I had waited ten weeks for the answer from them on weather or not they could have the hearth molded by the manufacturer. At the end of the ten weeks (and me calling about three times during that time) they told me the manufacturer couldn't make the hearth. I decided to order the mantle anyway and just go with a tile hearth. The mantle didn't take long to come in and was installed professionally and looks beautiful, so in the end I'm happy. I just wish they had gotten back to me quicker on the hearth.
Description of Work: I ordered a cast stone mantle for my fireplace.
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$700
TRACY B.
11/2007
fireplaces
+ -1 moreSee above. Estimated cost was $300.
Description of Work: I have used this company once before for maintenance on my fireplace but after my recent experience I will never use them again. We broke a piece of glass from the fireplace door and needed it to be replaced. I removed the door and took it to Encino Fireplace. First, Bob told me to replace the glass and it would be $45 and a $15 charge to put the glass in. After his partner looked at it they decided that they could not replace the glass and suggested I get a whole new door for the tune of $300. Something didn't seem right and so I left. I went to a glass shop down the street and for $41 they will put in a new piece of heat treated glass in the fireplace door. Needless to say I will never use Encino Fireplace again.
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07/2005
fireplaces
+ -1 moreTHEY CAME RIGHT ON THE DOT. THEY WERE POLITE AND THEY HAD A GOOD PRICE.
Description of Work: THEY PUT A GLASS DOOR ON THE FIRE PLACE. IT WAS NICE AND SHINY!
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Yes, I recommend this pro
$100
Contact information
17954 Ventura blvd., Encino, CA 91316
www.encinofireplace.comLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Fireplaces,
Stone and Gravel,
Chimney Sweep,
Outdoor Kitchens,
Patios,
Architects,
Appliance Sales and Installation,
Mailbox Repair,
Gas Logs,
Chimney Repair,
Chimney Caps,
Landscaping
FAQ
Encino Fireplace Shop is currently rated 3.1 overall out of 5.
Encino Fireplace Shop accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Encino Fireplace Shop does not offer free project estimates.
No, Encino Fireplace Shop does not offer eco-friendly accreditations.
No, Encino Fireplace Shop does not offer a senior discount.
No, Encino Fireplace Shop does not offer emergency services.
No, Encino Fireplace Shop does not offer warranties.
Encino Fireplace Shop offers the following services: Sales, Service Call, Repairs, 3D Design Sketching,
Contact information
17954 Ventura blvd., Encino, CA 91316
www.encinofireplace.com