T-Mobile - El Camino Real & Via Molena 2

The experience started well. spoke with a sales person and went over all of the details about the phone and the plan. When leaving the sales floor to go to the register, we had a deal that consisted of: A Galaxy IIs phone $50/month business value plan that had unlimited text/phone/data $199 for the phone with a $150 rebate. 2 year commitment It went way downhill from here. For 2 hours they bumbled through their computer application constantly calling their corporate offices. during this time the sales person informed me that I only get the first 100 or 200 MB at 4G speeds, after that it's at 2G, where he convinced me to add an extra $15/mo to my plan for 5Gig at 4G. after the 2 hours of bumbling around, I was informed that for my business account i needed a bank statement. By now it was 7 pm and that wasn't happening, so they told me that they can start it as a personal plan so I could get the sale price and then they could easily transfer it to a business plan. An hour later they were ready, they swiped my credit card, then proceeded to print out LOAN DOCUMENTS. I then inquired as to why they wanted me to sign loan docs, the response was that I wasn't getting the phone for the 2 year commitment, but rather they were financing the phone for me at something like 17% intrest over 20 months which equated to a $20/month extra on my bill. I then gave them a chance to explain why I was just hearing about this after I purchased, their early 20's minds weren't programmed for what to do if a customer actually looks at the contract. I then told them no deal and walked out. Today, the 9th of Jan, I went in to get my refund applied to my card. Everything was professional until they wanted me to sign a 3 page document as a reciept stating how I'm responsible for minutes, etc.. on a phone I never touched. I told them I would not sign. the "I guess" manager Javier then asked me why I was being difficult, this stuff doesn't apply to you, to which I replied, "If you cross out the legal statements about me possibly owing you anything and sign it and give me a copy, I'll sign your receipt". He then told me to get out of his store. Buyer Beware.