Top Rail Fence

I contacted this company back on 7-6-2020, in the meantime I have received no response (Zero communication or follow through), In a months time, Terrible terrible terrible!! This is largely what is wrong with most American businesses, no sense of customer service, this makes potential customers frustrated and furious. Unbelievable,,,

good job, clean up excellent. I would rehire them and I have refer them many times

Top Rail did an excellent job incorporating the new fence and gate into our design plan for the gate. Both sections of the fence were well constructed. They were also very careful around our landscaping and Christmas decorations, careful not to damage anything.

The turnaround time from quote to finished product was about one month, which is great considering the weather and holidays this time of year. The fence was removed in stages to keep our yards secure overnight. All the men working on the project were courteous and professional over the two days. They did everything we asked for, including a little extra leveling and an extra board to close the gap between the fence and an existing metal gate. The quality of materials and craftsmanship have left us with a beautiful fence and sturdy gates for years to come.

This company is is “tops”. Quality of work is excellent and they are very professional.

I did not hire TRF through Angie's List. I ran into the crew having lunch at a local pizza parlor one day, and they were SO personable, outgoing, friendly and professional that I asked for their card. Now that they've done work for me, and I saw them as A rated on Angie's List I can see why, and it makes me very happy to recommend them. When I called Jeff for an estimate, he sent Tim out right away but Tim indicated that it might be as much as 90 days before they could do the job. I appreciated their honesty in telling me that up front, and was willing to wait!! However, they got to my job in 30 days!! Wahooo!!! David, John and Marcus took out my old rotted fence in one day, carted it off, put in the new posts, and came back early the next day to add the rails and finish the job. Just as they were when I first met them, the guys were courteous, and they cleaned everything up before they left. I have a GREAT, safe, pretty fence now!! Love the TRF guys!! Highly, highly recommended!!!

In looking at the pictures on the website all the fences were done in open yards. If you have a flower garden were you want your fencing replaced or watering system they are not the fencing company for the job. My drip system was cut and flowers trampled. The workers dug out dirt and threw it all over my yard to put in the fence. Granted this fence is wider than the existing fence. They put all the additional inches on my property vs. splitting the width on both properties. My neighbor and I went in half with a good neighbor fence. All the extra dirt went all over my yard none in my neighbors, since it was an open yard without much flower gardens. The dirt was even thrown on top of the water sprinklers breaking them. See the before and after pics of my garden. A water nozzle also got broken. They even placed the fence on top of the water drip system, see picture, causing more damage. In this instance they were very unprofessional. The owner would not even come out to see the damage done, but only talked to us on the phone. We had $250.00 worth of damage done and it took us a little over two weeks to fix the damage. Our plants will take an entire season to recover. I have cried for a week from the devastation. My garden historical is full of blooms and lush through the summer, but not this year!! When I am spending over a $1,000 for my share of the cost I expect better customer service and work.

They were prompt to respond and performed the work as promised. I'm going to hire them again, and my neighbors were impressed to the point as asking for their contact info.

Jeff provided me with an estimate for replacement of my good neighbor fence and my gate. He also provided an estimate for the cost of replacing my neighbors gate. Yesterday, the company arrived at my home on-time with a very good crew that you could tell worked together well. Everyone had their tasks and went right to work. My fence was a 1x6x6' redwood dog-ear fence on two 2x4 rails and postmaster metal posts. They used 3x3 posts for the gates. After completion (that same day), the fence is absolutely beautiful. No posts are visible on either side. They prepared the site and were able to remove some rotten tree stumps that affected the property line (on my neighbors side). The finished product looks amazing. They were friendly, professional and the work couldn't have been any better. My new gate opens easily and I love the new latch that they installed. I would highly recommend this company. I am 100% satisfied with the outcome.

My call for quote was responded to VERY promptly. Appointment for quote was scheduled VERY quickly. Top Rail Fence owner came over on time, assessed the job, made professional recommendations, and gave a quote. This was a redwood, dog-ear fence between the neighbor and. We had a specific window of time for installation around our vacation, and that was no problem for Top Rail Fence. The neighbor also had additional fence work to be done. We received notice of date of install. My husband was present while the work was accomplished and was very impressed with the coordination and organization of the workers. The end result is absolutely beautiful. I will definitely contact Top Rail Fence for future work and recommend to everyone without hesitation.

It went well with top quality wood and excellent workmanship.

Great work. Showed up on time. Polite and professional. Work looks great. Cleaned up the site after. Couldn't have asked for anything else!

This was the second time I have used this company. When we had high winds, 4 sections of fence fell over. I had gotten a couple of estimates and Top Rail was very fair with price. The work was done quickly, crew was polite and cleaned everything up afterwards. I used them on a rental property last year as well to replace a chain link fence going around the front yard with a rolling gate across the driveway. About 6 months later, I noticed the rolling gate was a bit hard to open. They came right out and fixed it for free even though it looked like my tenant may have been the one who accidentally damaged it by bumping it with his car. I appreciate how fair and honest this company is and will definitely use them for any fencing needs in the future.

the job went perfectly and on time. The men on the job we're professional in every aspect. The cleanup was amazing. My wife who is hard to please is very happy with new fence.

Jeff was great. Our whole neighborhood plans on using him

It went great. A 3 man crew came out and in 3 hours the job was done and looks and works great!

He came on time and was polite and professional. The estimate seemed very reasonable and was in line with another estimate I got. Will use him when I'm ready to have the work done.

My section of the fence is 13 feet. Most of of the job was contracted by the neighbor. The concern I had was with my 13 feet. My issue was that they did not come across the same level as the back existing fence. I asked them to lower that section (13 feet of fence). Jim Grove, was very cordial and polite. I didn't have a problem with him. Tim Larson came from around the front of the house to the area in question. He said very emphatically he will not redo what he had already done. He was unprofessional in communicating with me. He became extremely beligerent and adminetly refused to correct or discuss the good neighbor fence. Tim came onto my property and resorted to profanity, saying F*** you multiple times before getting into my face, becoming quite hostile and threatening bodily harm. I couldn't believe he was the owner of the company. He stated if I ever see you on this street, you are toast. Tim also stated that he didn't work for me, but the guy that contracted the fence and that I was nothing more than a problem and I had no say in the job. I came back in the house to call the police. They did come back the next day and finished the fence. You can also find a review on Yelp. Officer Name: Olague Badge # 234 Case # 14-6372

Very well. They had a good crew, they were 4. They immediately started work and finished in a time which they quoted. I would not hesitate to call them back.

It went very well, prompt, quickly done. They even adjusted the bill down for work that proved unnecessary. We will certainly use them again.

Great job...exactly what I wanted

I had to go for less because there was less money. Something unexpected happened, and I couldn't afford it so I had to cancel the whole job. The Top Rail Guy was very good. It would have been a good deal with Top Rail. The Top Rail gentleman gave me a contract and was willing to work with me on this. I just couldn't afford the cost that time. The only thing that did trouble me, because I know that they were god and I would recommend them. I know that I would have gotten a strong fence, which I don't have now. It would have been a good deal to go with Top Rail. I know they wanted to meet me about getting a response. The gentleman knew what he was talking about, he gave me his time and he was optimistic. I can't say that they don't do a good job. The only thing is what he said about the nails- and I asked him, is about the nails that turn black, he said yes, the nails turn black. He said that you do have some nails that run and turn black. So that on top of not been able to afford them at that time having set up the contract, I was still disappointed that I disappointed him because I was gung ho, with Affordable Fencing. This was about maybe in the beginning of February, he called and the guy came out- he had nice handwriting by the way. I feel bad because he trusted me in the conversation and I am enthusiastic and not being able to keep to my want.I didn't use them so I can't really say how their product would be. He was very sincere and I felt secure that they knew what they were doing and my fence would be strong. The pricing was pretty good for one. It still would have been a bit more than I could afford. I think I may call them back to do the fence on the side. I hope they can trust me next time. The guy was a big guy. Sometimes for a woman to talk to somebody in this field it's a little awkward because they deal on a different level, it's not like an estimator coming out and try to sell you something, this guy was actually the guy who did the work. Something like a contractor that looked around and took everything in, he kind of shook his head. He did talk with me and all. I am thinking about down the road and if they did this fence I like down the road. I wouldn't hesitate to call him back. From what I have learned from my experience, I wouldn't hesitate.

Top Rail showed up on time to do the estimate and were very professional. I asked for a bid for wood and one for metal posts. Bid arrived via email a few days later when they said they would. I got 5 bids and Top Rail was in the middle. I ended up signing with another contractor based on the bid given all else being equal.

The job was completed beautifully, on-time with no mess. They built a great fence that I can be proud of. Love to see it out my windows!

We contacted the three top Angie's List fence contractors in July to request estimates on replacing the fence on one side of our yard. Top Rail responded to our request quickly and came out within two days for the estimate. We went with them because they gave us the most professional, detailed estimate - and also because we just liked Jeff Grove, one of the owners. He seemed like an honest guy and like he cared about doing a good, quality job. It took a bit before they could get to our fence but they told us that when they did the estimate and they kept us apprised of the timeframe while we waited. I wasn't surprised by the wait considering we hired them in the middle of the summer, at the height of fence-repair season. We were willing to wait for them to do it. Communication with them was great - either Jeff or Tim always answered same day by phone or email. The fence was done today - they got here right at 8:00 and were done before 1:30. There were four guys doing the fence, including Jeff and Tim. I appreciated the fact that one of the company owners was here at all times. The fence looks amazing! We paid a little extra to have metal posts instead of wood as there's a really large dog living on the other side of that fence and we wanted the extra support. The new gate feels sturdy and solid and the latch that they installed is large and heavy and looks really good. The long part of the fence is tight and strong. They even added an extra plus! We had done a ton of trimming this past weekend of rose bushes and trees and other foliage, which hadn't been trimmed in many years and was hanging on both sides of the fence, as we figured it would be hard for the guys to rebuild the fence with all of that in the way. We had filled two large green trash bins, then had made two very large piles of branches that we were going to have to wait for another trash pickup day to get rid of. When I went out to inspect the fence before paying them, I noticed that they had removed both of the large piles and had them tied on top of their truck along with the old fence board. That was totally unexpected and I thought it was that extra bit of service that a quality company would do. I would recommend Top Rail to anyone - and we will call them again when we need the back fence done.