SERVPRO OF ELK GROVE/LAGUNA

Please make sure to check if they are a preferred contractor of your insurance company before using them! My experience with this company has been deceitful and horrendous. My upstairs bathroom flooded and leaked down to my kitchen and living room. I panic and called ServPro who seems very willingly to help. They informed me they worked with Liberty Mutual before so I trusted both parties that I was in good hand. I proceeded with ServPro after receiving authorization from my insurance. Confident that pricing was going to be settled between ServPro and Liberty Mutual since I informed them both that I would like all cost to be covered by my insurance. I was kept out of the loop with pricing from both parties until work was completed. Little did I know that ServPro did not share their pricing fee with the insurance company. I signed a blank authorization form for them to begin the work with the understanding from their technician and company that they will be within the insurance pricing parameter. This was not the case. I am slapped with a large remaining balance blindsided. They are now threatening to file small claims and put a lien on my home. This is very unethical. Pricing should have been discussed and agreed before any work is conducted. Pricing should have been disclosed! If you have pride in your company and is doing what is right, why did you not disclose your pricing structure knowing it was different then what the insurance will pay out since you’ve worked with them before?