ELK GROVE OVERHEAD DOORS

It went very well. They did a good job for us. They were very courteous. The guy was very professional and did a professional job.

I was the victim of vandalism. Someone apparently thinks it's cool to throw their body against garage doors to ruin them. Enjoy your permanent shoulder pain when you get old. A little reminder of me! So I called a vendor and got a good price. I called Elk Grove Overhead Doors to ask some more questions and to get a quote. They gave me a good price and since they were the local guys we went with them. Good choice. Zack and Joe came by to get some quick measurements and check things out. They came back in short order and got started extracting the cars from the garage. The doors went up and all was right again in no time. Zach and Joe were courteous and quick. Thanks so much guys and I hope to not need your services for a while. But I hope anyone else that does need garage servicing gives these folks a call. I have no regrets.

Very professional.

My garage door was behaving erratically when I attempted to close it -- to the point where I had to manually assist' in the closing of the door.  Obviously, I needed to have it serviced.  I went to my 'go-to' site for a referral and discovered ELK GROVE OVERHEAD DOORS on Angie's List.  The technician, David, arrived shortly after the scheduled time and proceeded to inspect the door.  He swapped out the door rollers and even added addtitional brackets to better support the door rails. Before he left, he did additional little things to ensure a quieter garage door operation, as well as giving me tips on future maintenance.  Overall, a dream experience!  My garage door now works like it did on it's initial installation some 10 years ago.  Thanks David and thanks ELK GROVE OVERHEAD DOORS !!

Quick/quality service. Called and had a handyman out the same day. Cheapest I could find out of the calls I made also.

The garage door manufacturer required a $2500 deposit and was involved with the garage remodel starting June 2013 regarding measuring the openings while framing/stucco/drywall was in progress. We did request a vertical V grooved exterior appearance.
Manufacturing and Install:
The doors they manufactured and brought to the home were a manufactured paint-grade manufactured wood doors, looked VERY heavy & bulky (qualities we had never requested)  otherwise nothing special from the outside. The windows were single-pane.When they installed them I noted that the doors did not seal around all the edges equally, leaving gaps (1/2-3/4") along an area of the side/top of the doors, that will allow for small rodents or leaf blower projected debris to enter the garage readily. Elk Grove Overhead Doors made some adjustments, then blamed the situation on the stucco/framing and stated it is the best they could do, leaving me with uneven significant gaps around both doors.
Now after the initial rain exposure ( moisture only since they are protected by an eave)  it ALSO appears the exterior surface of the doors is starting to have blister-like but deep bubbles ( I would guess delaminations of the manufactured wood product) in several small areas, and the wood appears to be delaminating (flaking superficial layers at several of the V-grooves.
Openers and door function:
When they attached the openers my wife and I were alarmed how loud and 'clunky' the doors/openers were! Sounds like a castle draw-bridge being retracted with big chains. Since our garage doors are near our neighbor's master bedroom we had erroneously expected the new doors to be less noisy than the older doors we had. They installed chain drives ( instead of belt drives) which they stated they needed to use because of the heaviness of the doors. They stated most of the noise was the chain drive.Again, we never asked for  heavy doors. It appears as if  the doors are striking the middle rail when initially opening though they assured us it only looked that way. I was dismayed that these type of details were not worked out on paper before manufacturing and install since they were involved early in the garage remodel.
The wheels in the tracks intermittently squeal and sound as if they are not properly riding in the rails.
Corrective actions:
 
Initially after install and before full payment was made Elk Grove Overhead Door came back and "adjusted" the doors assuring us that they were fine and were not striking the railing and that they were not responsible for the door and wall leaving gaps.  Since they were been paid in full, they responded to my telephone call and promised to come out and take a look what they could do to make us satisfied with their product. They were a no-show for that appointment; since then I have made several telephone calls to John with our concerns and dissatisfaction with the doors and the noisy functioning; he has been apologetic and verbally responsive with promises that they would call me back the following day or week to set up a time to come out to make things right.  Several excuses later, (only after I called them and reminded them they had not called back to schedule repairs as they had promised) and 7 months after installation and payment we have new noisy doors that don't seal, sound like they are breaking/not functioning right and now the material they are made out of appears to be blistering and flaking. Wondering how soon I will need to replace the opener or door??
Nice polite people, but I would avoid Elk Grove Overhead Door at any price; my opinion is the new acquired headaches and expenses that come with the doors are not worth it.

My garage door was broken and would not go up or down and they were able to come out and fix it. They also did some small other repairs to better align the door and didn't charge for that.

Very  poorly. Failed to perform as promised. No contact. Didn't complete the job. Not dependable. Stole my emergency release cord.

I called the company around 8:30 in the evening expecting to leave a message for someone to call me in the morning. My garage door would not open either with the opener or manually and I was leaving two days later out of town. To my surprise the phone was answered when I called and an appointment set up after work the next day. They were waiting in front of my house when I showed up! My spring had broken.i 'twas replace within 15 minutes. The service was outstanding. I highly recommend and would use again in a heartbeat!

They responded to my request very quickly and came out the same day. I was very pleased with the work done and I would call them again on any needs with my 2 garage doors.

Overall very satisfied with the service performed.

They came out the same day we called and fixed it very quickly. They came at the time they said they would and we paid the amount that they quoted to us on the phone.

We are fine with them.  Everything is great.  They got the job done quickly.

They did a good job. They came out when they said. I called on a Sunday, they were out on a Tuesday. The unit they put in is quiet, as I requested. I paid a little more because I wanted a quiet garage door opener. It was a hassle, instead of a little one. They did a good job on that, selecting the unit they brought out. It's quiet and works well. They adjusted everything. I would use them again.

The repairman arrived within 30 minutes of the call. He repaired the door promptly. He also searched for and corrected the cause. He also adjusted the door and serviced the rollers, spring, and track voluntarily. We were extrememly pleased.

What's to say? They arrived when agreed did a quick repair and were gone. Well done from the first to farewell.

Started with garage door not opening all the way. Called Elk Grove OVERHEAD DOORS and they were prompt, courteous and efficient. Highly recommend them.

co. showed up on time. I was surprised only one guy did the work, (he was so efficient I thought there were two guys out there.) he was professional and polite. (I asked if he would please cut an unrelated board in half that I needed. he said sure, did it, and then refused the $10 I tried to offer him.) I love my new door. the old one was rotted, sagging and appeared about to fall in on my car next time I opened it.

I WAS PLEASED WITH THE SERVICES PROVIDED. IT TOOK ABOUT 1 WEEK TO GET EVERYTHING IN. HOWEVER, IT WAS WORTH THE WAIT. I ENJOY MY NEW GARAGE DOOR AND OPENER AND WOULD DEFINITELY USE THEIR SERVICES AGAIN.

THEY ARE A LOCAL COMPANY AND PRIDE THEMSELVES ON WORD OF MOUTH ADVERTISING. THEY HOLD UP THEIR END OF THE WORD OF MOUTH. THEY WERE EXTREMELY FRIENDLY, PROMPT, AND CLEAN AND FINISHED IN WHAT WE THOUGHT WAS A VERY SHORT TIME.