Arbor Tech Services

I wanted to leave this company a good review. During estimate, Richard, the arborist, impressed me with his tree knowledge and I picked up some good tips on care and maintenance. Richard told me they want to be a "boutique" arborist. In other words, top of the line service which of course goes along with top of the line prices. I care very much about my trees so, although Arbor Tech's prices were astronomical, I did not flinch at the estimate. I wanted the best service for my trees. The issue came with the actual work being done. The crew foreman (the guy in the photo above listed as "our wonderful foreman") was literally a jerk. Completely disrespectful. I have no idea who he thinks he is but he obviously understands nothing about customer service which, of course, is his job. He also did not listen to my requests. My requests had nothing to do with health of tree and were okayed by arborist but the foreman was obviously annoyed with any "special requests". Lastly, to top it all off, at the end, he's on the phone out in front of my house for a long time. His crew is sitting around. Meanwhile, I'm waiting for them to leave to log on to work as I'm working from home that day. He has not completed the transaction with me so I'm waiting. It was taking quite some time, so eventually I go outside and stand in driveway and wave over to him. He ignores me. I wait a while longer. Wave again. As in: Hello, remember me, I am your current customer who is waiting for you to complete the transaction. He ignores me again. Finally decides to get off the phone and I kid you not, walks up to me, and states "You need to understand. You need to wait. I have important business to take care of". Yep, he did. I called the company that same day to give them feedback & Maria said Richard would call me. No one called. After about three weeks, called the office again. New receptionist took message. Richard called me back but said he didn't have time to talk will call back following day. That was two weeks ago. Still no return call. It's now been over a month since service. At this point, I have no choice but to conclude they are obviously not interested in customer feedback. So if you like paying top dollar to be completely disrespected & ignored in your own home, please give this company a call.

Crew showed up on time and performed work as requested.

Office and field staff were nice, polite, and professional. Phone calls to the office were returned promptly. They did an excellent job removing the birch, which was leaning severely over the fence towards the neighbor's house. They took great care watching not to damage other plantings around the birch. They did a good job trimming the London plane tree, but I think it would have been possible to do a little more than they did. Most important to me was the concern I had about hiring someone that knew what they were doing and would not do a hack job. They knew what they were doing, did not hack the tree, and did a better than average job. I would hire them again.

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They did a very good job. They are very reliable and reasonable. The thing that stood out about them was their customer service where they returned my phone calls very promptly and came out and spent a lot of time explaining what exactly they were going to do and how they were going to. This was unlike the other company who came out before them and only gave me an estimate. The owner stopped by to see if everyone were doing their work as they were supposed to be. They told me everything in the yard that had to be moved before they started so that they did not accidently break something. They marked of all the sprinkler heads to make sure they did not run over them. They spent a lot of time preparing the area and did not just come in and wack down trees. They do not want to be paid upfront for anything but rather they send me the bill later. They get a lot of their business through word of mouth rather than advertising. It was a very good experience with them. I get what I pay for with them. Their price is very reasonable and they ride along the lines of everybody else. I would use them again in the future.

They did an excellent job. We bought our home and the trees hadn't been pruned or taken care of years. We are very, very pleased. They charged $2000 which included the senior discount. They were very knowledgeable and didn't just cut; they knew how to take care of the trees. He owns the business that was in the family for years and he is local. It is easy to reach them and they return the calls. We have used them for years.