ACS Roofing

"Good day Mr. [Member Name Removed], We would like to address some details regarding the response you made on Angie’s List concerning your experience with our company. Per your signed Service Call Agreement, your appointment was a service call for our Cause of Leak Inspection, specifically for the following according to your original email: 7/11/19- one of our gutters was mangled by hoa and needs repair/replacement, we would also like an inspection of a possible leak area on our roof where the gutters meetup. thanks! Our office technician contacted you and an appointment was scheduled for 7/29/19 7/29/19-Cause of leak Inspection performed. In addition to the leak area around the gutters, the inspector found multiple unsealed areas present as shown in your detailed seven page report. 8/2/19: Doc, the office technician emailed the inspection report as follows: Hello [Member Name Removed], please see the following attached file: • Roof inspection Please let me know if you have any questions Doc Office Technician 8/12/19 Ten days after receiving the report you contacted us as regarding repairs 8/ 21, 2019 our office technician responded to your request Our company apologizes for the lapse of 9 days to respond to your request for repairs. This does not represent what typically happens with our customers; but rather it was a rare occurrence of oversight on our front office’s part. Summary Your service call was for a cause of leak inspection near damaged gutters. You paid 89.00 for this inspection and received at no additional cost, a standard roof inspection that we normally charge 129.00 for. You received this inspection report 4 days after the inspection appointment, not 2 weeks. You responded to the report ten days after you received it. We responded 9 days after your email for an estimate which was an unfortunate oversite on our part. We sincerely apologize for the longer than usual lapse of time in getting back to you and we want to thank you for bringing this to our attention."

"Hello [Member Name Removed], Thank you for your review of our company. It was likewise a pleasure for our company to work with you. We so happy that you are satisfied with your roof! Sincerely, ACS Team"

"Dear [Member Name Removed], Thank you so much for your kind words about our company. We are glad that you are satisfied and happy with the work. That is our #1 goal. Thanks, ACS team"

"Thanks Mrs. [Member Name Removed]! It was a pleasure to assist you with your roofing needs! The ACS Team"

"Dear Mrs. [Member Name Removed], We thank you for your sincere review and kind words about Mark. It was a pleasure to work for you and help you with your roofing needs! Sincerely, The ACS Roofing Team"

"Dear Mr. [Removed Member Name], Thanks for the positive review, we appreciate your feedback. Glad to hear your roof has held up in the rain! Sincerely, The ACS Roofing Team"

"Dear Mrs. [Member Name Removed], Thanks for the review! Professionalism and punctuality are always our first priority with customers. Thanks for your kind words:-) Sincerely, The ACS Roofing Team"

"Dear Mr. [Member Name Removed], We greatly appreciate your kind and honest review. We understand that construction can sometimes be costly, which is why our approach is to identify and repair the underlying systemic problem (and not just perform temporary repairs that will not hold up). We're always happy to hear that our customers are satisfied, and we also had a great experience working with you to repair your roof! Sincerely, The ACS Roofing Team"

"Thank you for noting our punctuality. Please let us know if you experience any problems."

"This customer, (Remove member name) hired us on 2 separate occasions for roof repairs at two different locations. We completed both our contracts 100%. We had provided written estimates before the jobs started. We also provided written details regarding the work to be performed in the contract and verbally explained it to the customer before she signed. Our technicians completed everything as outlined in the contract. We are confident that there would be no water penetration in either areas that we repaired and we will always make a return call if there is a problem. We stand by our work. Our company is very reasonable and honest in all of our business dealings. We especially strive to go above and beyond customer satisfaction and work quality. The customer who left us this review was completely satisfied with the work we performed until it was made evident that we could not meet her one demand. That demand was that we word our invoices in a way to show that any leaking was due to weather damage not lack of maintenance, to support a claim with her homeowners insurance. (Remove member name). kept putting off payment with the stipulation that we word her roof damages as weather related. In our viewpoint, this was unethical and was not an option for our company. Unfortunately, (Remove member name) decided not to pay us the 3,376.28 she owes us for both contracts. We have never had to appear in small claims court for non- payment from a customer before, but this was the only recourse we had with (Remove member name) The night before her court date she posted her review. Except for the good customer service mentioned here, this review is flat out spurious, inaccurate and slanderous. We can back this statement up with estimates, contracts, digital photos of before during and after the jobs, employee time cards, material receipts, emails and a copy of the A review with a Page of Happiness on Angie’s List that (Remove member name) gave us for the first job we did for her. That being said, in regards to (Remove member name) claim that we write our own reviews, does anyone really think that Angie, with her high standards, would allow a business to write their own reviews on her List?"