White Flag Computing
About us
We specialize in hardware repair, testing and upgrades, virus and malware cleanup/removal, computer tune-ups, new computer setup, training/tutoring, hard drive diagnostics and upgrades, data transfer to/from old to new computer, anti-virus and security software solutions, networking (wired/wireless), backup (local/cloud), custom PCs, data/hard drive recovery, more. Windows PCs and Macs.
Business highlights
22 years of experience
Services we offer
Atari, Colecovision), Hardware repair & upgrades, MAME/multi-game arcade machines., Odyssey 2, backup solutions (local/cloud), computer training, computer tune-ups, custom PC systems, data transfer, hard drive diagnostic, hardware testing, networking, new computer setup, recovery and upgrades, retro video game console repair (Intellivision, security software, video gaming parts and accessories, virus/malware removal
Accepted Payment Methods
- CreditCard
Reviews
5.025 Reviews
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Showing 1-25 of 25 reviews
Arthur D.
Mar 2017
Paul restored the sound the day I took my computer in and I was able to resume work that evening. This was the third time I've used his services.
Response from White Flag Computing
"I'm pleased we were able to resolve the sound issue quickly! Thanks for the nice review. It's always a pleasure to work with you."
Clinton H.
Dec 2014
unknown
Response from White Flag Computing
"Thank you for your review. I'm pleased I was able to resolve the problem with your laptop, and that you didn't have any further issues with it."
Dorothy M.
Feb 2014
Paul Nurminen, the owner, was very helpful. He explained the various steps that would have to taken to accomplish this. He also explained some of the pros and cons of the Windows 8 operating system, which my old computer did not have. The person from Paul's office was very personable, friendly, and most important, was willing to explain what he was doing and why. I appreciated Paul 's helpfulness when I first called, and his employee's willingness to answer my questions and explain things. That, to me, is a winning combination. I will certainly use this company again.
Response from White Flag Computing
"Thank you for the kind words! Upgrading to a new computer - especially when the operating system is a newer version than the one on your previous computer - can require a period of adjustment. Windows 8 is quite a bit different than earlier versions. I'm glad we could help you get more comfortable with it. Please don't hesitate to contact us if you need anything further."
Derrell T.
Nov 2013
Paul contacted me earlier in the day to share that he was sending his best technician instead of himself. (He was still working on a job started earlier that week.) His technician arrived on-time and was friendly and professional. He was able to install my monitor in about 15 minutes. After working on my Apple product / HP printer connection for a good 60 minutes (including two consults call to his boss Paul and another "Apple" expert) we still weren't able to solve my problem. The diagnosis was that this happens often with Apple products not being able to air connect with HP printers. (Something that I have certainly heard previously.) The technician gave an honest effort to resolving this problem; so no fault to White Flag.
About 30 minutes after the technician left, White Flag owner, Paul Nurminen, called me to again explain the problem with my connection and offer his regrets for not being able to resolve this problem. I very much appreciated his call.
Their customer service level was very good and I would definitely utilize them again!
About 30 minutes after the technician left, White Flag owner, Paul Nurminen, called me to again explain the problem with my connection and offer his regrets for not being able to resolve this problem. I very much appreciated his call.
Their customer service level was very good and I would definitely utilize them again!
Response from White Flag Computing
"Thanks for the kind words. Given that all of your Apple devices stopped working with your HP printer at the same time, and my technician updated the HP drivers and software, and it still wasn't working, my conclusion is that it's most likely a hardware issue with your printer. Thanks again for your business."
Jeannine H.
Feb 2013
A couple of weekends ago I started having trouble booting up and shutting down my computer. I suspected the hard drive. First thing Monday morning I called Paul and took him my computer which I purchased in 2008. He copied my data off the hard drive so that I wouldn't lose it and then ran diagnostics. Hard drive had multiple bad sectors and a motherboard hard drive controller problem. In other words, that computer was kaput.
So, I bought a new HP laptop with Windows 8. I hated Windows 8 so I bought Windows 7 and Paul uninstalled Windows 8 and installed Windows 7 plus Office and Quickbooks. He restored all my data files and set everything up the way I like it. So, I'm back in business. Paul worked with me every step of the way to make sure my computing needs were met and was a pleasure to work with.
So, I bought a new HP laptop with Windows 8. I hated Windows 8 so I bought Windows 7 and Paul uninstalled Windows 8 and installed Windows 7 plus Office and Quickbooks. He restored all my data files and set everything up the way I like it. So, I'm back in business. Paul worked with me every step of the way to make sure my computing needs were met and was a pleasure to work with.
Response from White Flag Computing
"Thank you so much for the nice report! I'm glad I could help you upgrade to a new computer. And I appreciated your patience as I worked through the hurdles involved in the data recovery from your old damaged drive, your email setup and data importing, and especially the Windows 8 / Windows 7 transition (ie. finding the right Windows 7 drivers for your Windows 8-designed hardware). These issues caused the job to take much longer than anticipated, but the delay was necessary to make certain you had a great experience with the new computer. I hope you enjoy the new laptop, and I look forward to working with you in the future, should the need arise. Thank you again for your continued business!"
DARRYL H.
Dec 2012
I had a positive experience with Paul's work and would recommend him highly to others with computer problems.
Response from White Flag Computing
"I'm pleased I could help you find the best solution to your computer issues. With hardware problems (especially those of the motherboard), it's not always immediately apparent where the trouble may lie. After removing the malware and viruses, replacing the hard drive, and passing the memory and power supply diagnostic tests, it turned out to be a motherboard problem. And, given the age of the computer, and the cost involved in replacing a motherboard, a new system was really the best choice for you. Please don't hesitate to contact us if you have any further questions, and thank you for your review and for your business!"
Robert R.
Dec 2012
Paul sent out two techs (Daniel and Chris). Both arrived exactly on-time. They were both professional, thorough, knowledgeable, polite -- just a pleasure to work with. Both were extremely efficient and maximized the service provided in the time they were here. They both exceeded my expectations and were very focused on making sure we were happy with the results of their work.
Response from White Flag Computing
"Thank you for your kind words! I'm pleased that we were able to help you sort out your various computer and printing issues. We sincerely appreciate your business, and your nice report. Please don't hesitate to contact us if you need further assistance."
Judi M.
Nov 2012
Paul was very good to work with.He was prompt and got right to work. I had a new computer and needed it set up, and have the info. from the old computer transferred over.Paul was easy to talk to and answered all my questions.He had a lot of patience and helped me understand all that was going on. I would definitely recommend him. In fact, I e-mailed him later in the day with a question about the new computer, and he responded quickly.I will use his services whenever I have computer issues.
Response from White Flag Computing
"It was a pleasure working with you, setting up your new computer, transferring files from your old PC, and helping you get comfortable with your new PC. Thank you for your business, and nice report, and please don't hesitate to contact us if you need any further assistance."
KATHY W.
Nov 2012
I dropped off the tower at his office because it is a lengthy process to scan through and remove the malware/virus.
He also performed security updates and other items that needed to be done.
You don't realize how much you depend on computers until you can't go on and get your work done.
We are so grateful that Paul was there for us and able to quickly restore our computer.
Thank You Paul and your team!
He also performed security updates and other items that needed to be done.
You don't realize how much you depend on computers until you can't go on and get your work done.
We are so grateful that Paul was there for us and able to quickly restore our computer.
Thank You Paul and your team!
Response from White Flag Computing
"Thank you so much for your kind words. It's unfortunate that this type of "scam-ware" or "extortion-ware" (as I call it) is so prevalent. In some cases, removal isn't possible without wiping the drive and doing a complete reinstall of the operating system. Fortunately we didn't have to do that in this case, as that can mean more downtime. Thanks again for your business, and don't hesitate to contact me if you have any further questions."
Bob W.
Sep 2012
303I called dropped off my Notebook. Picked it up a couple of days later all fixed and more.
Response from White Flag Computing
"Thank you for the kind words. I'm always pleased to help customers resolve their computer problems in a timely fashion. I'm glad you found me here on Angie's List, and please don't hesitate to call if you have any questions or concerns about your computer!"
KATHY W.
Feb 2012
Paul came to our small business a couple of weeks ago and helped us out with our computer. Since we got a new tower there were of course issues that needed to be worked out. Paul came on time, was very knowledgeable about computers, but spoke in terms that non computer people would understand. His prices were very fair and he was very professional as he patiently answered all our questions. He followed up by email reiterating everything that he did and what we still needed to do. We are happy we found him and will definitely call him again.
Response from White Flag Computing
"Thank you for the nice report. It can be frustrating upgrading to a new PC, especially if you're changing to a newer version of Windows or applications. Often times it involves learning new ways of doing things. I'm glad I was able to help you with the issues you were having. It was a pleasure working with you, and please don't hesitate to call if you need any further assistance."
KAREN L.
Nov 2011
Paul got everything working very quickly. As always, he arrived exactly when he said he would. Performed the work despite the constant request for attention from my dogs. He checked whether he can put in Internet changes on other household wireless computers while he is there (which he does). Very thorough. Has a low-key, delightful personality. Wonderful for an independent 1-person home office consultancy with no IT department!
Response from White Flag Computing
"Thanks for the kind words about my service! I'm glad I could help you resolve the Internet / connectivity problems you were having. It's always a pleasure working with you, and I don't mind the dogs!"
Dorothy M.
Sep 2011
Paul came out and did an excellent job. I am a novice computer tech myself, so he did not mind letting me watch him and he explained what he was doing each step of the way. I had two issues on one of my computers, he diagnosed them both and fixed one, and told me how to fix the other one myself--I would need another piece of hardware. He stayed longer than an hour but only charged me for one hour. He cleaned up my second PC and showed me how to keep it clean in the future. I got a good deal more than I paid for, would use him again, and would definitely recommend him.
Response from White Flag Computing
"It was a pleasure working with you, and thanks so much for the kind words. I'm pleased that your issues could be resolved. And don't hesitate to contact me if you need any further assistance. Happy computing!"
Adrienne B.
Sep 2011
This is the 1,000th time I've used Paul....as usual, he got right to the heart of the problem immediately, with expert diagnosis, and repaired my laptop -- and saved my data! He was a referral to me 4 years ago, and since then, I've referred him to numerous friends, all of whom have the same glowing reviews that I do!
Response from White Flag Computing
"It's always a pleasure working with you, and I always appreciate your referrals! I'm happy that there was no data loss this time. The backup / imaging software we set up last time did what it's supposed to do. I can't stress enough how important it is to backup your data and system frequently. All hard drives fail - eventually. Unfortunately, you know this from experience too. But at least this time the outcome was a good one."
Robin E.
Jun 2011
This was the third time my PC was attacked by viruses, malware, etc. The PC would crash on boot-up and was reduced to not much more than an expensive paperweight. I had taken my PC to retail store repair facilities and the only thing they would do is to re-install the OS. That would be fine, but the machine never worked quite the same afterwards. I found Paul and Angie's List and decided to give him a try. Paul was able to repair my PC and it runs rock solid. I had to take the PC back to Paul after noticing that it would not burn or play DVDs. After a second visit, Paul was able to fix the DVD problem. I would suggest going over the system thoroughly with Paul before taking it home. I liked the fact that Paul not only fixed my PC, but downloaded beneficial software onto my PC to keep it protected. He also sold me and installed a lightly used replacement DVD player/burner for a very reasonable price. My first visit to Paul cost $169.25. My second visit to Paul cost $129.44. I would definitely use Paul again.
Response from White Flag Computing
"Thank you for your feedback on my service. While it's certainly everyone's wish, there is no such thing as a completely trouble-free computer. Unfortunately, that's just the nature of computers these days. But I strive to get as close to that goal as I can with every computer I service. Troubleshooting and correcting intermittent system problems, or cleaning up Malware / viruses (and the operating system damage they leave behind) is a very time intensive task, sometimes going into several days. Having said that, I do my best to keep my prices fair, given the large amount of time involved."
William C.
Mar 2011
He?s a very nice man. He lives in the neighborhood. He?s always pleasant and willing to respond quickly. He?s very reasonable with his charges. He comes to your home. I would use his services again in the future.
Response from White Flag Computing
"I'm glad I could help you with your computer issues. Unfortunately, computers still aren't user friendly enough, and strange problems and convoluted error messages are still the norm. I appreciate your kind words, and your business."
Suzanne M.
Jan 2011
Very happy with service and fixed product.
Response from White Flag Computing
"Thanks for the nice report. Unfortunately, "extortion-ware" continues to be a big problem for Windows PCs. Many of these companies exist solely to steal credit card information; should you decide to actually purchase this garbage. I'm glad I could get your PC cleaned up for you, and that you didn't fall for the scam. It was a pleasure working with you!"
JESSICA F.
Oct 2010
Both of us have been very satisfied with his work. He had great suggestions above and beyond what we originally came in for and this was much appreciated.
Response from White Flag Computing
"It was a pleasure helping both of you resolve your computer problems. Thank you for your report, and for your business!"
Linda J.
Sep 2010
I was very pleased with the work he did for me. He was able to locate another on/off button for me. He installed the button and my computer is working now. I did not lose any data. I liked the quick service he gave me. It was an excellent service. The guy who came was very knowledgeable. He took the time to explain things to me. I was very satisfied with the service he gave me.
Response from White Flag Computing
"I'm glad the power / control button panel could be replaced so you didn't need to buy a new laptop! Thank you for your kind words and for your business!"
John T.
Aug 2010
Everything was good and he did a really good job.
Response from White Flag Computing
"Thank you for the kind words. I'm pleased your laptop is still working well."
Ellis S.
Jul 2010
I am always pleased with his service. He finds the problems very efficiently & is very professional & friendly. I highly recommend his services.
Response from White Flag Computing
"Thank you, Member. I'm glad I could help you resolve your issues with Outlook. It's a pleasure working with you."
Mike E.
Jul 2010
Excellent job. Nice people. Fair prices. Offered discounts. Worked with me on timing. Did some follow up.
Response from White Flag Computing
"Thank you, Member. I'm pleased that Chris and I were able to get everything straightened out with your 2 PCs. The new NOD32 Anti-Virus should keep both of your systems much safer than they were before. Thank you for your business!"
John T.
Mar 2010
I use my laptop for work and have all my emails, documents and reports in there so I couldn't be without it for very long. I dropped it off on Friday morning and was able to pick it on Monday. Paul fixed all the problems I mentioned, removed a bunch of malware, and spyware and installed some tools to keep my computer running well. The difference was amazing. My 4 year old laptop know runs like it did when I bought it!!
Response from White Flag Computing
"Thank you so much for the kind words. I'm glad your laptop is running so well now, and that you don't need to rush out and replace it with a new one!"
William C.
Dec 2009
Fantastic! I appreciated the extra work and time he put in to not only fix the root problem, but also to give me the extra services that my computer needed along with helpful advice about the type of antivirus software I currently use and some tips on how to further optimize my computer. He brought the old video card and showed me exactly what had failed. The failure was due to my not keeping up a routine cleaning of the computer and he was very gentle in explaining this to me. He is nice, he is professional, and his invoice was very detailed. It included the cost of the replaced video card. I am extremely satisfied and pleased with the high quality of his work.
Response from White Flag Computing
"Thank you so much. It was a pleasure working with you, and I'm glad I was able to get your computer back "in shape" so you didn't have to replace it with a new one!"
Ellis S.
Aug 2009
My PC was shutting down & giving me fits for no apparent reason. I was fearing the worst that I would need to replace my PC. I called Paul & he made a house call. At first he was stumped but he didn't give up. Thanks to his persistence he diagnosed the problem & solved it quickly. He also tuned up my computer so that it would run much faster, & correct some nagging networking issues. I have been using White Flag for over a year now & I am impressed with the consistent & ethical service. He has earned my business for life.
Response from White Flag Computing
"Thank you for your kind words and for your business. I'm glad I could resolve that problem for you quickly, and you could get back to work without too much down time."
Licensing
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FAQ
White Flag Computing is currently rated 5.0 overall out of 5.
White Flag Computing accepts the following forms of payment: CreditCard
No, White Flag Computing does not offer free project estimates.
No, White Flag Computing does not offer eco-friendly accreditations.
No, White Flag Computing does not offer a senior discount.
No, White Flag Computing does not offer emergency services.
No, White Flag Computing does not offer warranties.