White Flag Computing

Paul restored the sound the day I took my computer in and I was able to resume work that evening. This was the third time I've used his services.

MY REQUEST : TO HELP ME EXAMINE WHY I CAN NOT ADD ANOTHER USER ON MY WINDOWS 7 COMPUTER. TO TEACH ME HOW TO SHARE FILES ON A PEER-TO-PEER NETWORK BETWEEN ONLY 2 USERS. THE VENDOR'S EMPLOYEE SPENT 1.5 HOURS ON THE ADDITIONAL USER PROBLEM AND LEFT ME WITH THE ABILITY TO ADD A NEW USER. HOWEVER, WHEN I ADDED THE NEW USER, I COULD NOT TRANSFER THE USER FILES TO THE NEW USER PROFILE, WHICH RENDERED THE NEW USER ON MY WINDOWS 7 DESKTOP USELESS TO ME. STILL TO THIS DAY, THE USER LOGS IN AS ADMINISTRATOR ON THIS DESKTOP. I CALLED THE COMPANY, AND THE OWNER SAID THAT THE ONLY WAY TO SOLVE THE PROBLEM IS TO RE-LOAD THE REGISTRY, WHICH IS AN EXCERCISE I CAN DO MYSELF. AFTER THIS 1.5 HOURS, I TOLD THE VENDOR'S EMPLOYEE THAT I WANT TO SHARE FILES ON A PEER-TO-PEER NETWORK BETWEEN ONLY 2 PEOPLE ON THE NETWORK- NOT WITH ALL USERS OF THE NETWORK. HE WAS SO INEXPERIENCED THAT HE BAGAN SEARCHING AND READING THE MICROSOFT HELP SCREENS ONLINE TO LEARN ABOUT FILE SHARING. AFTER AN HOUR HE DETERMINED THAT WHAT I WANT TO DO IS NOT POSSIBLE.

Paul Nurminen, the owner, was very helpful. He explained the various steps that would have to taken to accomplish this. He also explained some of the pros and cons of the Windows 8 operating system, which my old computer did not have. The person from Paul's office was very personable, friendly, and most important, was willing to explain what he was doing and why. I appreciated Paul 's helpfulness when I first called, and his employee's willingness to answer my questions and explain things. That, to me, is a winning combination. I will certainly use this company again.

Paul contacted me earlier in the day to share that he was sending his best technician instead of himself. (He was still working on a job started earlier that week.) His technician arrived on-time and was friendly and professional. He was able to install my monitor in about 15 minutes. After working on my Apple product / HP printer connection for a good 60 minutes (including two consults call to his boss Paul and another "Apple" expert) we still weren't able to solve my problem. The diagnosis was that this happens often with Apple products not being able to air connect with HP printers. (Something that I have certainly heard previously.) The technician gave an honest effort to resolving this problem; so no fault to White Flag. About 30 minutes after the technician left, White Flag owner, Paul Nurminen, called me to again explain the problem with my connection and offer his regrets for not being able to resolve this problem. I very much appreciated his call. Their customer service level was very good and I would definitely utilize them again!

A couple of weekends ago I started having trouble booting up and shutting down my computer. I suspected the hard drive. First thing Monday morning I called Paul and took him my computer which I purchased in 2008. He copied my data off the hard drive so that I wouldn't lose it and then ran diagnostics. Hard drive had multiple bad sectors and a motherboard hard drive controller problem. In other words, that computer was kaput. So, I bought a new HP laptop with Windows 8. I hated Windows 8 so I bought Windows 7 and Paul uninstalled Windows 8 and installed Windows 7 plus Office and Quickbooks. He restored all my data files and set everything up the way I like it. So, I'm back in business. Paul worked with me every step of the way to make sure my computing needs were met and was a pleasure to work with.

I had a positive experience with Paul's work and would recommend him highly to others with computer problems.

Paul sent out two techs (Daniel and Chris). Both arrived exactly on-time. They were both professional, thorough, knowledgeable, polite -- just a pleasure to work with. Both were extremely efficient and maximized the service provided in the time they were here. They both exceeded my expectations and were very focused on making sure we were happy with the results of their work.

Paul was very good to work with.He was prompt and got right to work. I had a new computer and needed it set up, and have the info. from the old computer transferred over.Paul was easy to talk to and answered all my questions.He had a lot of patience and helped me understand all that was going on. I would definitely recommend him. In fact, I e-mailed him later in the day with a question about the new computer, and he responded quickly.I will use his services whenever I have computer issues.

I dropped off the tower at his office because it is a lengthy process to scan through and remove the malware/virus. He also performed security updates and other items that needed to be done. You don't realize how much you depend on computers until you can't go on and get your work done. We are so grateful that Paul was there for us and able to quickly restore our computer. Thank You Paul and your team!

303I called dropped off my Notebook. Picked it up a couple of days later all fixed and more.

Paul came to our small business a couple of weeks ago and helped us out with our computer. Since we got a new tower there were of course issues that needed to be worked out. Paul came on time, was very knowledgeable about computers, but spoke in terms that non computer people would understand. His prices were very fair and he was very professional as he patiently answered all our questions. He followed up by email reiterating everything that he did and what we still needed to do. We are happy we found him and will definitely call him again.

Paul got everything working very quickly. As always, he arrived exactly when he said he would. Performed the work despite the constant request for attention from my dogs. He checked whether he can put in Internet changes on other household wireless computers while he is there (which he does). Very thorough. Has a low-key, delightful personality. Wonderful for an independent 1-person home office consultancy with no IT department!

Paul came out and did an excellent job. I am a novice computer tech myself, so he did not mind letting me watch him and he explained what he was doing each step of the way. I had two issues on one of my computers, he diagnosed them both and fixed one, and told me how to fix the other one myself--I would need another piece of hardware. He stayed longer than an hour but only charged me for one hour. He cleaned up my second PC and showed me how to keep it clean in the future. I got a good deal more than I paid for, would use him again, and would definitely recommend him.

This is the 1,000th time I've used Paul....as usual, he got right to the heart of the problem immediately, with expert diagnosis, and repaired my laptop -- and saved my data! He was a referral to me 4 years ago, and since then, I've referred him to numerous friends, all of whom have the same glowing reviews that I do!

I called White Flag Computing and left my info. The following day I received a call from the representative. He gathered the details and called me the next day with the detailed costs. Within 2 days I was able to get what Geek Squad couldn't accomplish in over a week. I plan to use this company in the future and recommend to my coworkers and family. Outstanding service!

This was the third time my PC was attacked by viruses, malware, etc. The PC would crash on boot-up and was reduced to not much more than an expensive paperweight. I had taken my PC to retail store repair facilities and the only thing they would do is to re-install the OS. That would be fine, but the machine never worked quite the same afterwards. I found Paul and Angie's List and decided to give him a try. Paul was able to repair my PC and it runs rock solid. I had to take the PC back to Paul after noticing that it would not burn or play DVDs. After a second visit, Paul was able to fix the DVD problem. I would suggest going over the system thoroughly with Paul before taking it home. I liked the fact that Paul not only fixed my PC, but downloaded beneficial software onto my PC to keep it protected. He also sold me and installed a lightly used replacement DVD player/burner for a very reasonable price. My first visit to Paul cost $169.25. My second visit to Paul cost $129.44. I would definitely use Paul again.

He?s a very nice man. He lives in the neighborhood. He?s always pleasant and willing to respond quickly. He?s very reasonable with his charges. He comes to your home. I would use his services again in the future.

Very happy with service and fixed product.

Both of us have been very satisfied with his work. He had great suggestions above and beyond what we originally came in for and this was much appreciated.

I was very pleased with the work he did for me. He was able to locate another on/off button for me. He installed the button and my computer is working now. I did not lose any data. I liked the quick service he gave me. It was an excellent service. The guy who came was very knowledgeable. He took the time to explain things to me. I was very satisfied with the service he gave me.

Everything was good and he did a really good job.

I am always pleased with his service. He finds the problems very efficiently & is very professional & friendly. I highly recommend his services.

Excellent job. Nice people. Fair prices. Offered discounts. Worked with me on timing. Did some follow up.

I use my laptop for work and have all my emails, documents and reports in there so I couldn't be without it for very long. I dropped it off on Friday morning and was able to pick it on Monday. Paul fixed all the problems I mentioned, removed a bunch of malware, and spyware and installed some tools to keep my computer running well. The difference was amazing. My 4 year old laptop know runs like it did when I bought it!!

Fantastic! I appreciated the extra work and time he put in to not only fix the root problem, but also to give me the extra services that my computer needed along with helpful advice about the type of antivirus software I currently use and some tips on how to further optimize my computer. He brought the old video card and showed me exactly what had failed. The failure was due to my not keeping up a routine cleaning of the computer and he was very gentle in explaining this to me. He is nice, he is professional, and his invoice was very detailed. It included the cost of the replaced video card. I am extremely satisfied and pleased with the high quality of his work.