COMPAQ COMPUTER CORPORATION

MY OVERALL EXPERIENCE WAS TERRIBLE. I WILL NEVER PURCHASE A PRODUCT OR DEAL WITH COMPAQ AGAIN. WHEN THE TECH SUPPORT INFORMED ME TO DO A STANDARD RECOVERY I ASKED HER IF I WOULD LOSE MY FILES. SHE STATED NO. I ASKED THIS 3 TIMES BEFORE PROCEEDING AND ALL 3 TIMES SHE INFORMED ME THAT MY DESKTOP AND FILES WOULD BE UNTOUCHED. WHEN THIS PROCESS WAS DONE ALL MY FILES AND PICTURES WERE GONE. I CALLED AGAIN AND EXPLAINED THE SITUATION AND THIS TECH SUPPORT STATED THAT MAYBE THE PREVIOUS TECH SUPPORT NEEDED ADDITIONAL TRAINING. I THEN REQUESTED A SUPERVISOR. HE INFORMED ME THAT THE FIRST TECH WAS INCORRECT AND THAT ALL OF MY FILES HAVE BEEN REMOVED PERMANENTLY AND ARE UNRECOVERABLE. I HAD FILES AND PICTURES THAT I CAN NEVER REPLACE. ALL THEY HAD TO DO WAS TELL ME TO BACKUP THE FILES FIRST. PEOPLE LIKE THE TECH SUPPORTS I DEALT WITH SHOULD NOT BE ABLE TO ASSIST ANYONE WITH IMPORTANT DATA UNTIL THEY ARE FULLY TRAINED IN THEIR JOB. I NEVER EVEN RECEIVED AN APOLOGY FROM COMPAQ.