The Fence Company

OUTSTANDING: Too many fence contractors had all kinds of reasons why that can't or won't do what we wanted or told us how we would have to finish off the work. Tommy Ellery is everything we were looking for: Always punctual, pride of workmanship, on hand to not only supervise workers but was a partner in the dirt with his employees. Tommy responded immediately to any questions, phone calls, texts we sent. The fence materials (panels, posts, hardware) of excellent quality and appearance. Tommy arranged with Dig Alert to come out and mark where we had cable, gas and water lines, phone lines where others did not see a need for this. The cost for the complete job (including those things others wouldn't or couldn't do) was extremely fair and Tommy's care, performance and follow through was top notch. We heartily recommend Tommy and he is our 'go to' person for any future projects.

After several bids, I chose The Fence Company. Not only was the owner quick to provide me the bid, it was very detailed and showed exactly what would be provided, the cost, warranty info and how long the project would take. From a pricing perspective, the cost was very fair and there were no surprises. Tommy, the owner, was outstanding and paid very close attention to detail to ensure the job was done per specs as well as the installation work was done to perfection. I highly recommend The Fence Company for any size job, small or large. It’s nice to get excellent workmanship. Can’t say that for lots of other contractors but Tommy demands it from his employees as well as himself. Thanks to Tommy and The Fence Company for making my house beautiful again.

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Tom and his crew are great.  Tom is professional and courteous and believes in customer satisfaction.  Tom is very responsive and kept me updated at all times.  After the job was completed I mentioned to Tom that I should have requested an additional latch at the bottom of the gate to prevent anyone from entering the back yard.  The next day he sent someone out and added the additional latch at no cost to me.  Tom previously did vinyl fencing around a play yard for my grandchildren which turned out great.  I will continue to use The Fence Company in the future.

great job - exactly what I wanted.

Tom, at The Fence Company was great to work with. I called out several fence contractors in July of 2013. Some never showed up and others never submitted a bid.
Tom was easy to talk to and listened to my concerns, and was quick with suggestions and solutions. I required extra long fence posts due to an embankment. Everything on the quote was clear and easy to understand. I had him split up the quote in three sections since I was unsure of how much it would cost. He had no problem with the extra effort and also noted that there are veteran discounts.
I had him do the complete job just over a hundred feet and one gate. He and his guys showed up when they said they would and completed the job in the time frame they promised. My bill was also reduced slightly as they used less materials than expected.
Eight months later the fence looks great as it should. I had a tree contractor out to remove a tree and they ripped out the cable attached to the gate latch. I couldn't find a replacement at the nearby hardware store or the home depot. I sent Tom an email to purchase a replacement. I came home from work to find the new one installed at no charge.
It was a pleasure to do business with a person and a company that still believes in quality and customer satisfaction. Theres not too many out there like that anymore.

The owner, Tom Ellery was very responsive and punctual when I initially called for an estimate, also keeping me updated when he ordered the parts, when the first payment was due, when his workers would arrive, etc. I also have synthetic grass installed so was concerned that his workers were careful not damaging the grass while installing the fence. There were two workers and they were very professional, courteous and also very considerate of my neighbors. I have neighbors on all three sides so they were careful not damaging any part of their yard. We are very satisfied with the overall experience and the product provided by this company.

My experience was great. They were quick at getting me a quote. Their price was lower than anybody else that I had gotten a quote from. They started the work right after I agreed to their quote. I am going to use them to stain the fence.

I have never written a review like this, but wished that I had seen reviews before hiring this contractor, so here goes.

It did not go well!

Contractor had met with my neighbor first and then came to meet with us together as we were splitting the cost of the job. We explained what we were looking for and I questioned his original estimate, which seemed high compared to market rates. The contractor submitted a revised bid saying that as we changed the typed of fence, the cost was lower and we accepted his revised proposal. We discussed stain colors, so we assumed staining was included in his estimate. Contractor explained rebuilding the side gate was not a problem at all and provided an estimate to do so, which I accepted.

1. Overall quality of construction of the fence was very rough and poorly finished.
2. Contractor left the worksite and did not supervise his workers.
3. Contractor agreed to fill in spaces against beams so that the fence would provide privacy as previous fence had. Ultimately he never did this.
4. Rebuilt gate on side was a mess. As contractor had left the job site, I saw that his workers were doing the work incorrectly and asked his workers to stop working until I could speak with the contractor the next morning. Worker yelled at me and went on to finish the job incorrectly. The next morning the contractor agreed the work had been done incorrectly and agreed to redo it, but was upset that he had to redo it and upset about the cost of doing so.
5. Contractor came the following day and told me that he would rebuild the gate, replacing lattice work back to original. He told me that they had used the wrong hinges and that he would replace them with stronger hinges, He never did this.We discussed staining the gate so that the new boards would match the replaced boards or staining it a darker color. Contractor alluded to the staining of the entire new fence being a favor he promised my neighbor and was verbal about the job costing him too much.
6. At end of day, contractor was hurried and told me he took off the price of the gate. I believe that he didn't want to have to deal with it. Again he left the worksite while his workers were still here. I assumed that they were going to finish the lattice as he had agreed and that the gate would be stained. I gave him a check as requested.
7. Contractor said he was including the stain on the rebuilt fence for free, like he was doing us a favor, and promised to come back in a week and a half. We believed the staining was included in the cost and part of the job. In an email when I asked about staining the gate, the contractor said that as he had already rebuilt the gate and the side gate (which was part of the main job), the job had cost him more than he thought and he could not afford to stain the gate and wasn't going to do it. I felt that It was not our problem that he scoped the job incorrectly and his workers had to redo shoddy work. By this time I was extremely annoyed, but didn't take action as the job was shared by my neighbor and I wanted to ensure that the contractor would actually show up to complete the job. Then the contractor had a problem with his sprayer which delayed the work another week plus. He could have rented a sprayer to complete the job on time, if he cared anything about customer service.
8. Contractor finally showed up 2.5 weeks after the original date that he said and performed the job, while I was away.
9. When I arrived back from a business trip, I found that the staining job was extremely poor, blotchy, they missed areas and the color was off, It was bright orange. It was as though they did not have enough stain and tried to stretch what they had. Picture a bad sray on tan with missing patches and streaks, that's what it looks like
10. The contractor spilled stain on my slate patio which ruined multiple tiles, missed the whole bottom section of the other gate that was to be included in the staining and sprayed stain on my house. Clearly they didn't mask or put down any drop cloths.
9. The contractor never followed up and I don't think he was even here to see the stain job that his workers performed.
His tag line for his business is "We take pride in our quality, craftmanship and customer service" I do not feel that he delivered on any of these principles.
Extremely disappointing experience. I now have to restain the fence, restain the side fence and botched gate and replace slate tiles. Not the outcome I was looking for.
If you do still decide to work with this contractor I'd recommend getting a VERY DETAILED itemized list of what is and isn't included, demand that he supervise his workers the entire time, be present the entire time to supervise yourself, don't have high expectations for a professionally finished job and do not pay him until the job is completed to your satisfaction.