Southern California Window & Door

"First and foremost I would like to apologize to Mr [Member Name Removed] for any inconvenience during the estimate process, but I would like to address some of his concerns and to clear up any concerns to anybody who may be reading his review. This is a family business and most likely one of the owners of this business was providing the estimate for this customer. Estimates typically take around 45 minutes but some can take 2-3 hours depending on the size of the house and the various options that may be available. During the estimate It appears that a previous client reached out to the estimator via phone call. Having no way to know if this is an urgent call or not the estimator did the courteous thing and answered the call, next the call was redirected to a staff member who was in a better position to solve the matter. We value our previous customers just as much as our potential customers. Our prior clients deserve our attention and don't deserve to be sent to voicemail to be called back at our convenience. We do everything in our power to please our valued customers before, during, and after the install. If Mr [Member Name Removed] would have hired us he might appreciate that type of service. Next Mr [Member Name Removed] expressed concern about our low price guarantee, and it would appear that was ultimately his reason for not contracting with us. I would like to add that just because we have low prices doesn't mean we don't have excellent quality. On the contrary, all of our installers have many years experience with every type of installation. We have a very clean and efficient install process, and our quality is never compromised. We are so confident that we will impress and satisfy any client that we start our projects with no money down with the balance to be paid when the job is 100% complete and the customer is 100% satisfied, guaranteed."

"To anybody reading this review. The appointment was initially scheduled for a different day (Thursday which was the next day). She called her original estimator Wednesday morning and said her plans changed and we would need to reschedule. She was to be home all day today (which was Wednesday) and that would be the most convenient time for her. He wasn't available that day so I did my best to accommodate by taking the appointment. Just as she states I wasn't sure what time I could be there, but I would definitely be able to fit her in at some point ( my best guess for the eta was 1 pm). That day did not go as planned, and every appointment seemed to run a little long which kept pushing her appointment later and later, but I was on the phone with her apologizing and keeping her informed of the situation. She is correct I didn't have any window hand samples or pricing books with me, but keep in mind when I left the office that morning I wasn't to be doing any window sales appointments that day, rather a few shower door measures and some other miscellaneous appointments. I did leave her with the appropriate window literature and was able to price the job and email her a proposal. It may have not been pleasant for her and for that I apologize, but I was absolutely doing my best to accommodate her schedule which had a last minute change."