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Christian Brothers Cleaning & Restoration
Carpets or Rugs - Clean at Home, Maid Service, Post Construction - Clean-up,
About us
Super Service Award Winner five years running. Family owned and operated for over 35 years. Cost is determined by the type of job. Ask about Angie's List discount for cleaning services.
Business highlights
Emergency services offered
45 years of experience
Services we offer
Area Rug, Cleaning Services: Carpet, Fire & Smoke Restoration, Mold Remediation, Natural Stone, Repairs/Reconstruction, Tile & Grout, Upholstery Emergency Building Services: Water Damage Dry-Out/Mitigation
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9146 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 6% | ||
| 1% | ||
| 0% | ||
| 1% |
Showing 1-25 of 146 reviews
David S.
Jun 2018
Excellent work, timing, and professionalism all the way through.
Sherry T.
Sep 2017
They were quick, they were quicker than what they told me it would be, I think they told it would be a week and they had it done in 2 days.
Laurel E.
Jan 2017
Another case of exploiting an older woman living alone. My 89 year-old mother set up cleaning for 3 average sized rooms. She did not move the furniture and had them just skim around, so even less than average floor space. Unfortunately she didn't negotiate a price and afterwards they charged her $440. Her caretaker talked them down to $400. When I spoke to them they said "Well it took 2 men 2 hours" and explained what a thorough job they did. The carpet was crispy, and all the dark high traffic areas we wanted cleaned were visible again once it all dried and the pile was walked on.
Wayne H.
Dec 2016
unknown
Mary G.
Oct 2016
Martin was courteous, provided explanations about fibers, dyeing processes, apparent "rug shading" due to the pile and worked hard to thoroughly clean all the items. He noted there appeared to be a lot of dust on the upholstery, which I confirmed was due to construction. Martin exceeded my expectations for service, quality and fairness of price. Christian Brothers has a customer for life!
Lisa F.
Jul 2016
unknown
Stephen C.
Feb 2016
.
Response from Christian Brothers Cleaning & Restoration
"Thank you for the review! We appreciate your repeat business over the years and value you as a customer. It's always a pleasure to provide our services for you"
Arvid S.
Jan 2016
unknown
Response from Christian Brothers Cleaning & Restoration
"Thank you for the review! Your business is always appreciated and we value you as a customer."
Vickie L.
Dec 2015
unknown
Danielle W.
Dec 2015
unknown
Response from Christian Brothers Cleaning & Restoration
"Thank you for reviewing us! It is our mission to change the lives of people in & around our community and we love to do that through providing excellent service. We look forward to seeing you again soon!"
Dennis H.
Nov 2015
May 16, 2015
We had a store flooded during a severe storm. We called the recommended flood remediation company (Christian Brothers Cleaning & Restoration). They responded in a timely fashion and did a good job of removing water from the store floor, setting up dehumidifiers, and spraying mold killer on the walls. That was the good.
The bad is that when I questioned the $3,000 cost for a few hours work, the estimator told me he wasn't charging for his time. He tried to make it out that not being charged for his time was saving me money. I just don't think estimators in general charge for their time when they do no work. In addition, he tried to get me to poke holes in the wall and measure for moisture, and was pushing additional work; I'm an engineer and I pretty accurately measured the removed water to be no where near the water they claimed to have removed. I do not trust this company and I will not use them again. However, they did a good job doing what they did, and one has to pay premium dollar when there's urgent flood remediation to do. Let the buyer beware.
Dec 16, 2015
The above review was written by me and posted to Angie's List in May of 2015. For some reason, Angie's list re-posted the review on Nov 23, 2015. One of the Christian Brother's owners called me on Dec 16, 2015 and wanted to discuss why I was dissatisfied and what they might do better next time. He explained to me that during storms he will sometimes get a hundred calls a day asking for free estimates and that they therefore will charge for estimates and incorporate that cost into the job if work is performed. Therefore, my original assumption of free estimates was mistaken. This greatly changes my review because this company did good work and I was mainly dissatisfied with the salesperson. Thus, I have raised the "Overall" rating to B from D, and the "Professionalism" to C from F. I will call this company again if I need flood restoration work performed.
We had a store flooded during a severe storm. We called the recommended flood remediation company (Christian Brothers Cleaning & Restoration). They responded in a timely fashion and did a good job of removing water from the store floor, setting up dehumidifiers, and spraying mold killer on the walls. That was the good.
The bad is that when I questioned the $3,000 cost for a few hours work, the estimator told me he wasn't charging for his time. He tried to make it out that not being charged for his time was saving me money. I just don't think estimators in general charge for their time when they do no work. In addition, he tried to get me to poke holes in the wall and measure for moisture, and was pushing additional work; I'm an engineer and I pretty accurately measured the removed water to be no where near the water they claimed to have removed. I do not trust this company and I will not use them again. However, they did a good job doing what they did, and one has to pay premium dollar when there's urgent flood remediation to do. Let the buyer beware.
Dec 16, 2015
The above review was written by me and posted to Angie's List in May of 2015. For some reason, Angie's list re-posted the review on Nov 23, 2015. One of the Christian Brother's owners called me on Dec 16, 2015 and wanted to discuss why I was dissatisfied and what they might do better next time. He explained to me that during storms he will sometimes get a hundred calls a day asking for free estimates and that they therefore will charge for estimates and incorporate that cost into the job if work is performed. Therefore, my original assumption of free estimates was mistaken. This greatly changes my review because this company did good work and I was mainly dissatisfied with the salesperson. Thus, I have raised the "Overall" rating to B from D, and the "Professionalism" to C from F. I will call this company again if I need flood restoration work performed.
Lisa F.
Oct 2015
unknown
Response from Christian Brothers Cleaning & Restoration
"We are so glad to see you were happy with the work. Thank you for the review!"
MARY U.
Jul 2015
It went quite well. Tech was prompt and professional. Explained all the steps, why he was using certain solutions and took special care of furniture. I have multiple animals and one of the carpets had really been ill-used by them over the years. Bottom line, I was quite pleased with results.
Response from Christian Brothers Cleaning & Restoration
"Thank you for the review! It's always good to have feedback from our customers & we appreciate knowing that our technicians are doing a great job. Thank you so much for having us out & we look forward to working with you again!"
Joyce P.
Jun 2015
unknown
Response from Christian Brothers Cleaning & Restoration
"Thank you for using Christian Brothers Cleaning & Restoration for your emergency service needs!"
DONALD D.
Apr 2015
The service was absolutely fabulous. They were on time and meticulous. They cleaned up thoroughly after all the service. They were courteous of my concerns and requests. Overall they were excellent. I've used them in the past and will in the future. They do things that no other company will do and for that they are the best in the area.
Response from Christian Brothers Cleaning & Restoration
"Thank you so much for the review! It's our pleasure to serve you and we're grateful that you continue to use our services. We look foward to working with you again in the future"
Pedro G.
Feb 2015
Martin Had loads of experience and was very thorough in estimate, cleaning, instructions for aftercare and even answered the myriad of question my wife and I had. This is definitely quality service and work!
Response from Christian Brothers Cleaning & Restoration
"Thank you for taking the time to write us a review! We are so glad to hear that you received such a thorough experience from us and that our technician was able to answer your questions for you. It is our pleasure to provide our services for you and we look forward to working with you again in the future!"
James M.
Dec 2014
unknown
Response from Christian Brothers Cleaning & Restoration
"Thank you for the review! We appreciate the opportunity to come out and work for you and we look forward to working with you in the future. Our mission truly is to Wow Every Client, Every Time. So glad we could be of service to you!"
Kristen E.
Nov 2014
Very good results. Will use their services again. You can have your carpets cleaned for less but you won't get the quality of service and results that you will with Christian Brothers.
Response from Christian Brothers Cleaning & Restoration
"Thank you for the review! We always appreciate feedback on the jobs that we do. It was our pleasure to show you our work and we look forward to working with you again!"
Karen H.
Nov 2014
These guys are the best in San Diego! Professional, excellent work and reputable. A little pricy but worth it.
Response from Christian Brothers Cleaning & Restoration
"Thank you for the great review! We appreciate the feedback and kinds words for our company and the work that we do. We did some carpet cleaning & spot cleaning here and the total for this job after the Angie's List discount was $293. Our goal is always to Wow Every Client Every Time - we appreciate the opportunity to show you our work and look forward to working with you again in the future!"
Jan F.
Oct 2014
Christian Brothers has been cleaning my carpet, and my family's carpets, rental properties, and work carpets for over 15 years and they always do a great job. They are friendly, always on time, and their work is impeccable!
Response from Christian Brothers Cleaning & Restoration
"Thank you for the review! We have appreciated your repeat business over the years. We also cleaned some area rugs and furniture with this job, bringing the total to $496.75, with protector applied to all the carpet and the area rugs. Our goal is to Wow every client every time and we look forward to working with you again in the future!"
Dean A.
Oct 2014
unknown
Response from Christian Brothers Cleaning & Restoration
"Thank you for the review! We are so glad to hear that you were pleased with the service you received. It was our pleasure to work for you and look forward to working with you again in the future"
Michael M.
Sep 2014
Fantastic job. Took him several hours. Our carpet never got a musty smell as it dried, contrary to other carpet services we have had.
Response from Christian Brothers Cleaning & Restoration
"Thank you for the review! We are glad to hear that the cleaning turned out great and that you received better results through our company. It is our mission to Wow Every Client EveryTime. We appreciate the feedback and look foward to working with you in the future"
Dennis E.
Aug 2014
Everything went well. Work was done on two separate day. The gentlemen doing the work were on time and explained everything prior to starting. I was very happy with the service.
Response from Christian Brothers Cleaning & Restoration
"Thank you for the review! We are pleased to hear that we were able to work with your schedule that you were happy with the service you received. It was our pleasure to work for you and we looking forward to working with you again in the future!"
Karen W.
Jul 2014
Tim responded to our request for a bid in a timely manner. He showed up on time and told us in detail what the cleaning process was and what we could expect when finished. He did not pressure us and was very helpful with all the questions asked. We had not thought to spend that much money for carpet and tile cleaning, but when the process was explained we decided the results would be worth the cost.
We were delighted with the work. The carpet was clean and fresh smelling and I didn't recognize my kitchen floor it was so clean. I had tried to clean the tile on my hands and knees with bleach and a scrub brush to get the embedded dirt out of the grout and tile and it didn't look much better than when I started. They used a hot steamy water solution and all the dirt was gone. When Tim and his partner were finished he told me call if there were any problems at all and they would come back and make it right. There was also a follow up call to make sure we were happy with the job. A few days after that two brownies arrived at our door as a thanks for our business.
We would not hesitate to hire them again would feel confident in recommending them to anyone needing their services.
Response from Christian Brothers Cleaning & Restoration
"Thank you so much for the kind and informative review! It is a pleasure to hear that we kept you informed & included you in the process so that you were aware of every detail. We are grateful for the opportunity to show you our work and look forward to working with you again in the future!"
James L.
Jun 2014
I knew that Christian Brothers would be more expensive than other carpet cleaning companies but after reading the reviews on Angie's list and being referred from others, I knew it would be worth it.
There were two major concerns with carpet cleaning. One was we didn't want "crunchy" carpet when it dried. We've had them cleaned before where the carpet felt stiff when we walked on it and it took a number of days of walking on it before it softened up. We also wanted the work to be detailed - we've had carpet cleaners go too quickly and not get close to the walls or not want to move furniture to make it go faster.
Martin, the technician, showed up a few minutes ahead of schedule. He worked first to stretch the carpet in the hallway. He was very meticulous. After that, he cleaned the carpet. With the exception of a few heavy furniture items, he moved virtually all the furniture and cleaned underneath. After he was done, he had me inspect the carpet for spots. I saw one in the hall that he was able to take out. The rest of the carpet was clean and done well.
Martin was here almost 6 hours. He was never rushed and never seemed like he was on a time schedule. He made sure I was happy when he left.
I would use Christian Brothers again. It's worth the additional cost to have it done thoroughly and without the "crunchy" carpet feel that we've had in the past.
There were two major concerns with carpet cleaning. One was we didn't want "crunchy" carpet when it dried. We've had them cleaned before where the carpet felt stiff when we walked on it and it took a number of days of walking on it before it softened up. We also wanted the work to be detailed - we've had carpet cleaners go too quickly and not get close to the walls or not want to move furniture to make it go faster.
Martin, the technician, showed up a few minutes ahead of schedule. He worked first to stretch the carpet in the hallway. He was very meticulous. After that, he cleaned the carpet. With the exception of a few heavy furniture items, he moved virtually all the furniture and cleaned underneath. After he was done, he had me inspect the carpet for spots. I saw one in the hall that he was able to take out. The rest of the carpet was clean and done well.
Martin was here almost 6 hours. He was never rushed and never seemed like he was on a time schedule. He made sure I was happy when he left.
I would use Christian Brothers again. It's worth the additional cost to have it done thoroughly and without the "crunchy" carpet feel that we've had in the past.
Response from Christian Brothers Cleaning & Restoration
"We are so glad to hear that we were able to address your concerns! Our mission is to Wow Every Client, Every Time. Thank you for allowing us to show you our work and thank you for the review! We look forwrd to working with you again in the future"
Licensing
State Contractor License Requirements
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FAQ
Christian Brothers Cleaning & Restoration is currently rated 4.9 overall out of 5.
Christian Brothers Cleaning & Restoration accepts the following forms of payment: CreditCard
Yes, Christian Brothers Cleaning & Restoration offers free project estimates.
No, Christian Brothers Cleaning & Restoration does not offer eco-friendly accreditations.
No, Christian Brothers Cleaning & Restoration does not offer a senior discount.
Yes, Christian Brothers Cleaning & Restoration offers emergency services.
No, Christian Brothers Cleaning & Restoration does not offer warranties.