CARMAX
Services we offer
NEW & USED CAR SALES & SERVICE.
Reviews
4.48 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 63% | ||
| 13% | ||
| 25% | ||
| 0% | ||
| 0% |
Showing 1-8 of 8 reviews
Charles K.
Jan 2023
It was very friendly and helpful.
Wilma H.
Jul 2016
I did not have any oil stains on my strapss. I felt they were trying to get me into spending more money and I was not appreciative of that. The pump was running and everything was okay. I was having sound on the power steering but all they went to was straps and oil leaks. They wanted $1200. I would use them for oil change but not for major repairs.
Guadalupe H.
Aug 2015
I prefer them over another auto dealer.
Wayne L.
Jun 2014
- I went to CarMax after work without an appointment (they are open quite late into the evenings--which is convenient) to get an appraisal of my 2004 Honda Accord. I went in and was greeted by a CarMax representative and assigned to a Carmax sales associate who explained the whole process. While my car was being appraised, the sales associate explained the other services that CarMax provides and their advantages over other car dealerships. The sales associate was informative but not pushy so it was a very pleasant experience. After about 30 to 40 minutes from my initial visit time, the sales associate gave me a very detailed written appraisal that turned out to be higher than what a Honda dealership offered me the next day. I am very satisfied with the appraisal process and would not hesitate to recommend Carmax as the first place to visit if you want to sell your car. In the end, I did not sell the car to Carmax but I would have if I didn't get a competitive offer from the Honda dealership (the written appraisal from CarMax helped me get a higher offer from the dealership, but if I didn't I would have sold it to CarMax).
Ruth R.
Jul 2012
They are polite and very customer service oriented. They were prompt and did a great job.
CHARLOTTE V.
Oct 2007
The salesperson was great. She gave me the time that I needed to make my decision. She also focused on what I wanted and not what they wanted. I felt that their price was very good because it's a model that is hard to find, so a lot of dealers charge you a premium price.
R M.
Sep 2007
This dealer is a dream. They are meticulous and very good. They are very conscientious to detail and want their customers to be satisfied. They stand behind the car they sell you. It is very unusual to find a dealer and auto repair so conscientious and good. I was very impressed with them.
Homeowner
Dec 2004
THE COMPREHENSIVE SERVICE IS WELL WORTH THE COST. THE WAIT IS SOMEWHAT LONG, BUT I WOULD DEFINITELY RECOMMEND CARMAX'S SERVICES.
Licensing
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FAQ
CARMAX is currently rated 4.4 overall out of 5.
No, CARMAX does not offer free project estimates.
No, CARMAX does not offer eco-friendly accreditations.
No, CARMAX does not offer a senior discount.
No, CARMAX does not offer emergency services.
No, CARMAX does not offer warranties.