BLAKE'S HEATING & AIR CONDITIONING SERVICE

THUMBS (WAY) DOWN: BLAKE's HVAC Used to use their work a lot, to support local business. Unfortunately, their practices now are too subpar now to be trusted with something as important as HVAC- in short, they install/use suboptimal equipment, which gets them a lot of site visit charges but is frustrating as heck for the customer. Example: they replaced a 'faulty' HVAC thermostat w/ a new one (5-yr warranty) in late 2020 at $193 total cost. <4 yrs later, the new thermostat doesn't work (Blake is asking for another $100 to 'site visit' and who knows how much to fix this problem or create new ones) while the one they replaced just needed batteries and is now working. Better yet- the tech and secretary in the office laughed off the whole thing: "it worked for 4 years, what's your problem?" It didn't bother them that instead of putting batteries into an existing thermostat that worked, their tech charged $193 to put in a new thermostat that stopped working >1yr short of warranty. That tells me that this wasn't just one tech; it's the whole business model.

Well so far

It went very well.

Same day service. The tech knew the symptoms and diagnosed over the phone. He knew his stuff and made repairs quickly. Found a minor short and repaired that too. Very pleased.

It went very well. I called Blake's at 8:30 a.m., and the man arrived at 9 a.m. He analyzed the problem, gave me the price, discussed the problem of repair vs replacement, and when I decided on repair he did it. He finished at noon.

Blake's quoted a price that was half of what the Costco contracted company quoted. They were on time, efficient, and cleaned up after themselves. The new unit works well. I have had Blake's do a number of service calls on the older unit, and have always been impressed with their professionalism.

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The quality of their work & their responsiveness.  They come out and do a good job and are very honest.  They don't replace something if it doesn't need to be replaced.  Very knowledgeable.

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Fast scheduling during the hot summer and great service. Quickly identified the problem and was able to make the repairs immediately as they carried the parts in the van.

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When he came over and gave us an estimate, he recommended about what would be right for our kind of home. We actually had Blake himself come into our house. He's the owner and he showed us a few things and recommended one that best fit our house and what we could afford. He was right and it worked out well. I think they're about the same in price as everyone else. There was nothing they did wrong, they did a nice job. The guys who came out and did the installation, they were kind of fun. When we had questions, they knew the answers.

He knew what was wrong, took the time to explain it, had the part on his truck and replaced it.  No muss.  No fuss.

I had to do a repair for my air conditioner. I have and older air conditioning unit and while they have advised updating it they have never been unwilling to do repairs where as more companies might be pushy to upgrade. So I appreciated that.

A diffferent HVAC company had failed to find a refrigerant leak. They came within two days in the middle of a heat wave and widespread air conditioner failures. They diagnosed the problem, and were willing to fix it. I opted to replace the very old equipment. They didn't pressure me to do the replacement, and even talked me out of buying the most expensive HVAC option. The installation was quick and problem-free.

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Blake's conducted seasonal service checks of our house's two HVAC systems and replaced a faulty thermostat. They are timely, professional and have excellent technical skills. They aways remember to call to schedule seasonal check ups if we haven't already done so. Really responsive and helpful.
They have responded quickly when our son's a/c failed during a heat wave and repaired the unit that evening after a mid-day call. This was especially appreciated as their infant daughter was in the house Likewise, they have responded rapidly to A/C problems with our house during hot days when demand for their services is extremely high.
Will continue to use Blake's for our HVAC and gutter needs.

Blake's heating and air was very helpful and professional. We were able to get a new heater and air conditioner with a dual zone system for our two-story house. We were able to get everything done very fast as we got a quote on a Thursday, signed the contract on Friday, and they came and installed on a Monday. They were very detail-oriented and put plastic tarps down so that our carpet would stay clean. Everything went very well. GREAT Davis Business!

Over the 4th of July, in the 110 degree weather, we discovered our air conditioners in our recently purchased home were completely defunct. We received a $600 bill from PGand E... they were running constantly... and one started leaking though the ceiling of the house. I called the home warranty company, whose technician found the most obvious problem and left. Blake's did some work for us when we moved in (HVAC duct cleaning and repaired ducts), so I called them.
Their technician, Dustin, spent a lot of time up in the attic. He found the secondary problems... the leaking, etc., but also found the primary cause. The furnaces that the previous homeowner's replaced were installed wrong (2 ton furnace hooked up to 5 ton a/c and vice versa). This was causing all the condensation and blowing open our ducts, so we were cooling the attic. Dustin did a temporary fix on the unit so it would stop leaking water through the ceiling, then took the information needed to get a quote for system replacement.
The home warranty company wanted to do a creative and quot;fixand quot; and keep the 25 year old units. We asked for a cash out.
Blakes quote came in about $2,000 less than Greiner. Mark explained why it didn't make sense to get a super-high efficiency system... the newer furnaces were very high efficiency and didn't need replacement - they just needed correct installation. He said he wouldn't recommend buying a whole new system (financially) and he couldn't guarantee a higher SEER rating with mismatched equipment. He said a 13 SEER would be a big upgrade from our old units and should cut our bill significantly. He was right... our bill is now 1/3 of what it was... down to about $200.
Blakes came to do the install on time and did a great job. Their guys got to work and finished in one day (our other quotes thought it was a 2 day job). Everything is working properly and we feel much better knowing it isn't up in the attic leaking. After our experience with the ceiling leak, Mark had the guys fabricate big pans that sit under the whole unit... so we shouldn't have to deal with that problem again :)