TECH CARE LLC

Things went ok, they did not volunteer much information, had to pull it out of them. After pick up of computer, I had to come back later to get an explanation of a new icon on my computer and the on/off button which was mis-aligned. Regarding the new icon, , they had installed a new anti-virus software...said my old anti-virus was destroyed in the virus attack. On/off buton is mis-aligned, they did not mention this and ....the response ws "it still works". They said it would take an entire day to fix the on/off switch which I believe they broke.

They seem to be very good. They charge a fee to have the computer looked at and they had it done in two days.

It went very well. The technician, Ryan, was very nice and pleasant. They came early and luckily called prior to their arrival. I thought this was very professional and really appreciated their call.

I have used them for 5 or 6 years regularly, and they are wonderful.

I believe these guys know what they are doing. But maybe because I'm not a larger corporate client, I might have been relegated to the undesirable pile; also, Damien, the first service person, failed to return calls during the days immediately following the initial work. Jay said Damien was sick and would respond soon but that never happened. With one exception where Jay tried to help by phone, nor has either responded to subsequent calls and emails to clear up the issues discussed above. In any event there should have been follow up on their part about a week after the initial service to make sure all was OK. Especially with computers, most users are helpless to work on the things they call to get service on and there are always bound to be questions to be answered to make sure everything was taken care of.

These guys are so great. They come fast, are very pleasant and accommodating, and really know what they're doing. My husband and sons are very computer savvy, but they couldn't fix the problems. (Nor could my husband's IT group.) For a very reasonable cost, and with no IT attitude. I wish all my household problems were so easily solved.