Pipeworx Plumbing offers comprehensive residential and commercial Plumbing Service, Repair and Installation, New construction and Remodels.
Full Service Plumbing. Complete Sewer & Drain Service. New Construction / Remodels. Water Repipes. Tankless Hot Water Heaters. High-Pressure Drain Cleaning.
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"While the information written by this customer is untrue, we still appreciate the opportunity to address the comments written about our company. Unfortunately, we had an incident last year with a former customer and former employee (who ended up being quite dishonest). This employee falsely represented that he was an owner of the company, and entered into a "side job agreement" with the customer to pay him out directly for cash if he did the work on his own time. Eventually the deal between the two of them went south. So, the customer turned her frustration back over to the company. As soon as we were made aware of what happened the employee was immediately terminated. Even though she decided to enter into a separate “side contract” with the former employee without the company’s knowledge, we still felt badly for the customer and tried to rectify the situation. We ended up doing several additional projects for her at no cost, to try and leave things on a good note. However, after she continued to make more demands, would call the office and scream and cuss at us, would pay employees tips because she was so happy with their work, then call a few days later asking for the money back, etc., we soon realized we were not dealing with a rational customer. She ended up taking us to court, and we were found innocent. The customer also sent complaints to the Contractors State License Board and the Better Business Bureau. The Contractors Board and Better Business Bureau conducted their own private investigations, and both ended up dropping her claim after finding us innocent as well. It is unfortunate that in this day, a customer can write whatever they choose to about a company, no matter how untrue, and it directly hurts the company. We work hard to build long-lasting relationships with our satisfied customers every day."
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Sunday: | 8:00 AM - 5:00 PM |
Monday: | 7:00 AM - 6:00 PM |
Tuesday: | 7:00 AM - 6:00 PM |
Wednesday: | 7:00 AM - 6:00 PM |
Thursday: | 7:00 AM - 6:00 PM |
Friday: | 7:00 AM - 6:00 PM |
Saturday: | 8:00 AM - 5:00 PM |