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Homero Hardwood Floors Inc
Wood Flooring Repair or Partial Replacement, Wood Flooring - Refinish, Laminate Wood or Stone Flooring - Repair,
About us
Homero Hardwood Floors Inc. is based in Culver City, California. Since 1997, we provide all services related to the hardwood flooring industry such as refinishing, staining, installation, wood distressing, etc.
Business highlights
28 years of experience
Services we offer
& Treatments. Sale, Custom Stains, Finishes, Flooring, Glues, Installation, Refinishing & Repair Of Wood Flooring, Stains, Steps, Trims
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.848 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 0% | ||
| 8% | ||
| 0% | ||
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Showing 1-25 of 48 reviews
ANDREW E.
Jan 2016
unknown
Kay G.
Sep 2015
unknown
James H.
Jun 2014
unknown
Morley M.
Jan 2014
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Gregory G.
Jan 2014
Homero Flooring installed hw floors in my home. When they
came to estimate the job I informed them that I would need to continue living
in the residence during the installation. With that shared information the initial
verbal estimate was 4 days to complete work. It took twice as long to complete
the job. After the job got underway and we passed the original estimate of 4
days I requested to have the job completed by a deadline. That deadline was
reasonable but not met. I felt the communication and scheduling of worker
resources was not handled as well as it could have been.
I've had estimates from 3 other contractors before settling with this company.
Two of the other contractors came within less than $200 of their estimate. I
chose these contractors because they were a few hundred cheaper and
geographically closer to me. In retrospect I wonder if I chose the best
contractor.
The worst part of the experience is as follows...
Workers left numerous marks and greasy handprints on walls while touching walls
with dirty hands where it wasn't even necessary to make contact with the wall.
For example, to touch the wall in reflex as one would touch the top of overhang
at the bottom of a staircase. One big greasy handprint out of place. I'll need
to wash the walls and go out and buy a couple gallons of paint to repaint walls as well as fill in
small holes made when flooring materials were carelessly carried in and out of
my residence. One worker while using my bathroom opened the vanity containing
extremely personal items, leaving door wide open after he left the bathroom. A
worker used the toilet and placed soiled bathroom tissue in garbage instead of
flushing down toilet. On two other days a worker used the toilet but did not
bother to flush the toilet. One day I observed a worker reading my personal
mail. A worker removed a small trash receptacle from the garage. I felt one or
two workers were boldly disrespectful to my property and privacy for no
apparent reason.
All in all I was relieved the job was finally done. I can't say I would
contract them again for these reasons mentioned.
came to estimate the job I informed them that I would need to continue living
in the residence during the installation. With that shared information the initial
verbal estimate was 4 days to complete work. It took twice as long to complete
the job. After the job got underway and we passed the original estimate of 4
days I requested to have the job completed by a deadline. That deadline was
reasonable but not met. I felt the communication and scheduling of worker
resources was not handled as well as it could have been.
I've had estimates from 3 other contractors before settling with this company.
Two of the other contractors came within less than $200 of their estimate. I
chose these contractors because they were a few hundred cheaper and
geographically closer to me. In retrospect I wonder if I chose the best
contractor.
The worst part of the experience is as follows...
Workers left numerous marks and greasy handprints on walls while touching walls
with dirty hands where it wasn't even necessary to make contact with the wall.
For example, to touch the wall in reflex as one would touch the top of overhang
at the bottom of a staircase. One big greasy handprint out of place. I'll need
to wash the walls and go out and buy a couple gallons of paint to repaint walls as well as fill in
small holes made when flooring materials were carelessly carried in and out of
my residence. One worker while using my bathroom opened the vanity containing
extremely personal items, leaving door wide open after he left the bathroom. A
worker used the toilet and placed soiled bathroom tissue in garbage instead of
flushing down toilet. On two other days a worker used the toilet but did not
bother to flush the toilet. One day I observed a worker reading my personal
mail. A worker removed a small trash receptacle from the garage. I felt one or
two workers were boldly disrespectful to my property and privacy for no
apparent reason.
All in all I was relieved the job was finally done. I can't say I would
contract them again for these reasons mentioned.
ANDREW E.
Sep 2013
arts anWhile they seemed good from the other reviews on Angie's List and Homero was very personable, the project was less than a success. While the floors themselves came out very nicely, the team was so sloppy in their prep work that we had to bring our painter in for 2 full days of repair work on baseboards and areas where the tape that was used to hold the plastic to protect surfaces from sanding dust. What was worse was that they never told us about the areas that had been ruined by the tape; we thought we found it all, but just today, almost 3 weeks after the project we just found another major area that we will need to bring the painters back in for. We withheld $500 from the final bill to cover these expenses, but that left us out of pocket by almost the same amount because the painting repair was more extensive than anticipated. As another example of what obviously represents communication issues between Homero and his team, we had made it clear that only the vertical surface of the bannister was to be sanded and refinished, and presumably the floor folks could see the nice new coat of paint on the horistonal parts of the bannister, but they sanded those parts also, requiring complete redoing by the painters - and the sanding they did was only rough (presumably because we saw what they were doing and hold them to stop), so the final bannister does not even look as good as it did before they did anything on it.
Bottom line if you are going to use them, do it before any additional work is done. The floors themselves came out looking very nice, and it might have gone a bit better had we had the floors done before the painting, which was what they had recommended; but every other floor company we had solicited and our painter all said to do the painting first and then the floors; so we can only assume they wanted it done in that order because they don't care about the "collateral" damage.
There are much better companies out there for flooring.
Bottom line if you are going to use them, do it before any additional work is done. The floors themselves came out looking very nice, and it might have gone a bit better had we had the floors done before the painting, which was what they had recommended; but every other floor company we had solicited and our painter all said to do the painting first and then the floors; so we can only assume they wanted it done in that order because they don't care about the "collateral" damage.
There are much better companies out there for flooring.
Response from Homero Hardwood Floors Inc
"[Member name removed], First of all, thank you for giving us the opportunity to serve you. Unfortunately, our business relationship did not end in good terms. Thus, after you have expressed you experience with our service, we would like to share our experience in having you as a costumer. With both side of the story, Angie’s list members will be able to reach a conclusion in regards to this issue. At the beginning of the year, we sent you a proposal for sanding and refinishing an existing floor and some stairs. Also, we provided you with references on our work from our customers. Based on the info we presented, you indicated you were willing to sing the contract, however; at that time, you were not able to move forward because of personal reasons. On July 7 of this year, you sent us an e-mail saying “We have finally started the job. We decided to start with all the painting first and do the floors afterwards. The painting starts tomorrow and we will get an estimate from them when they will be done so we can send you the contract with an approximate start date” It’s the responsibility of painters to let their clients know about the pros and cons of scheduling work before or after a certain work is being done on site, and about the quality of paint they are getting. It is a good idea to do the painting at the end, because in this case, it is easier to cover the floor than it is to cover the walls. However, the painter must be careful with the new floor, and depending on the kind of work the painter is doing; the new floor must be covered appropriately. On the other hand, when the paint is done first, whoever walks into the job site to do work must be careful with new painted walls. Generally speaking, when all work is done, the customer should expect to touch up the paint on the wall, as in most cases, there will be some areas that need to be touched up. If the paint is not top quality and the prep on the walls wasn’t done right, then the customer should expect even more areas that need to be fixed. Therefore, we specify about the possibility of such issue on all our contracts. The customer can read this on section XII and XIII. Furthermore, we acknowledge there was a miscommunication mishap with the hand rail and you charged us $500 to have it repaired. It is important to point out that we never had the opportunity to discuss the scope and cost of the work with the painter; you simply deducted $500 from the balance due and you send us the bill, for which you were given credit when you paid off the balance. Homero, the manager at the job site, believed the work did not amount to the $500 you deducted. Nevertheless, we did not complain about it and we paid you for it. Moreover, we helped you move appliances back and forth at no cost. Also, Homero said you kept insisting on a $500 discount. Thus, if you factor everything in i.e. the amount charged for fixing the hand rail, and the moving of the appliances, you ended up with a nice discount. Once again, we thank you for giving us the opportunity to offer you our services. We will learn from this experience to prevent issues of this kind, and at the same time, let Angie’s list members know that some customers can be a challenge to deal with. Now, there is enough information to draw a fair conclusion in regards to this matter. Sincerely, Homero Hardwood Floors Inc."
Brian M.
Aug 2013
Hands down the best bid and service i found out of over a dozen flooring contractors.
Gregory T.
Jun 2013
When I called Homero Hardwood Floors for an estimate, they came right on it in a timely manner. They didn't hold me up and that's always important to me. They measured everything, gave me an estimate price right on the spot. His estimate was very reasonable. They came in, explained to me exactly what was going be done and how long it would take. They set up future appointments because they had to come back twice. They were there on time for each appointment. They were very business-like. They did an excellent job so I would use them again if I needed somebody to refinish or put floors in my house.
ELIZABETH B.
Jul 2012
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Bridget L.
Dec 2011
I found them on Angie's List. My experience was great. Everything is beautiful. I added the landing later. The price was initially going to be right around $4000. It actually came closer to $4750 because I added on some work after they had already started this project. I didn't have any problems what so ever. They were here on time and they answered all my questions. It was a good experience. For example, I didn't actually pick the baseboard until the second day of installation and they had the baseboard installed that afternoon. It was included in the price, but I thought that they would have to order the baseboard and come back another day because I didn't actually give them that order until the second day when they were supposed to be finished. They actually got it in it. Their price was comparable because I did a lot of research. Their price seemed right around what everybody else was charging. The estimate was free. I sent them the pictures of what I thought I wanted and they came and had brought 4 - 5 samples for me to look at. I had gone to a number of places prior to that and got little pieces, but they brought out 4 samples for me. Their quality, responsive and punctuality were excellent. They were actually here early by 15 or 30 minutes. They said 9 and they were probably here at 8:30. They were very professional.
James H.
Sep 2011
Very responsive to my inquiry and estimate request.
Professional when estimate was obtained. Actually showed up and educated me a bit about what would happen. Explained the process.
Completed the job on time. Showed up when they said they would show up.
Cleaned up the job when finished.
The floors are so beautiful. I'm very, very happy with the outcome.
Professional when estimate was obtained. Actually showed up and educated me a bit about what would happen. Explained the process.
Completed the job on time. Showed up when they said they would show up.
Cleaned up the job when finished.
The floors are so beautiful. I'm very, very happy with the outcome.
Donald V.
Jul 2011
Homero Ramos came within a day to look at our job and provide an estimate. We chose him because his estimate was a bit lower and his references were enthusiastic about his work. Once the start date was selected, his workers showed up on time and worked diligently to complete the job. They were careful about base boards and other places where their machines might cause damage.
During the course of the job, several issues arose which they were able to fix - sometimes within the scope of the job and sometimes at an extra cost. They replaced a few damaged floorboards and stained them to match. Where we found more extensive damage, they made excellent repairs at an additional cost. The stair landings had to be replaced because of pet urine saturation and Homero's price was very reasonable.
The foreman, Jesus, worked with us to match colors and came up with an excellent stain for the stair railings and newell posts. He also was able to remove or significantly reduce other pet stains. He also went over the entire stairway to hand color blemishes that had appeared after the finish was applied.
We highly recommend Homero Hardwood Floors.
During the course of the job, several issues arose which they were able to fix - sometimes within the scope of the job and sometimes at an extra cost. They replaced a few damaged floorboards and stained them to match. Where we found more extensive damage, they made excellent repairs at an additional cost. The stair landings had to be replaced because of pet urine saturation and Homero's price was very reasonable.
The foreman, Jesus, worked with us to match colors and came up with an excellent stain for the stair railings and newell posts. He also was able to remove or significantly reduce other pet stains. He also went over the entire stairway to hand color blemishes that had appeared after the finish was applied.
We highly recommend Homero Hardwood Floors.
ANDREW E.
Jul 2011
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Mike D.
May 2011
Homero and his crew did a great job on the floors. He had done the same type of job for my girlfriend at her previous house, and the those floors are now smooth as silk. We were a little disappointed that he wasn't able to get the floors as smooth in my house. He explained that this was due to the lower quality wood that was used in my house. He encouraged us to get a second opinion from another contractor, which we did, and they confirmed his assessment. So, while we were disappointed that the floors didn't come out quite as smooth as we had expected, we accept that this was something beyond Homero's control. He was very patient and helpful during the whole process, and took the time to explain to us about what could and couldn't be done with the wood that I have in my floors, and why. If I have anything negative to say, it would be that the job ended up taking a few days longer than we had anticipated. The crew didn't always show up when we thought they were going to, and we lost a day or two to scheduling issues. But Homero's was the lowest of the three estimates we got, and maybe when you go a little cheaper, you have to resign yourself to being a little more flexible on schedule. At least they didn't skimp on quality.
Deborah V.
Jan 2011
Rudy, Manny, Raoul and all the crew did an amazing job on re-finishing our hardwood floors. Our two-story 1929 house had decent original red oak floors but they needed lots of TLC and sanding, staining, and varnishing. Homero and the guys were incredibly patient with all our questions and concerns and worries and nitpicking. They took extra care with our stairs and risers, our thresholds, and even a little built-in nook that was originally a telephone table. The dust was minimal, the wood is now gorgeous and having the work done so carefully made us feel really good about leaving our house in their hands. Homero obviously knows and enjoys his job -- he can get busy and be a little hard to hear back from, but we trusted the team that was doing the day to day work and it was a well-placed trust. Having the floors refinished was the single biggest thing we've done that makes a HUGE difference in how great our house looks now. I would highly recommend these folks. They really care and pay attention to detail.
Irl C.
Nov 2010
This is the first time I have been disappointed in the reviews on Angie's list. Homero is a nice man and a fair businessman, but he way overpromised and underperformed. The initial installation of the floor had many, many defects, (gaps, chips, unfilled voids) and several obviously bad boards. The water-based finish he applied was milky and did not look nearly as good as the existing floor finish. He should never have taken this job. The resolution was that he restripped the floor and fixed most of the flaws, but once his work was rejected, he lost his enthusiasm for the job. It became clear that he didn't have the expertise to provide the quality of finish I needed. He left the floor unfinished for a month while we were out of town. This could have been avoided, but he didn't not think adequately about it. The result was a floor that had "cupping" where the boards began to bend. The ultimate resolution was to hire another firm to finish the floor. It had to be resanded again. Homero reduced his bill and I paid him because he did ultimately provide and install a mostly decent hardwood floor, but I do not think he has the highest quality standards and if your job requires very high quality, I would not use him.
Melvin K.
Sep 2010
Great experience. Homero is very professional, he knows what he is doing. I felt assured everything would be done right and on time. Homero also had good follow up after they were done. We had some minor areas in the living room that were rough, Homero had a guy come and he ended up redoing the whole area because it would look better.
Tanya G.
Aug 2010
They did a good job.
ANDREW S.
Jul 2010
Homero arrived promptly for an estimate on the date and time specified. He provide a written quote via email a couple of days later. He was able to refinish our hardwood floors without removing any baseboards or doors. We also removed the furniture ourselves prior to his start date. His workers arrived on time and were more than professional! I was comfortable with having them in my home all day while I was at work. The original estimate anticipated 6 days total but they actually finished in 4 days. The first day they had everything sanded and first penetrating oil base applied. Second day was light sanding and second coat and so forth (4 coats total, 2 penetrating with 2 sealer coats) They did an excellent job of taping things off such as cabinets, closets, and air duct vents. I was also impressed that they had a drum sander with a vacuum system attached which eliminated a lot of dust. I had expected quite a mess but was rather surprised! Overall a great experience and would highly recommend!
Holly G.
Jul 2010
Homero and his crew were the best! When Homero came out to do the estimate he took his time and really asked questions and gave me a lot of information about hardwood floors. After I hired him, his crew worked for 6 days and they did a great job not only with the floors but with covering up the kitchen cupboards, fireplace and taking the screens off the windows and doors off the closets. He suggested the darker stain and it is absolutely beautiful. I highly recommend him!! I am so happy with my floors.
CAROL V.
Jun 2010
I had four estimates and Homero was the only one who suggested that hardwoods could be installed over the existing ones in my living room and hall. As a result, I saved a considerable amount of money. The finished product is stunning! Wonderful workmanship for a very reasonable price. Although there was a delay in getting the wood (the fault of the supplier, not Homero), the job was promptly completed. The installers were professional, pleasant, and did a great job cleaning each day before they left. I have nothing but good things to say about the company and I wholeheartedly recommend them.
DEBRA M.
Jun 2010
They responded very quickly to my request for an estimate and gave me what I think was an excellent price. Everyone was very punctual and helpful. They were very careful about moving the furniture. We had to store some of it outside, but they wrapped it very carefully (and it did rain) and the furniture was fine. They helped to put felt pads on the furniture before we moved it back in. As the project progressed they emailed me photos at work, so that I could see some stains they found and make a decision. They also sent me photos of moulding choices, so we could pick and the work could keep going (we had not initially thought about replacing the moulding). Everyone was courteous, prompt and friendly. I would recommend them and use them again in a minute.
Mike D.
Mar 2010
The finished floors look like poured honey! So beautiful! Homero did the estimate, which included 4 coats plus stain, while other estimates included 3 coats. Isreal ran the job ??he and his team were on time everyday, and worked very hard to make sure I could have the floors done in time for move in, including the weekends and a holiday. I'm in love with my floors ? they are an amazing showpiece.
Angelia F.
Mar 2010
The workers arrived on time and work for 4 days until the job was finished. The first day they sand and repaired floors. Part of the second day they sand repaired and stained the floors. The third day they went back through to make sure the stain was evenly done, let dry, and came back to put the shining agent down; once this dried they sand again and put more shining agent down. Day 4 they put shining agent down again and repaired door jams so that they matched the repaired floors My mother and myself are very estatic; the floors look very rich and beautiful.
Sara F.
Dec 2009
After I called, Homero came the next day to give me an estimate. We booked a date for the start of the job. He and the workers arrived promptly and after moving my furniture out and sealing the windows, etc., with plastic, they spent the first day doing the repairs and sanding. I went out of town so wasn't around when they applied the finish. By the time I got home, my furniture had been replaced and the floor was finished. It looks beautiful. They did such a careful job matching the wood, no one can tell where the new boards are as opposed to the old boards. They were very neat and cleaned up after themselves. I plan to use them to refinish the floors in the rest of the house as soon as I can afford to do so.
Licensing
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FAQ
Homero Hardwood Floors Inc is currently rated 4.8 overall out of 5.
Homero Hardwood Floors Inc accepts the following forms of payment: CreditCard
Yes, Homero Hardwood Floors Inc offers free project estimates.
No, Homero Hardwood Floors Inc does not offer eco-friendly accreditations.
No, Homero Hardwood Floors Inc does not offer a senior discount.
No, Homero Hardwood Floors Inc does not offer emergency services.
No, Homero Hardwood Floors Inc does not offer warranties.