O'BRIEN PLUMBING

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unknown

I've wanted to wait a few months before writing this review, because this was a big, daylong job that required more than just a few days to assess.  Sure, I was happy with the work when it was finished.  I'd gotten seemingly great work at a great price (about $1000 less than the quotes I'd gotten from two other top mountain plumbers).  And after several weeks without it, having consistent hot water throughout the house was absolute bliss.  Still, it's the kind of work that shouldn't be judged immediately.  If the water heater had failed after a few weeks, or the gas line had clogged up two months later, I might have been very UNhappy.  I just wanted to wait and make sure that work that SEEMED great . . . actually WAS great.
The good news: I highly recommend O'Brien Plumbing.  With a single phone call I was able to arrange for my plumber (Tristan) to come by, make an assessment of my problems and give me an estimate on the work that needed to be done.  Unlike another plumber who charged me $100--and gave me a much higher estimate--O'Brien Plumbing provided this service for free.  And Tristan even took time to sit down at my computer and help me pick out the optimal water heater to replace my old one.  (He not only recommended a much more powerful unit than the ones I was considering, but also gave me a clear explanation as to why.  Despite the sting of the additional cost, I ended following his advice and bought a Noritz 11.1 GPM tankless heater.  Now, I'm really glad I did.  It's a monster and has been really helpful when we've had company--or even when we just want to take a shower and run the dishwasher at the same time.  And it still pumps out consistent hot water in the coldest mountain weather.)
The day of the work: Tristan and his partner were a little late, but he apologized as soon as he arrived, which always makes me feel better.  I said, "I don't care as long as I have hot water by the end of the day."  "You will," he said.  About seven hours later, the work was done, and I had a new tankless heater installed (with new venting), plus a fresh 3/4" gas line running directly from my meter to my heater, plus a small filtration system added to my water supply line.  It was a lot of work, but everything was working perfectly when the guys were done.  And I was extremely happy to have hot water in my house again.
Today, three months later, everything is still working perfectly.  I'm extremely happy with the supplies I ended up purchasing and think they are a significant upgrade to my house.   And with everything still operating perfectly, without a single issue, I'm pleased to say that I'm very happy with Tristan and his work--and all the people at O'Brien Plumbing.
Great job at a great price.  Me and my family really appreciate it.

unknown

They were great.

unknown

Found the main water line to the house broken and spraying water at 8:00 am.  Water was shut off by Water District folks by 9:00.  Joined Angie's List at 9:30.  O'Brien's Plumbing sent Jonathan and R.J. over by 10:30 and they had the break repaired, an inline shut-off valve installed and the water turned back on in under two hours. They even custom fitted a cover for the valve to protect it in the future.  They had the area cleaned up and were out of here quickly and professionally.  Great job.  Although it was pricey it was probably worth it.

Technicians were very prompt, courteous and professional. $140 to unclog
one bathroom sink was excessively high, I thought (the most I've ever
paid anywhere!).

Very satisfied

The service was prompt, the staff were clean and polite and the leaks were fixed. They arrived at a predesignated time; highly unusual in the age of 8 to 12 service appointments.

They were excellent.

THEY WERE FINE, AND IT WAS A GOOD EXPERIENCE. THEY WERE PLEASANT, AND EFFICIENT. THEY RESPONDED PROMPTLY TO THE CALLS, AND DID THE WORK IN A VERY GOOD TIME. THE QUALITY FOR THE WORK WAS EXCELLENT.