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Kelly's Appliance Center

Founded 1975 • With Angi since June 2010

4.8

(32) Verified Reviews

Business Details

Phone Number

Address

466 Primero Ct Ste G

COTATI, CA 94931

Description

Bob Kelly started Kelly’s Appliance in 1975. His son, Mark Kelly joined the company in 1983. The business strategy was simple: provide excellent personal service at a fair price. Kelly’s Appliance moved to Sonoma County in 1987 and continues to provide personal service to every customer. Mark Kelly

Verified Reviews

A few reviews for this pro...
William P.
4.0
05/16/2017
Could not find a problem. Failed again a few days later. Came back promptly, identified a controller board, but VERY expensive including installation charge, so we declined.
Description of Work
Dishwasher failed, needed repair
Category
appliance repair
Lorie L.
4.0
04/10/2017
The work went well. He showed up on time, knew what to do and fixed it. He also warned me that the problem may be caused by bent vent pipe and may reoccur if it gets bent again. My only issue was the initial response time and the time to get someone out. I think it took almost 2 days to get back to me after I signed up with Angie's List. Then it was almost a week before they could come out. Overall a good experience. Would call again.
Description of Work
Dryer repaired
Category
appliance repair
Chris L.
5.0
02/10/2016
He was very knowledgeable and helpful . Very glad we called them for dishwasher service .
Description of Work
Dishwasher was not draining . He also explained how to properly clean and use our dishwasher to get the dishes as clean as possible .
Category
appliance repair
Ming Q.
5.0
02/03/2016
unknown
Description of Work
inspected and overhauled an old frig. |was honest, informative, and professional |satisfied with service |will use again
Category
appliance repair
Sally S T.
5.0
11/03/2015
unknown
Description of Work
Very helpful.
Category
appliance repair
Larry R.
5.0
10/27/2015
unknown
Category
appliance repair
claire M.
5.0
07/30/2015
unknown
Category
appliance repair
Fred L.
5.0
07/09/2015
unknown
Description of Work
Repaired dryer.
Category
appliance repair
Robert C.
5.0
07/09/2015
unknown
Description of Work
My dryer was not working properly. Charles, the technician quickly diagnosed and fixed the problem. He was on time, efficient, and had great tips to keep both the dryer and washer working well. I would absolutely call these guys again.
Category
appliance repair
David S.
5.0
06/22/2015
unknown
Description of Work
Replaced a device which was causing the refrigerator to freeze up. The tech pretty much disassembled the entire refrigerator so it could be thawed out and perform the work needed. All of this was done in less than 3 hours.
Category
appliance repair

Service Provider Response

Thank you [Member Name Removed] for your great review. Customer service is our number one priority so we are happy we could provide you with satisfactory service. It's customers like you who make our jobs so enjoyable! Thank you again, and please call us if you need anything else! Thanks, Mark Kelly
Margret F.
5.0
05/21/2015
unknown
Description of Work
He diagnosed the problem with my washer and gave me a very good recommendation as to how to go forward with repairs.
Category
appliance repair
Robert A.
5.0
05/02/2015
Our washing machine stopped working in the middle of a wash. We called Kelly's Appliance Service and they sent an excellent technician named Dane out to our place within a few hours. After removing the defective water pump, Dane found a new and upgraded replacement pump in their warehouse but would not be able to install the pump until Monday morning. After he left he called back and told us that the pump was going to be delivered to him and he would be back within an hour to finish the job?which he did. I am impressed by the very timely, thorough and professional manner in Kelly's Appliance responded to our needs. By the way, not all appliance services take care of 11 year old washers and stock replacement parts. Several appliance repair businesses would not even service our old washer or come our and determine what was wrong.
Description of Work
analyzed reason clothes washer was not working and removed defective pump and replaced same.
Category
appliance repair
Michael F.
5.0
03/27/2015
On time. Received courtesy call 15 minutes before arrival. Had replacement part on hand. Total time on site less then 90 minutes. Price was resonance. Tech was courteous and polite, left behind no evidence (other then a working machine). Final price was a few dollars under quote.
Description of Work
Diagnose and repair washer/dryer combo unit. Replaced drain pump.
Category
appliance repair
Sheila C.
5.0
10/28/2014
Dane was a wonderful tech. He did a good job of quickly assessing the problem and had the board with him to fix it. He had an honest conversation with me about costs and asked important questions about my 'love' of my appliance or not as to be most cost effective. He also shared with me the cost of the control board and what Kelly's would charge me, which was less then the cost showed. In addition Dane helped me resolve an issue with a screw on my dryer, which just took a few minutes as we waited to check on the Fridge after the new board was installed. Dane was professional and I appreciated his time.
Description of Work
Repaired refrigerator and got it up and running again.
Category
appliance repair
Nancy N.
5.0
07/16/2014
Our refrigerator/freezer went totally dead. After calling Angie's list we called Asians (? spelling) Appliance. Because it was an emergency and we would have to wait 3 days they offered companies to call that they would recommend ( we really appreciated their concern). We looked again on Angie's and picked Bell's appliance We found out that Bell had retired (something to take note of) and Kelly's appliance center took over. We called and they responded in the early afternoon. Mark didn't have the computer board and had to order it ( probably would take a day). He hot wired the refrigerator/freezer so our food would stay cold. Got a call the next morning that he would be out to replace it. Came and in no time everything was running great. He was professional, and such a pleasure to work with. He didn't mess around. Just went to work. We are very impressed and would definitely use him again. Kelly's is an A++
Description of Work
Replaced mother board in back of refrigerator.
Category
appliance repair
eric W.
5.0
06/30/2014
This was our second experience with Bells. The service technician came to our house and diagnosed the problem as a bad compressor. The cost of the repair would have been $800, which was too much for us to spend on a 10 yr old fridge. The tech did not charge us for this emergency visit and was very helpful in helping us to decide not to go thru with the repair. I HIGHLY recommend Bells for any appliance repair. They are prompt, courteous and fair!
Description of Work
Provided a quote to replace a compressor on a refrigerator.
Category
appliance repair
eric W.
5.0
03/18/2014
Our refrigerator stopped working. I called Bell's at 9 am and by noon, they had found a way to fit me into their busy schedule. The service man was polite and diagnosed the problem quickly. He had the part we needed in his van and was in and out in less than 1 hour. Very professional and clean.
Description of Work
fixed our refrigerator
Category
appliance repair
CARL L.
5.0
09/16/2013
i called thursday afternoon. service man came friday morning. determined the cover switch was broken, got a new one from his truck and replaced it in a few minutes. fast, reliable, professional.
Description of Work
replaced switch on washing machine
Category
appliance repair
Anne S.
5.0
09/14/2013
We could not find any service company to install this adapter even through Sears and Samsung. We had to purchase the adapter ourselves from Samsung Parts USA. Bell's is the only company who would come out and install the adapter. We must have tried at least 6 other companies and the our propane service company gave us some names of installers who also would not come here to install the adapter.
Description of Work
Installed propane gas dryer adapter for propane.
Category
appliance repair
Les D.
3.0
01/29/2013
Our built in microwave stopped heating. It appeared to run but nothing happened. It is about 8 years old. I looked for a service provider on Angie's list and called Kelly's appliance repair. They were friendly on the phone, told me the cost to come out to evaluate the problem and set up a time. They showed up on time, talked to me on the phone (I was at work but my son was home) and told me the repair would be $240. They said a capacitor was out and that it was a 40 dollar part. When I got home the unit was working again and they left an invoice. After a couple of days I started thinking that the labor charge was basically $200 and my son told me the service took less than 30 minutes total including the call to me, replacing the part and writing up the invoice. I called to ask about the charges as that seemed excessive. I got two calls back, one at 8 the next morning. I was on my way to work and couldn't talk long, but the brief exchange on the phone made me feel I was not going to get much help, so I waited to call back until the next day. This time, even though I talked to the same woman initially I got a call back from someone from "Griff's" appliance repair asking when and where the job was because he didn't remember doing it. This didn't sound like the same man either, though he had the same first name, so I ended up wondering if one number was dispatching for multiple service providers or if it was the same provider going by different names in different communites or what. At this point I decided to let it go and am just happy that the microwave was fixed.
Description of Work
Did the repair but very expensive
Category
appliance repair

Service Provider Response

Dear (deleted member name), Glad that you were happy with our service and that we were able to repair your microwave quickly and professionally. As for the labor price. This is a a large built in double oven, requiring two men to remove and reinstall. As you stated you were not home. The two of us spent over an hour removing, repairing and reinstalling your oven. Checking the National Appliance Flat rate labor guide for this job is much more than the $200 we charged you in labor. I also called you before the repair and gave you the price of the job. I am not sure why another appliance company called you, but that was probably miss dialing on your part.
leslie T.
5.0
08/24/2012
Overall- my dryer works and my ice maker is about to, so I'd say overall it went well.
Description of Work
Tech was punctual and fixed my Whirlpool Duet dryer quickly. Although what actually fixed it is unknown- loose wire? Diagnostics says a control panel is needed, (expensive) but it is working so we are waiting to see if it fails again. My bill for the diagnostic service was $109. Not sure if that's reasonable or not. I gave the rating of A because my dryer didn't work and now it does, even though we aren't sure what fixed it. I had a second appliance that had a problem- my ice maker in my Kenmore Elite side by side. He diagnosed this quickly and showed me the broker plastic part. Ordered it and will be back out to fix. I'd recommend them and I'd use them again.
Category
appliance repair
Susan R.
5.0
07/07/2012
I have a very unusual washing machine and they are the only people I have found that can work on it and they do great! They are very accessible and come out very quickly when I call. Their price seems very fair to me.
Description of Work
Washing machine repair
Category
appliance repair

Service Provider Response

Member, Thank you for the great review. We appreciate your feedback and want to thank you for being such a loyal customer.
Doug M.
5.0
06/02/2012
They were very knowledgeable and quick. They got in, got out, and got it done. Everything went smooth and efficient.
Description of Work
Bell's did a routine recall fix on my dishwasher.
Category
appliance repair
Pierre C.
5.0
11/23/2011
They did a good job but were a little pricey. They were pretty efficient. They were on time. They even had a guy drive a part by instead of having to leave there. He said he was trying to cut as much cost as he possibly could and he did as far as I could tell. It seems like the smaller the part is the more expensive. He charged me the exact amount and not a cent more. My refrigerator is working fine. He was very informative. He did the job and was out of here in half an hour.
Description of Work
Bell's Appliance LLC fixed my refrigerator last month.
Category
appliance repair
Susan R.
5.0
11/10/2010
Good. Reliable, clear description, helpful. The machine was squeeking and the noise was getting louder. After conferring with the company, Mark told me what they had determined was causing the problem (water leaking into a major part). See above for description of repair process.
Description of Work
Fixed my LG washer/dryer combination machine. It was out of the warrantee, so LG wouldn't fix it. Mark gave me an estimate and a description of the problem. I contacted LG and they wouldn't cover it, so I called Mark back. He came when he said he would, did a very good job replacing the tub and cleaned up beautifully after. The machine works better than it did when it was new. He also discovered a pin hole leak in a hose while he was working and has ordered it. I had see a little water, but no one could tell where it was coming from.
Category
appliance repair

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    Angi Certified

    2022 Super Service Award

    Offers Coupon

    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    No
    Eco-Friendly Accreditations
    No
    Payment Options
    Check, Visa, MasterCard, American Express, Discover
    Senior Discount
    No
    Warranties
    Yes

    Services Offered

    Appliance Repair- Dishwashers, Refrigerators, Ovens, Stoves Washers, Dryers, Garbage Disposals & Appliance Sales.

    Services Not Offered

    Small Appliances- Blenders, Electric Razors, & Food Processors.

    Frequently Asked Questions & Answers about Kelly's Appliance Center

    How is Kelly's Appliance Center overall rated?

    Kelly's Appliance Center is currently rated 4.8 overall out of 5.

    What days are Kelly's Appliance Center open?

    Kelly's Appliance Center is open:

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    What payment options does Kelly's Appliance Center provide

    Kelly's Appliance Center accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover

    Does Kelly's Appliance Center offer free estimates?

    No, Kelly's Appliance Center does not offer free project estimates.

    Does Kelly's Appliance Center offer eco-friendly accreditations?

    No, Kelly's Appliance Center does not offer eco-friendly accreditations.

    Does Kelly's Appliance Center offer a senior discount?

    No, Kelly's Appliance Center does not offer a senior discount.

    Are warranties offered by Kelly's Appliance Center?

    Yes, Kelly's Appliance Center offers warranties.

    What services does Kelly's Appliance Center offer?

    Kelly's Appliance Center offers the following services: Appliance Repair- Dishwashers, Refrigerators, Ovens, Stoves Washers, Dryers, Garbage Disposals & Appliance Sales.

    Are there any services Kelly's Appliance Center does not offer?

    Small Appliances- Blenders, Electric Razors, & Food Processors.