I agree that Linda is for the most part polite and courteous and helpful with the measuring, and estimating phase. A contract was signed for a wood window shutter and estimate agreed to. However I crossed out the arbitration agreement (as this precludes any involvement of the Contractors State License Board). She was cooperative at the time. I wasn't happy either about asking for a 50% deposit which is illegal according the the CSLB, but I didn't say anything. I also didn't like the extremently weak warranty if any for installation or materials on the contract and the language that they can cancel the contract at any time for any reason. Now I know why this is in there. Linda told me a couple of days later over the phone that because I crossed out the arbitration agreement her company decided they wanted nothing to do with me and she was returning my deposit. I found this to be rude, unprofessional, prejudiced, and paranoid. Whatever happened to the (informed) customer is always right? Apparently I am the only person out there that reads the fine print of contracts and challenges it. This makes me out to be the bad guy which I am not.