THE WINDOW GUYS

If ever a company deserved a bad rating, this is the one. The Window Guys installed three slider patio doors at our house. The resulting smell of organic vapors inside the house was immediate, overwhelming and impossible to stop. We called the company and begged them to tell us what they used for sealant. It took a week for them to respond. The official documents they eventually sent stated the sealant is designed for “Exterior use only” and contains “chemicals that are known to the State of California to cause cancer.” It also stated “Do not use inside occupied dwellings” We contacted the manufacturer of the sealant. They told us it may never dry and should not have been used under a patio door track because that is an interior use. They said the sealant contains chemicals that should not be breathed and should be removed. After 30 days, we had the sealant removed. The removal and replacement with the proper sealant cost us over $10,000. But, that’s not all. One of the slider doors the Window Guys installed did not lock properly and had to be lifted onto the latch. This was impossible for my wife as it was too heavy. Also, the stucco work around the sliders was done with a 4-inch putty knife not a stucco trowel and did not match the existing stucco. What’s worse, when the slider patio doors were being removed, the new contractor pointed out that screws were non-existent on one side of the slider frame that didn’t latch. It’s only fair to say, we took the Window Guys to small claims court and lost. The official documents from the manufacturer were not enough evidence for the judge. The owner presented himself as an expert who “follows industry standards.” But, the judge could not verify that claim in the courtroom. So I checked later. Milgard, the window manufacturer stated there are no industry standards for sealant and contractors should follow sealant manufacturer guidelines. The American Architectural Manufacturers Association says exactly the same thing, “Use sealant recommended and approved by the sealant/flashing manufacturer.” It should be noted that this sealant was designed and patented by chemical engineers with PhD degrees in chemistry. They are the true experts. You don’t have to believe me. You can go to Home Depot and buy this sealant and smell it for yourself. It’s called OSI Quad. You’ll notice the tube is clearly marked “Exterior use only.” Incidentally, I polled the top 10 window replacement companies listed on Google. None of them use OSI Quad as a sealant for patio slider doors. If I could give The Window Guys the rating that they actually earned, it would be a negative 5 stars. My mistake was hiring them in the first place. That mistake cost us $10,000.

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The owner of the company came out to measure. Everyone I worked with was great. I'd definitely recommend their services.

I expected them to arrive between 8:30 - 9 am, they actually arrived a tad after 10 am. Because I was not in any hurry, this was not an issue for me. The guys were professional as they went about their work. The entire project was complete in about 4 hours. When I came to inspect the project, I was pleased with the work that they preformed. When I decide to replace the windows in my home, I will be sure to give them a call.

Very poor communication from the company. It took many calls and eventually I had to go to their show room after 3 weeks to get my appointment. On the day of install, my appointment was for 8:30 am. At 9:20 I called and was told they were loading the truck. At 10:30 the installer arrived. I was the first appointment of the day and my home is about 3-4 miles from the show room/warehouse. The aluminum door handle was severely scratched from what looked like a grinder that was used to trim the window. I called the next day when I saw it. The Window Guys put in a service call to Milgard and 4 weeks later the manufacturer came out to fix the install work. I believe the installer should have taken care of that and a lot sooner. Also the patio door has very sharp edges where evidently it had to be trimmed to fit. I will now have to have someone grind it down and somehow paint it to match the finish so I don't cut my hands up when I wash the window. Highly disapointed. Lack of communication, poor finish work and they do not back their work.

I stopped by The Window Guys showroom in Corona on July 15 to look at replacing two patio doors. They schedule measurements for the next day. I placed an order for two patio doors on July 16. They said they would call within two weeks to schedule a date to install. They called in less than two week with a date to install on July 25. They were so efficient and right on with their scheduling, even calling the day before to confirm. The installation went very smoothly. It was evident the installers were very experienced. Everything went according to the plan that was outlined. Both doors were installed in one day.