Description of Work: This was a simple stress free process. I'm thoroughly satisfied with the whole process!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kirby L.
07/2013
2.0
pool cleaners
+ -1 more
Service was okay at best. They hire young college kids who are not really invested in the work. They never vacuumed the pool, and almost never brushed it out. When they replaced the DE filter materials, it back washed into the pool, staining the plaster. They did not clean up the mess near the pool pump until I complained twice, and they did a poor job of it. When the pool heater igniter failed, they replaced it to the tune of $115.00. It works now, but it seemed pretty expensive for what it was, and he charged a healthy service fee on top of that. I mentioned my concerns many times, but most of the time the boss was going out of town and would get back to me later. After 6 months, I decided to get a new pool service. If you use The Pool Guy, all I can say is "good luck".
Description of Work: Basic service, along with repair of pool heater. They also serviced DE filter one time.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$85
Michele B.
10/2011
5.0
pool cleaners
+ -1 more
Did a great job diagnosing a larger problem and even a quick fix for a small switch issue. Gave an estimate of the required work on-site and didn't charge a trip fee. Really nice guy too!
Description of Work: Diagnose Spa problems
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
08/2005
5.0
pool cleaners
+ -1 more
I'VE USED HIM FOR THE LAST TWO AND A HALF OR THREE YEARS. HE IS GREAT. HE IS VERY FRIENDLY AND VERY KNOWLEDGEABLE. HE'S BEEN ABLE TO FIND A COUPLE OF THINGS THAT HAVE BEEN GOING WRONG AND HE FIXED THEM BEFORE THEY BECAME A MAJOR PROBLEM.
Description of Work: WE PAY PER MONTH AND THEY DO SPA SERVICE WEEKLY. THEY DO CLEANING AND MAINTENANCE.
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Service Categories
Pool and Spa Service
FAQ
The Pool Guy is currently rated 4.3 overall out of 5.
No, The Pool Guy does not offer free project estimates.
No, The Pool Guy does not offer eco-friendly accreditations.
No, The Pool Guy does not offer a senior discount.
No, The Pool Guy does not offer emergency services.
No, The Pool Guy does not offer warranties.
The Pool Guy offers the following services: Swimming Pool Repair Service, pool pumps, Pool Filters, Pool Heaters, pool Motors