R & K AIR CONDITIONING/ARS OF CORONA

THEY DID NOT RETURN MY CALL. THE QUALITY OF WORK MUST HAVE BEEN GOOD BECAUSE NOTHING HAS BROKEN YET. THE PEOPLE WHO DID THE WORK WERE FINE.

I WAS NOT HAPPY WITH ARS AT ALL. FIRST OF ALL, THEY DID NOT BOTHER TO SHOW UP AFTER I HAD TAKEN A DAY OFF OF WORK. THEY CALLED AND SAID THEY WOULD COME ANOTHER DAY. I FIND THAT VERY UNPROFESSIONAL. WHEN THEY CAME OUT, THEY WERE 5 HOURS LATE. I HATE WASTING MY DAY WAITING FOR SERVICE PEOPLE AN THEY WERE NOT MAKING ANY POINTS WITH ME AFTER NOT SHOWING UP THE DAY BEFORE. WHEN THEY FINALLY SHOWED UP, THEY TOLD ME IT WAS OUR FAULT THE HEATER WAS COMPLETELY UNUSABLE DUE TO A LEAK IN THE ROOF. NOT TRUE. I CALLED THE HOME WARRANTY PEOPLE UP AND TOLD THEM I NEVER WANT ARS CALLED OUT TO MY HOUSE EVER AGAIN.

THEY WERE ABLE TO COME OUT THE FOLLOWING DAY OF MY CALL AND DIAGNOSED AND FIXED THE PROBLEM. THE TECHNICIAN WAS FRANK AND TOLD ME THE WORSE CASE (GETTING A NEW EXPENSIVE UNIT) AND ALSO THE OTHER OPTION OF A 'QUICK FIX' DEPENDING ON WHAT HE FOUND AFTER TESTING THE UNIT. IT TURNED OUT TO BE JUST A LEAK. I AM HAPPY HE WAS HONEST AND DIDN'T TREAT ME LIKE A FEMALE AND TRY TO SELL ME A NEW UNIT THAT I DIDN'T NEED.