Impact Appliance Repair

Horrible customer service. This company who is authorized repair for whirlpool and hkenmore left my elderly parents without a frig for almost 3 months. Coming out to repair a frig that was only 2 years old they claimed the frig needed parts that they ordered which arrived but the repairman had been out several times doing no work claiming he needed to return at a later date then we never heard back from them after numerous attempts to reschedule the repairs we finally gave up and purchased a new frig. The old frig is gone but we still have the parts brand new they ordered to fix the frig then never came back to do the work and when we contacted them they told us not to make such a ruckus about the repairs not being done or we would be black alled by the company. That's customer service? After all the bad business finally a light at the end of the tunnel they called and said they would issue us a refund for what we spent on the new frig. But then again we haven't heard back from them since. Why even offer something you had no intention of doing. My parents are both in their 80's and definitely don't deserve this kind of treatment. I would not recommend this company to anyone they are horrible.

His service was superb! He also fixed my microwave without any extra charge. He is very much on time and professional.

Tony came out from Impact Appliance Service, to replace the "Bellows Seal" on our Maytag washer, and while He was here,

I told him about the problem with the JA fridge. He says, "It is a partial clog in the cooling system". "I will order a dryer for the system, and come clean out the system and replace the dryer."  That fixed it  Yeahhhhhhh!!!!

I was amazed at how fast he diagnosed the problem. I'm an Electronic Engineer and I have the service manual for the fridge , so I had been studying that manual and trying to figure out the problem. The JA fridge also has built in Diagnostics, but none of the diagnostic tests could help me determine where the problem is~~~I spent weeks trying to figure in out and Tony (Impact Service) figures it out almost immediately (SHEEESHHH). I guess that is due to all the experience he has!

The price they charged me was amazing for having to get into the sealed system, He even showed me the "Culprit", a little copper looking "thingie"~~~~about the size of 2 pin heads put together.

 I said, "You didn't charge enough (You have to "Keep the Boss Happy)"~~~~but He would not charge a penny more!!!!

Gary L Johnson