A PLUS HEATING & AIR CONDITIONING

Very good.

A Plus pricing was very competitive.  I appreciated that they didn't charge me extra for some of the duct-work that needed to be re-insulated.  They were on time each day, and kept me informed about what they were doing.  They also addressed my concerns with locating the larger AC units in my backyard.  

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A Plus technicians came out on Monday, removed old systems. Tuesday they installed one system and replaced ducting. Wednesday they installed 2nd system and finished fine tuning system. Old systems never really cooled the house and took forever to heat the house.

We had a 95 degree day and the system dropped the temperature in the house from 85 degrees to 72 degrees in about 15 minutes.

Promptly arrived after getting confused with a different appointment the previous week. The routine maintenance was thorough and as expected.

This company was referred to me by Home Depot. I was shopping in the Glendale Home Depot when a Home Depot employee came up to me and asked me if i was interested in getting a new furnace or air conditioner. When I expressed interest, he took my name and number and I was contacted by Seth Breitbart at A Plus. I signed a contract with Home Depot and A Plus.

HOWEVER, the salesman, Seth , made misleading statements to us when selling the system. He told us that we were eligible for a $500 Federal tax credit for 2011 and for the Glendale Water and Power rebate for $500, since we were buying a 16 SEER air conditioning unit. I took contemporaneous notes about the different units we discussed when Seth came over to our house, so I know which units were eligible according to Seth. After A Plus did the work, I asked the company for the paper work I need to file for the tax credit and the rebate. For the tax credit, I needed a certificate from the manufacturer, and for the Glendale Water and Power rebate, i need the and quot;ARI numberand quot; for the unit. The office people were clueless about the 2011 tax credit, all they knew about was the 2010 credit that had expired. It was true that the 2010 credit had expired, but there was also a 2011 credit for a limited amount. They had no clue.I called Seth 4 times over a 2 week period and after one initial conversation where he first told me to go to the IRS website, then told me he would back to me, he never called me back. I finally had to call the office again. They had my cell number, but left me a message on my home voicemail saying that the unit we bought was uneligible.Seth never called me. The company is stonewalling me about the misrepresentations he made about the tax credit and rebate.

I ended up paying $1000 more than I expected based on the misrepresentations that the salesperson made about the availability of the Federal tax credit and Glendale rebate.

I am thrilled with my new central air conditioning as I am finally cool in the summer. I can tell you it works great. I have even been recommending the company to my friends. I am looking forward to using my furnace for the first time this winter. I am sure it will work well. I also wanted to say that when you call the office the girls in there are so nice to you.

I enjoy my new systems and don't regret doing it. I do have major issues with the company and the employees. The major selling point when the sales representative came to my house was that I would receive a rebate of $1,000 from the gas and electric companies as a part of a energy program. I never received anything and the representative would not help me deal with the utility companies. I was told my central air did not qualify under the program when the salesman said it did. They would not let me submit the papers for the furnace rebate when I wanted to so I missed the deadline because they kept telling me I had to wait on the installation then wait on the inspection and wait and wait. I would have liked to have gotten those rebate checks to offset the costs of the equipment.

This company was very professional. I would use them again. They cleaned up after themselves and really provided me with wonderful service. They even offered to take my old system away for me, which I thought was really nice. They even upgraded my system for me at no additional charge. I give them A's for all of their services. I give them a B for price because their estimate was in the middle range of all of the estimates I had received for this particular job. I would encourage others to use them because they do not leave a mess in your home and do very thorough work.

THE WERE GREAT. THEY CAME WHEN THEY SAID THEY WOULD COME AND THEY DID IT IN A TIMELY FASHION. THEY WORKED AROUND MY SCHEDULE AND THEY DID A GOOD JOB SETTING UP THE WHOLE SYSTEM.