Approved ProAbout us
We are a small family owned business and our reputation is built one satisfied customer at a time. In a time where finding honest and well trained experts in the plumbing industry is difficult, we pride ourselves in serving you better. We know you have choices and will make every effort to demonstrate that we are the best option for your water heater, tankless water heater, and high efficiency water heater needs. We offer competitive pricing, the best products, and most important great customer service. We also want to do work for your friends and family, so the best endorsement for us is a job well done and a happy customer. We do standard water heater repairs and replacement but also bigger projects like relocation jobs and tankless water heater installations to name a few. Our technicians are highly experienced and have installed thousands of water heaters. Call or text us at 925-817-8342 for a free estimate. We serve residential or commercial customers, including apartments and condos.
Business highlights
Se habla espanol
Family owned & operated
Emergency services offered
LGBTQ+ Friendly
19 years of experience
Services we offer
We provide water heater replacement and repair services for residential and commercial customers. Our services are for standard water heaters, tankless water heaters and high efficiency water heaters. Call us for a free estimate today. Our general plumbing services, such as faucets and garbage disposals are based on schedule availability.
Services we don't offer
We do not perform HVAC, sewer or drain cleaning services.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
yes
Accepted Payment Methods
- PayPal
- American Express
- Visa
- Discover
- MasterCard
Our recent projects
- 24
Assorted photos uploaded by Water Heaters Masters
Reviews
4.9105 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 3% | ||
| 1% | ||
| 1% | ||
| 1% |
Filter reviews by service
Showing 1-25 of 105 reviews
Bill Y.
Dec 2024
Water Heater Service
Quite excellent with relatively affordable compare to other provider ( although still expensive ). I would recommend. Excellent service.
Kasandra G.
Sep 2022
Water Heater Service, Plumbing
It went great. Called at 8am and they were at my house by 10:15 am quoted then immediately started the install. They have their own stock of tanks so they bring one with them when they come out.
Sharon A.
Oct 2020
Water Heater Service, Plumbing
I found Alex to be very professional. I think he deserves the A rating he has on Angie's List, and I would recommend him.
Brian W.
Sep 2020
Water Heater Service, Appliance Repair
The work was good. They could have mentioned a senior discount. but they chose not to
George D.
Aug 2020
Water Heater Service, Appliance Repair
Couldn't be better.
Steve A.
Oct 2019
Water Heater Service
It was a tough removal due to age of the old heater. The plumber kept at it and finally with a Herculean effort, lifted the old heater off it's pedastle despite the fact that it still has about 1/3 full. I was amazed. Great job!
Simon W.
Apr 2019
Water Heater Service
Water Heater Masters were top-notch! I called on a Saturday afternoon - they were available 9am Sunday morning to come and inspect and quote. They only had one guy working that day, but scheduled me for Monday morning between 8 and 9. At 8:15am I got a call with an ETA of 8:45, which was a really nice touch! Despite telling me it would take an entire day to install, they were done by 1pm. They also found some creative ways to do the install to avoid drilling through my stucco (for the exhaust vent and for the condensate run-off). Very professional and clean-looking install. These guys may not always be the cheapest around, and they recommended a top-of-the-line heater (which is what I really wanted anyway), but I'd much rather pay a little extra for that level of service and support. Thank you!
Response from Water Heaters Masters
"Tankless installation, Thank you [Member Name Removed], It was a pleasure working with you."
SHELBY C.
Mar 2019
Water Heater Service
I was never contacted by Water Heater Masters; Angie's List reached out to find out how the project was going, and I let them know I was never contacted by Water Heater Masters. As of this time (almost 2 weeks), I've still never heard from them.
David C.
Sep 2018
Water Heater Service
I have what turned out to be a 30 year old water heater replaced by this great company and they did it the same day of the quote. The installer had the water heater I wanted on the truck and did an excellent job of putting in the new unit, cleaning up and even replacing copper flex tubing and installing a new overflow pipe out of copper as well, no additional cost. This company specializes in water heaters and couldn't do any additional work on supply lines and they clearly state that on their website. I didn't need that type of additional work.
Stephen M.
Aug 2018
Water Heater Service
Water Heater Masters came the same day that I first contacted them and replaced my heater that day as well.
Response from Water Heaters Masters
"Thank you [Member Name Removed] for your feedback and business. The job total was actually $1250 with all discounts applied."
Marian G.
Apr 2018
Water Heater Service
Installers were professional and went out of their way to complete work in one day so we had hot water and I didn’t have to take any additional time off work. Tˇhe replacement was approximately 60 days ago and the water heater is working Great
Jean L.
Feb 2018
Water Heater Service
This was the first time I had used Angie's list to find a contractor. I was nervous not knowing whether I would get good service. I cannot say enough about Water Heater Masters. They were so professional and did an excellent job. They showed up on time, explained my options but didn't try to influence my decision. The workman was very neat, taking care to clean up some water spillage after draining my old water tank. I cannot say enough about how impressed I was at the service I got. And the price was very reasonable. A local contractor I called had quoted me twice the price for a new water heater installation. I have no hesitation in recommending this company.
Richard K.
Jan 2018
Water Heater Service
Explained what was needed over the phone and how they would do it. Said why they choose something that is a little more expensive than the cheapest choice. Set up a time, and the person actually arrived early. Was done within time expected and was done well. Installer was happy to explain each thing that he was doing and he was very careful not to make a mess in my garage or yard.
MAURICE & ARLENE M.
Nov 2017
Water Heater Service
Very Well. No problems. They were prompt and competent
Dave I.
Oct 2017
Water Heater Service
everything went smoothly
Jan M.
Aug 2017
Water Heater Service
Great. Responded right away. Prices are reasonable. Their product is made in USA and has 6 year warranty, which is better than some.
Lawrence L.
Jul 2017
Water Heater Service
Very well.
Alexey P.
Jul 2017
Water Heater Service
This company called me back even though I didn't leave any voicemail, and were at my home 1 hour later for a free estimate, but ready to do the job. Since the price was below what others estimated over the phone, I just had it replaced right away.
Bill M.
Jul 2017
Water Heater Service
They responded right away. I got an appointment quickly. They were knowledgeable about water heaters. Answered all my questions. They carried the brand (Bradford White) and size (50 gallon) I wanted on their truck. Their pricing was a lot less than others were charging. They installed the water heater in a couple of hours. They demonstrated pride in their work. Strapped it well to prevent it from moving in an earthquake. They were friendly and respectful. I could not ask for a better experience.
Tyler G.
Jun 2017
Water Heater Service, Plumbing
Overall the work I was left with was very good. The first guys to come out ran the new piping across the middle of the access hole to my crawl space, and the water heater exhaust was hooked up a bit sloppily, but all was made right. I made a call to Alex, who was very professional, and he had a new guy out to my place within a few days to fix the issues. The new piping runs straight, and not across my crawl space access, and the heater exhaust looks much cleaner. It's always nice to get it done right the first time, but knowing that they are determined to do it right, even if they have to come back, is invaluable.
J W.
Apr 2017
Water Heater Service
Great. Initially I said I would pull the permit, but I got ill. I called and they submitted the permit right away. On the first inspection, the city indicated we needed and expansion tank for our neighborhood. Water Heaters masters came out quickly a installed the tank for a great price. Good value, great service.
David C.
Apr 2017
Water Heater Service
I had what turned out to be a 30 year old water heater replaced by this great company and they did it the same day of the quote. The installer had the water heater I wanted on the truck and did an excellent job of putting in the new unit, cleaning up and even replacing copper flex tubing and installing a new overflow pipe out of copper as well, no additional cost. I would definitely recommend them for a water heater replacement.
Rochelle M.
Apr 2017
Water Heater Service
Water Heater Masters were very knowledgeable, fair in pricing and easy to wrk with.
Mark C.
Jan 2017
Water Heater Service
First, I contacted Water Heaters Masters by email on a Sunday night. There was no water emergency and I was not expecting a reply until Monday. To my surprise, Matthew responded within about 20 minutes and informed me that Alex would call me Monday morning. It was a very polite and upbeat email and left me with a positive feeling about the company. Alex called the next morning, with the same, friendly and upbeat demeanor. We had an un-rushed conversation about our situation and talked about options. Alex answered all of my questions completely and patiently. We scheduled a water heater replacement for the next day. The technician, Bobby, arrived ahead of the 2 hour window and also greeted me with that same friendly, polite and upbeat attitude. He surveyed the situation and we decided on a course of action. He then deftly completed the job nicely and we're back up and running. The price was very fair. I would have no trouble recommending this company to anyone.
Lita T.
Jan 2017
Water Heater Service
Great. It was my second time w water heater problem. Same tech, Jorge from first visit came over. He was very prompt, actually called to see if he could come by earlier. I was away on another appointment, and was about 10 minutes late. Jorge was very cordial and patiently waited. I appreciated his professionalism and advice on next step with my water heater issue. When calling to make appointment, I was very happy with the initial customer service. Though I'm not looking forward to having more problems with my water heater, I know I will always call Water Heater Masters. They are great. Thank you Jorge!
Licensing
Bonded
Insured
Licensed*
Trade License Number
888593
Trade License Authority
cslb
Trade License Expiration
12/31/2022
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Water Heaters Masters is currently rated 4.9 overall out of 5.
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 7:00 AM - 5:00 PM
Sunday: 7:00 AM - 5:00 PM
Water Heaters Masters accepts the following forms of payment: PayPal, American Express, Visa, Discover, MasterCard
Yes, Water Heaters Masters offers free project estimates.
Yes, Water Heaters Masters offers eco-friendly accreditations.
No, Water Heaters Masters does not offer a senior discount.
Yes, Water Heaters Masters offers emergency services.
Yes, Water Heaters Masters offers warranties.
Water Heaters Masters offers the following services: We provide water heater replacement and repair services for residential and commercial customers. Our services are for standard water heaters, tankless water heaters and high efficiency water heaters. Call us for a free estimate today.
Our general plumbing services, such as faucets and garbage disposals are based on schedule availability.
We do not perform HVAC, sewer or drain cleaning services.
Contact Information
2330 Bates Ave Suite D5, Concord, CA 94520
Service Hours
| Sunday: | 7:00 AM - 5:00 PM |
| Monday: | 7:00 AM - 7:00 PM |
| Tuesday: | 7:00 AM - 7:00 PM |
| Wednesday: | 7:00 AM - 7:00 PM |
| Thursday: | 7:00 AM - 7:00 PM |
| Friday: | 7:00 AM - 7:00 PM |
| Saturday: | 7:00 AM - 5:00 PM |
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