Haddon Heating & Cooling

Avoid at all costs. Company sent technician out to repair air conditioning unit. The technician did it improperly causing a water leak. Haddon has refused to return phone calls or emails to discuss a resolution. They asked for a quote for the repair and haven't responded since. AVOID!!

I purchase my entire system with this company via Home Depot. Had a few issue starting right after I signed the contract. However, unit was installed some minor issues like the attic access print and stucco got damaged during the install process. I let it go and hold my silence. However, less than 5 years old the AC fan stops spinning. I reached out to them since it is under Rheem warranty and of course they are booked. OK waited a few week to today and no show because tech is sick. Still understandable however now I asked more questions about cost and timing. (During the waiting period I started reaching and wish I knew before I buy a Rheem unit, or most new unit no longer have a separate capacitor for the fan). The motor unit "build-in capacitor has failed". It is a $450 parts. Haddon charge $229 for someone to come out "no show" then waited unknown time for the part then unknown cost for the install labor for the part which can end up $500+ with warranty. They told me if I can't I should reach out to other companies for help since there is nothing they can do. I reached to Hometown HVAC and they charge $59 for the inspection and have someone out in a few days. Haddon only want your initial business and want nothing to do with you there after. STAY AWAY and do your research for a company who will take care of you after the sale.

Haddon was horrible. Do NOT use them! It started with details like not having the equipment when they came to install. The installers did shoddy work, left things dirty, and worst of all, let things unsafe. Sharp metal pieces dropped on my child's bed, attic insulation left on the hallway floor when I have a toddler. They finally sent a second team of installers that had to do a lot of rewiring and double checking. It wasn't enough. After being out of town with the system off for a week, we came home to no heat and 34 degree weather. The system STILL hadn't been installed correctly. If I could, I'd have them rip the whole thing out and give me my money back. As it is, I can't even have a different contractor come work on it, as it would void the equipment warranty. Last insult to injury, they said it would look one way installed, but instead they ran a big, ugly bracket on my wall to cover the tubing instead of running them inside the wall. They should have let us know upfront.

What a good experience! Haddon delivered, from the initial representative (Ryan) to the installation crew (Abel and Edwardo) and support from the main office. The replacement of our HVAC system (2 ac units and 2 furnaces plus all the ancillary equipment) was as promised and within the determined budget. Ryan proposed a number of options. He answered all of our questions and provided factual information to help make the best decision based on our needs. Ryan was extremely knowledgeable, very courteous, always available and no high-pressure tactics. Believe me, we researched contractors and equipment for HVAC information over several months. Five representatives came to the house and presented their options. Haddon was heads-up, far the best, for equipment, price and our confidence in doing a quality job. The installation crew was professional, very polite, and took utmost care within our house and backyard. The furnaces were replaced in the attic above the second floor. No trivial task to move heavy equipment in that area. There was not so much as a scratch on any wall or moldings. They answered questions as the project proceeded and did an operational review of the system on completion. I have never seen two guys work so hard. The certification by the independent contractor passed easily. The Concord City inspector commented as to the quality of the job as a great installation. Inspection passed as Haddon guaranteed. I have great confidence in Haddon and would recommend them to anyone looking to replace their HVAC system. Thank you, Haddon!!!

Work went well. New unit operating well - quiet and on time. Service reps courteous and fast.

Excellent. one day to remove asbestos duct work and 2 days to R&R furnace and a/c. Workers always on time and very courteous and professional.

It went very well, yes they were more expensive but the quality and service was worth it.

I would use them again. I'd give them an "A" overall. I'd recommend them to a friend.

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They were excellent.

I think the price was way to high.

They are really good. They are prompt courteous and pay attention to details. Professional workers.

They had to come back a few times to get it working properly.

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We purchased our home last year, went through the struggles of summer and winter with our system not working and too old to repair. Finally had Haddon come out and there salesperson went through a few options of replacement. He looked young but ended up really knowing what he was talking about. We ended up getting a $2,000 rebate back and everything is working great! Really nice to have the air conditioning working for sure! Everyone was very clean and professional, completed the work  very quickly as well!

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