Custom Made Rain Gutters, INC has demonstrated unprofessional business practices despite the testimonials they present in their sales package. I paid them for a service and product. In return, Custom Made Rain Gutters has refused to communicate with me and ultimately dishonored their contract. In January 2007, Custom Made Rain Gutters, INC installed rain gutters around my house according to the design their estimator had drafted. I paid Custom Made in full. A few weeks later, I found that the patio door, which opens outward, made contact with a downspout. I called Custom Made to ask them to move the downspout a few inches away from the door. Custom Made Rain Gutter's contract states that they guarantee workmanship and parts. They said they d charge 100.00 for the necessary move-- this move due to their faulty workmanship! This minor problem became a greater problem when the door knocked the downspout /gutter connection out of alignment. Thomas and Donna Brown, owners, ignored my calls (I assume with the help of caller id). In March 2007, I filed a claim with the Better Business Bureau. Three days later, without notifying me, Custom Made Rain Gutters entered my backyard and performed the shoddiest fix. Instead of patching the hole and moving the downspout a few inches away from the door, Custom Made performed a cut/patch job that deviated from the design of the other downspouts. This made that section look neither new nor professionally crafted. Since Custom Made Rain Gutters had finally decided to attempt a repair, they should have called first. When I called Custom Made Rain Gutters to ask about the unannounced entry and the tacky repair job, Tim, the installer, stated that he d done the job satisfactorily. I filed a second complaint for Custom Made to fix the ugly repair or send a refund to me for the cost of reputable gutter company to rectify the problem. Again this poor excuse for a gutter company displayed its lack of customer care by not responding to the BBB's first two forwards of my second complaint. By the third forward Custom Made Rain Gutters, INC responded with statements unrelated to the fact that they made a mistake, refused to fix it correctly, and refused to talk to me. JB Roofing, fixed the problem in forty five minute, at a cost of eighty dollars so easy. JB simply moved the downspout a few inches away from the door and replaced the shoddy cut-away sections. Custom Made Rain Gutters, INC, remaining true to their lazy and insolent mode of doing business did not appear in small claims court in June of this year. I successfully sued them for the eighty dollars. I can live without the eighty dollars that Custom Made Rain Gutters has yet to send. But I can t live without potentially saving another hard working, busy person from spending money, time and energy on Custom Made Rain Gutters, INC The Company That Just Doesn t Care.