Certified Solar, Heating & Air Conditioning

Technician was on time. Shortly receive call from the technician stating that the gas valve was turned off as was the switch on the controller. He turned both on and unit worked properly. He did not check filters or anything else. No parts needed, no repairs done. The bill was now over 3 times the quoted price of the service call, $218, instead of the $69.00 I asked why and was told that the initial quote was for driving to the location only and did not include any work.

This review is pending a resolution from Certified HVAC. I'll gladly edit it on resolution. Last year, we had a big problem with certain rooms in our house not heating or cooling appropriately, never quite heating or cooling as much as we wanted, with one room never heating or cooling at all. We had Certified come out, and they quoted us what they said would be a "solution" - replacing the ductwork in the house in its entirety, which was quite expensive. On completion, the result was certain rooms overheated - our kitchen scorches, other rooms freeze, thermostats that used to control certain zones no longer do. Furthermore, the new ducts rattle like there are ghosts in them. They came back in to "fix" this to tell us that, in fact, the balancing was off, but refrained from actually changing said balance. They came back again to say that, well, actually it's the furnace, the furnace is too small, which...even if it was, it doesn't explain why the heat is so unbalanced. My wife mostly dealt with them, and they've been nothing but condescending and unreliable. They have since basically gone dead on us, despite a 5-figure bill and, what I'd argue, a totally useless job done. I feel defrauded, and I am so uncertain of their willingness to help that I've retained legal counsel.