Approved ProAbout us
Contact Big Air at (925) 687-7942 for installation of energy-efficient heating and air conditioning equipment. We install most brands including Trane, Rheem and Fujitsu. Call us today for your free in-home estimate.
Services we offer
Heating & AC - maintenance & installation
Services we don't offer
Plumbing, Sewer, Electrical
Amenities
Senior Discount
up to 10% off
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Assorted photos uploaded by Big Air Heating & Air Conditioning Inc
| Number of Stars | Image of Distribution | Number of Ratings |
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| 93% | ||
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| 7% |
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"Glad we should help! Thank you for the nice review."
"Thank you for the nice review. Appreciate it!"
"Thank you for the nice review. Thank you for your business!"
Called the next morning after 7 and was told just the "guys" were there at 7 and the scheduling wasn't done until about 8:15.
I called back at 8:15 and told them I wanted to see if they could come out today as I did not want to go all Labor Day weekend without air conditioning. I was told they could come out between 1 and 2 p.m. I got a call from the tech around 1 p.m. saying he was running about 30 minutes late. Then he called again at 2:30 and said it would be another 20 minutes, he was close by. He finally showed up at 4:10 and said it was our capacitor but that the office was closed and they couldn't get until Tuesday!!! Seems like something they should carry on their trucks and here we are with NO a/c all weekend. I would have called another company if they would have just been up front and told me they couldn't get out here in time. I have had this company install our air conditioner and heater, and have spent thousands with them...this is horrible customer service, especially for existing (not anymore tho) customers.
"Sorry for delayed response. Logging on here for the first time, per the suggestion of an Angie's List rep. In researching this service call, I find that our last scheduled appointment with this customer was on 5/22/12. I do not have record in either the appointment software or our accounting software for a service call on Thursday 8/28/14. However, this customer IS one of our customers. We installed an air conditioner and coil for her in 2006 - with various service calls over the years since then. MY GUESS is, the fact that she does not show up in the system for 8/28/14 tells me, if she called us, that we DID do our very best to accommodate her with a 'rush' service call, fitting her into our day where we could get her in (not actually scheduling a time). We commonly try do this for our existing customers to provide them with faster service. We cannot bump other customers off the schedule, therefore, we tried to fit her in to an already full schedule, as time allowed. Unfortunately, the 'already scheduled calls' must have took longer than expected, preventing us from getting to her sooner (we maintain contact with the customer to let them know our ETA when this happens). It looks like we DID eventually make it to her home towards the end of the day, per Ms. Berro. Capacitors are commonly stocked on our service vans, however it's a popular part and it IS possible we ran out of our supply of capacitors that day. The Big Air office would have been open - we work until the work is done. However, the 'supply houses' close at 5pm and stay closed on holiday weekends. Since Ms. Berro does not show up in our system for 8/28/14, we also did not charge her for this diagnostic call since we couldn't help her. We're sorry we were unable to help Ms. Berro at that time. Sometimes the situation is beyond our control, especially on warm days near a holiday. We always do the best we can and we always try to take care of customers in a prompt manner. Customer service and a happy customer is our top priority."
Licensing
Trade License Number
Trade License Expiration
State Contractor License Requirements
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FAQ
Contact Information
1000 Detroit Ave, Ste W, Concord, CA 94518
Service Hours
| Sunday: | Closed |
| Monday: | 7:30 AM - 4:30 PM |
| Tuesday: | 7:30 AM - 4:30 PM |
| Wednesday: | 7:30 AM - 4:30 PM |
| Thursday: | 7:30 AM - 4:30 PM |
| Friday: | 7:30 AM - 4:30 PM |
| Saturday: | Closed |
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