Terminix - Commerce

We signed a contract with Terminix on 4/10/2024 for the exclusion and pest control services for total amount of $5618.05. The inspector was explaining us how they will do about 70 things on our house to exterminate and protect our house from mice, bats and all kinds of insects. After we signed a contract, the Terminix technician came to our property for 30 min, sprayed chemicals around the house, got on a roof, supposedly installed ridge vent guards and patched cracks on a roof. Then he left and send us a paper that the exclusion work is now complete! I was trying to get them back to finish all the promised work, or cancel the contract, but customer service kept telling me that the local manager will contact me within 24 hours and no one ever contacted me. Then we asked two local pest control companies for the inspection on our house and they both told us that the ridge vent guards are not installed properly, they done about 30% of work on the ridge guards, and only half of the cracks on a roof are patched. And the patches that they did already falling out. When I called the customer service they only told me that they will give my message to the local manager and he will contact me back. Of course, no one ever contacted me back. They refusing to terminate my contract and refund the charges, though they proved that they incapable to do this work. We still have mice, bats, ants and spiders, and lost our money. The customer service is very rude, they simply hang up on me when I asked to transfer me to her manager. The technician that came to our house looked like he was under the influence of some substance, I did not feel safe around him. He, literally, walked through me, not answering my greetings. IT IS A FRADULENT COMPANY! I will report them to attorney general, but unable to get my money back, or time, or get the compensation for the stress I had to go through.

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We have had them for years. I would use them again, we have been using them for years.

Terminix inspected for $1095.00 then told me significant work and replacement was necessary to get the report for VA.An additional $1600 was charged for the "necessary repairs" When the repair crew arrived they were apparently novices and were here for 79 minutes. They did no replacement as called for in the estimate.They never came in the house and did a sloppy job. The inspector came back gave the clearance, he also did not inspect the attic.I called the branch so far 8 times to speak with a manager. Terminix ignores customers. I have contacted home office and if no response I will take them to small claims court. Stay away from Terminix they are using "Unfair business practices' encompassing fraud, misrepresentation, and oppressive or unconscionable acts.

They come about every 4 months or so.

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They come once a year.

We have one inspector we really like. He is very thorough, he will tap on every inch of the wall to make sure.

Brian Delfino did a fantastic job taking care of our complex, he was referred to me by my mother-in-law. He even met with our HOA in person, and went over procedures and answered questions for over an hour. Overall, we got 5 bids, and Termininix was surprisingly able to ball park their prices. I would highly recommend Terminix for any pest control needs, please call Brian directly at (843) 425-8947.

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They come when they say they are going to come.

Inspection overall was good but I felt the upper story process was average at best. I had two inspections and estimates done. The other vendor used a special tool on upper floor fascia board and exposed wood to check for damage. That vendor identified termite damage that Andy's missed. Due to the short schedule to refi my home (and vendor availability) I used Andy's to do the first floor repair and total fumigation quickly knowing that I would get the upper level patch work done after the refi was complete. Secondly, the instructions for the tenting were not clear enough that any closed area, box, container in the house or garage needed to be open. We concentrated more on double bagging food and like items. The tenting morning got crazy because Andy's personnel and I had trouble speaking the same language. The crew chief did all the communication--others didn't appear to speak English. And surprisingly, there were other items to bag that we missed (we didn't think they fit the definition of items to bag) and worst of all, many boxes and containers (under beds, in closets and lots and lots in the garage). All had to be bagged or closed items left open to allow the fumigation agent to escape when the tent was removed and the house opened. Everything worked out in the end, but the garage was a total mess from Andy's team opening all those suitcases and other boxes and crates after we had left the house. There was a lot of straighten-up work we unexpectedly had to do.

We cancelled our August spraying, and rescheduled for 9/19, even talked with the technician. He still came 8/18 anyway. He sprayed around construction people working. That's why we did not want him here in August. This is really maddening.

I just terminated my contract with Terminix because of horrible customer service. They keep calling and saying, "No, we're going to be better this time. I'm the manager, here is my personal number." I don't recommend them at all. We had a contract with them. I had active termites and they said, "Oh we have no appointments." What do you mean by that? Then I had to go outside of them. I did find somebody who came within two days and treated it. Then, three weeks later, I get a call from Terminix saying, "We're ready to schedule you an appointment." Their individual representative to come out and actually do the work are wonderful, wonderful people. The people on the 1-800 number haven't a clue. They did show up on time.

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They come out every 4 months or as needed.

I have had an Antimite service contract for the last three years. They had sprayed around our home (primarily for ants) every other month and we have not had any pest problems. Last weekend, our upstairs kitchen was inundated with ants and I called to request an emergency service. As anticipated, they were not available on weekends so I requested pest control service on Monday morning. I was told that I would be contacted for an appointment at that time. When no one called on Monday, I re-called the company and was told that someone (from the local office) would get ahold of me right away. Well, that never happened. On Tuesday afternoon, I found a new local pest control service that was both responsive and ethical. When I re-called the Antimite contact number, I was forwarded to Terminix and spoke with one of their customer service representatives. She advised me that Terminix had purchased Antimite and that they (Terminix) was now the service provider for all of Antimite contracts. I advised the representative that I had obtained a new service provider and wanted to cancel their service for non-performance. She said that was fine and transferred me to her supervisor who wanted to know how I wished to pay the outstanding bill of $66.00. I informed the supervisor that I had just paid the Antimite bill at the end of the month and that they had not performed any service after that time. She advised me that I had paid Antimite, not Terminix, so I still owed them the money. At that point, I became upset and told them to cancel service and that I was not going to pay twice for service that I didn?t get. She hung up. I fully anticipate that I will start receiving late notices from Terminix, which will be forwarded to the local Better Business Bureau. Warning, for those of you that have Antimite service, Terminix has taken a good company and destroyed their reputation. Do not use Terminix.

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They come every year. They're neat. They're just a nice solid company. I gather there is a lot of hanky-panky with termites and so, I don't think they do that. They prove everything that they say. They show us the evidence. So, I have no complaints. They said we should get rid of the stuff running around in our attic and we absolutely should. We've used them for years. They are terrific at responsiveness. They want to come out yesterday, kind of thing. They say at noon and they come at noon.

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