SPIDER GUY PEST CONTROL

"At the time the member received our services, she signed a form clearly stating that she was signing up for a monthly service. We do not offer one time services during the Spring or Summer months. After having completed the service she canceled her account. Since she only allowed us to complete a "one time service" she was back charged for the one time service rate of 76.00. When she called in she said that she knew she knew she signed the form, but did not read what she was signing. There is a special place on the form specifically designated to inform the customer that they are in fact signing up for a "monthly service. This section requires an initial and is only one sentence long. It is clearly designated and often highlighted. For the record, we offer a monthly service with no annual contracts, but we do request a customer stays on for at least four months, to allow us to achieve the ultimate result. We do not make a customer stay on for four months, we just request it. If a customer cancels anytime after the second month of service, we cancel the account without any extra charges. However, if a customer cancels after the first service, that is considered a "one-time service" which results in a 76.00 charge. While we apologize for any misunderstanding on her part, it is our belief that she owes the balance of 38.00, and we will continue working through the proper channels to collect the fees due. Despite the campaign by her to damage our reputation, we stand by our policy, and encourage everyone to know what they sign. Also, we are one of the very few companies who do not require a yearly contract. If any consumer would like to take a look at our service form, clearly stating that it is a monthly service, please feel free to contact us, we will gladly fax you a copy. (559) 266-3066"