J & S POOL SERVICE
About us
14 EMPLOYEES. NO SUBS. COST IS DETERMINED BY THE JOB. TRAVEL CHARGES APPLY. EXTRA CHARGE FOR AFTER-HOURS SERVICE. LIC # 846013.
Business highlights
45 years of experience
Services we offer
POOL/SPA SERVICE, REPAIR & REMODELING. SALES SPAS/POOL.
Accepted Payment Methods
- CreditCard
Reviews
4.223 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 61% | ||
| 17% | ||
| 9% | ||
| 9% | ||
| 4% |
Showing 1-23 of 23 reviews
Tim K.
Jul 2015
unknown
Friedhelm K.
Apr 2015
unknown
Karen E.
Jan 2015
unknown
Mike O.
Jul 2014
Left the pool in their care while we rented our house out, well the service guy did the worst job. The tenets sent pics. Had to fire them while we were back east and find another comp.
Response from J & S POOL SERVICE
"Unfortunately at the time the pump needed a new motor. They were going to check with their warranty company and we are not sure what happened after that. The pool was looking worse and worse with no motor working. They cancelled service with us."
Darryl C.
Jun 2014
unknown
Robert C.
Feb 2014
.
Sandy L.
Oct 2013
Were ahead of schedule. Kept us updated and were very informative, warm, polite. Didn't take any short cuts, experienced craftsman. Clean and extremely careful. Stayed within their estimate and actually provided advice on other issues and future work we would like done. This is a long time family run business who came highly recommended. They are licensed, bonded and had no past citations or state board disciplines. Our pool looks brand new and we couldn't be happier with the outcome.
Dale L.
Aug 2013
We have had J and S Pool Service for several years. They have, by far, performed the best service received in over 25 years of pool ownership. They deserve the highest rating in your system.
Carol D.
Aug 2013
It went pretty well except that they did not communicate with me if there were small problems with my pool.
Larry C.
Jul 2013
Took 3 months and 10+ telephone calls to get the job finally completed.
STEVEN L.
Apr 2013
They did excellent work. They have good customer service. They are professional and respectful. They do their job. I refered them to the new owners of the house.
David W.
Apr 2013
Service was as described and the technician arrived promptly
Nancy C.
Feb 2013
We've been using J and S Pool Service a long time. They're very responsive. If I call because something's wrong, they're excellent at keeping the pool clean and the chemicals in balance. There have been two or three different people over the many years that we've used them that have come to our home and all of them have been very professional, very nice, friendly and thorough. They're the only pool company we've ever used and we've been in our home for 24 years.
Kathy K.
Feb 2013
Their service is great. They are fine. They are honest, dependable, fair and have a good approach.
Response from J & S POOL SERVICE
"Thank you for the positive comments. We are striving to be "the company" that does what we say we are going to do."
Byron M.
Sep 2011
Not as trustworthy as I would like a company to be.
Response from J & S POOL SERVICE
"To avoid any confusion in services being provided it has been our policy for years to have every maintenance service customer sign and return our service agreement. It explains exactly what services are included in the monthly fee. This is a monthly agreement that has a one month minimum. It is a simple way to make sure the customer gets all the facts."
Darlene T.
Jul 2011
Overall the job was done professionally - the communication was not good. Calls were not returned when they indicated and I had to call several times to obtain a start date.
Response from J & S POOL SERVICE
"Unfortunately we do not always have full control of scheduling when other subcontractors are involved. This gets particularly difficult during the swim season when demand is high. We have however, focused our efforts on opening lines of communication in order to provide superior customer service."
Ralph R.
Mar 2011
Received quote from Jim. Installation was done by Josh and Matt . Very personable and competent young men. A pleasure to do business with.. Jim followed up via email informing me to call should there be any problems, etc. Incredibly fast and "clean" job. Removed old heater and installed new Raypak 206a (Rheem) heater. No problems. Highly recommend.
JACQUELYN V.
Jul 2006
THE WORK DONE TO MY POOL WAS GREAT! THE POOL WAS SPOTLESS AND CLEAN AFTER THEY WERE DONE. THE PRICE WAS VERY REASONABLE AND I WAS VERY PLEASED. I WOULD RECOMMEND THEM TO ANYONE.
Homeowner
Jul 2006
THIS COMPANY IS THE ONLY ONE THAT I HAVE FOUND THAT DEALS WITH SALT WATER POOLS SO I HAVE TO STAY WITH THEM. THEY CAN NEVER GET THE CHEMICALS RIGHT. WHEN THE CHEMICALS ARE WRONG MY DAUGHTER'S ECZEMA BLEEDS. SHE IS WHY I HAVE THE SALT WATER POOL.
Response from J & S POOL SERVICE
"In our experience not all salt water pools will maintain a proper balance on an every other week service plan, especially, in Central Valley summer weather conditions. Our bi-weekly salt pool service ranges from $50 - $65 per month. We specialize in salt water chlorination and offer both bi-weekly and weekly services. Our customers choose the plan which best suits their needs and budget."
Homeowner
Jul 2006
THEY COME EVERY MONTH AND DO CHECK UPS. THEY ARE ALSO ON CALL IF ONE OF OUR METERS ARE OFF. THEY ARE VERY GOOD AT KEEPING EVERYTHING IN WORKING ORDER.
Homeowner
Jul 2006
I DID NOT ENJOY OUR EXPERIENCE WITH THIS COMPANY VERY MUCH. THEY DID NOT SEEM VERY PROFESSIONAL AND THE PRICE THEY CHARGED FOR THE SIZE OF POOL WE GOT WAS NOT VERY GOOD. THE ONLY GOOD THING WAS THE QUALITY DID SEEM FAIRLY GOOD.
Response from J & S POOL SERVICE
"We are not the contractor that built this pool. We were not in the business of building pools at that time. However we were subcontracted by various builders to provide initial pool start up instruction to the home owner."
Homeowner
Jul 2006
I REALLY LIKE HOW THE MEN FROM J and S POOLS ARE ALWAYS ON TIME, AND EVEN IF IM NOT THERE MY POOL IS STILL TAKEN CARE OF. THEY COME AND GO WITHOUT ME EVEN NOTICING SOMETIMES.
Kati A.
Jul 2006
I HAVE BEEN DOING BUSINESS WITH THE SAME POOL COMPANY SINCE I HAVE MOVED INTO MY HOUSE. THE POOL CAME WITH THE HOUSE AND SO DID THE COMPANY JUST DECIDED TO STICK WITH THEM.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
J & S POOL SERVICE is currently rated 4.2 overall out of 5.
J & S POOL SERVICE accepts the following forms of payment: CreditCard
No, J & S POOL SERVICE does not offer free project estimates.
No, J & S POOL SERVICE does not offer eco-friendly accreditations.
No, J & S POOL SERVICE does not offer a senior discount.
No, J & S POOL SERVICE does not offer emergency services.
No, J & S POOL SERVICE does not offer warranties.