Claremont Lock & Key

John arrived in less than the projected 1 hour. I kept adding things until he rekeyed my entire house and made multiple keys for me on site. He answered all of my questions and showed me how to change the combination on my digital lock (I'd lost the directions). He even made extra keys for my gate padlocks. This one hour job turned into a 5 1/2 hour job due to the complexity of my additions and needs. John stayed well past his time off to finish the job and was cheerful and helpful the entire time. My house is now secure.

unknown

unknown

Quick response, polite would definitely use again

They came out same day. The locksmith was responsive, punctual and professional.

unknown

Ginger was very pleasant when making my appointment; the service tech was supposed to be at my house within a 2 hour window but never showed up. At 6:15, AFTER someone was supposed to arrive (and we'd been waiting) I called; the answering service person was very rude and snide and informed me that I needed to understand that I didn't have a set appointment time, and that was why I was given a window (remember I was calling after that time had passed). Because of prior committments, I had to cancel--plus not wanting to wait for a late night call. Ginger called me early the next morning, apologized profusely and offered to have a tech out at my convienence--no charge.
The tech arrived within the hour, took apart my lock and had to run back to the shop for parts. All in all, it took about an hour and it was fixed. I have another lock on a 60 year old slider that they said they needed to research; we'll see how that goes.
And the charge? Nothing. Not even for parts.
The test of a good company is not that they never have problems, but what they do to fix them when they happen. Am I satisfied? Absolutely--I would use them again.

Called Company about 9am.
Were fairly booked, but were able to accommodate me in the afternoon.
The service tech was on time.
In addition to doing the re-key, one knob needed to be replaced to match the other three locks.
The work was done in a very professional manner, and completed in a minimal amount of time.

Wonderful

good

They arrived on time and explained what they would be doing. They gave me a ballpark figure cost. They did the work in a timely manner and I was throughly satisfied with their work and professionalism.

The technician was great it's unfortunate that I can't remember his name. There is a mismatch screw that was used in one of the locking mechanism and because of the extent of the damage to the thread he was not able to use his power tool to take this problematic screw.

He proceeded to unscrew manually and te amount of time he took in saving that locking mechanism is equivalent to time that he would have spent on doing the entire job with no problem.

He did not charge any additional fee for his work and provided me 1 additional key from what is agreed.

I know this review will be very beneficial to the company he works for but we also need to give more credit to the technician they send.

Called up and got great info over the phone and a firm estimate. They were able to come out quickly and the work was done fast. I did have an issue with one lock (it was a little hard to turn) but I called the office and they sent the tech right back out. Great customer service and a great price.

I looked to the list for locksmiths in my area. Called the Company on late Friday afternoon. They offered a time frame of morning or afternoon. They offered a price for the work and we agreed on a morning appointment, and time.They called prior to coming asking if the time was still convenient. It was. They where here shortly after the call. I'm handicapped they were very respectful. Work was done quickly, to my satisfaction, at what I thought was a fair price. This was my first experience using the "list", If all the people on the list are as good as this company, maintaining my home just became a lot easier.

Very well.

The two workers arrived at the designated time on the day that I called. They installed the code locks and explained how to use the codes for locking and unlocking positions. They cleaned up when finished. They were polite and professional. I will use them again and recommend them to others.

IT WAS A GREAT EXPERIENCE ON THE WHOLE. THE LOCKSMITH WAS A REALLY NICE GUY. I COULDN'T HAVE BEEN HAPPIER WITH THE OVERALL EXPERIENCE.