Reliable Home Improvement Inc

In the early winter of 2023 the Reliable Home Improvement came to our house to resolve the issue with the patio roof, and whole fixing the roof they have destroyed the patio - it has slides of the main structure/house that it was attached to creating hazardous conditions for my little kids and the rest of the family if we were to use it. This business claims to have the warranty-resolve any issues within 5 years from the time the job done, but they do not follow their own guarantee guideline. Multiple times we tried to contact them but the owner has never responded or took ownership of the bad job done. We paid them $7k. And after the issues they created with patio we had to pay another $7k to fix it.

Many thanks to the Reliable team! After repainting our home we wanted a new entry door to complete our new look. I had done my research and knew exactly what I wanted. My husband spoke with a couple installers at a recent home show and after each came out we decided to go with Reliable. Tim was knowledgeable, helpful and answered all our questions. Once we the paperwork was complete, Wes came out to take the official measurements and give me a timeline for production and delivery. The smooth process hit a bump when Tim called to tell me due to our doors' unusual size (30' wide 92' h-extremely narrow and tall) the Provia door we'd selected was unavailable. Tim spent that entire day back and forth on the phone with the manufacturer and texting me with updates and options. By the day's end we had a solution- a single door with two sidelights in the same style and glass option we'd wanted. Wes kept us updated on production and I was pleasantly surprised when it was done early. Wes and Mike did an excellent job-they were prompt and very professional with special attention to detail. They take pride in their work and it showed. Thank you Reliable Home Improvement. We are so pleased with our new door and would highly recommend you others.

We have used Reliable for several things in our home. New windows throughout, interior and exterior electrical work, attic access and we just finished doing our entire backyard which included ripping up and repouring all of our concrete surfaces and adding a new firepit! They have been amazing on every project. Tim Azevedo is so helpful and knowledgeable! Patrick, Kelly and the owners, Shawn and Ryan are also such a pleasure to work with! The crews have always been efficient and very precise in the work they do. Everyone at Reliable is very responsive and have always strived to do their best and make us happy. We will use them for all of our house projects!

I have now used reliable multiple times for projects around my house and I will continue to work with them. The original project was for replacement of the retaining walls in my home that were wood and were exploding. Not only did they complete the project on time and to specification. They also were able to roll with a last minute change to the specifications. The other reviews are accurate, their prices may be a little higher than others, but they are worth it. Ryan the owner came out when the project was finished to do the final site walk and make sure that everything was done to the point that we were satisfied. The second project was to pour a hot tub pad and run electricity for the hot tub and they ended up putting an addition on the retaining wall that allows it to smoothly transition into the new hot tub pad. Not only is the work high quality, but it is also visually stunning. I highly recommend them for your home improvement needs. The cost of service is for the original project that was the retaining walls, the ripping out of a rotten deck and widening of my driveway.

I've been having home improvement work done for 30+ years and don't think I've ever had a better over-all experience. Every step of the way was managed by the salesman/project manager in a professional and polite way. The workmanship was excellent and the clean up, especially in the kitchen, was spotless. The pricing was fair, everyone arrived when they said they would, they got the job done, cleaned up, and followed up to make sure we were happy. What more could you ask for? I would highly recommend Reliable and have already had them out to quote a friend's project.

It went flawlessly. From the sales visit to the last shingle, it went perfectly. They kept in touch with me. They came when they said they would. They returned my calls right away. I would hire them again in a heartbeat. They had to remove the existing roof since there was already two layers, so that added to the cost. I was shocked at the price but I hadn't gotten other estimates. I took them at their word that their product was the best and that I was getting a good value. I am satisfied and happy to have a new roof with a great warranty from a company I trust.

We were pleased with their work. They did a couple of things for us. It was pretty expensive. Their prices were very high but they did good work, and they were reliable.

Removal of old concrete, leveling soil, and framing in done in one part of a day.  The cement was poured and smoothed the next day.  Addition is wonderful.

It went great!

As I said above, all the work was quickly and beautifully done.

The work crews were great, they went above and beyond for me. My original review no longer stands. After calling about my crack a second time the owner himself came out. All was resolved and to my satisfaction. I love my new driveway it is beautiful.

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Very professional work done in a timely manner with compete cleanup. Will use this company again.

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The farther I get from this job the more i find that I am unhappy with and the sad part since my last posting I have never been contacted by them to fix the mistakes or solve my complaints.

I am further than ever from ever using them or recommending to anybody.

It went perfectly as scheduled and I was provided with instructions for care.

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It took a long time for them to get the job started. Even after many phone calls. They did a lousy job on the finish work, i.e. filling in nail holes and joints. They left a major mess inside of the lower cupboards and left big gaps between the wall andd counter tops in some places but none in others. We called them to ask for a review but never heard back. They called us to ask for a review and we told them we wanted a rework of the cou ter tops. They never returned a call to schedule. Then they called to ask about the rework and we told them it never happened. They said they would get on it right away. That was the last we heard from them. Definitely not a good company to work with.

The job went great, and in a timely manner. Everyone knew what their job was and how to do it. Shawn and Ryan the owners stopped by often to check on things and always left happy. Kelly and his tear out crew and then the concrete crew were great and did a great professional job. Then the lawn crew came in and installed our beautiful no water grass. Did you hear that, no water, no mowing! Allan and his crew did a great job. Seams? What seams, you can't see them! Then the new fencing went in, Tony was great, he stopped by everyday and checked on things too. He kept things moving as they should. If something was needed, he made a call and got it done. The fence is also wonderful, the entire package couldn't be better, we love it! All the guys love it! We couldn't be happier. Different neighbors have been stopping by watching this job from the first day and still are stopping by saying how wonderful it looks.

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