Reliable Home Improvement Inc

I called and asked someone to come out and do a walk-through, take measurements, and provide a quote for various remodeling and repair projects around my home. I made it clear that I was getting quotes from several companies, and all I was asking for was a quote at this time. I made an appointment for "Julie" to come to my home. Instead of Julie, a man named "Joe" showed up. He came into my back yard through my back gate from the back alley. He didn't knock or anything, but just came in. I explained that next time he needed to go around the condo building to my front door instead of arriving through the back alley. I went ahead and led him around my home to show him the work to be done. He was very chatty and kept getting off topic and talking about his personal life. He even showed me a video of his daughter -- I'm not sure why. The daughter wasn't doing anything, just sitting on a couch. It made me think he was just really bad at staying focused. All the other contractors that came out for a quote took about 30 to 45 minutes for the walk-through. Joe was still in my home after 2 hours. I asked him 3 times to please leave, but he kept ignoring my requests and just kept talking and trying to write up a quote. I asked him to please just email me the quote, but he refused. Joe insisted on sitting there with his calculator and figuring out his quote while I waited. Unfortunately, he couldn't stay focused on the quote and kept stopping to chat about off topic stuff. I told Joe 3 times that I needed him to leave because I had another appointment that was about to arrive. Finally, finally, he said he would go outside and wait in his car until the other contractor left. (Wow.) As soon as the other contractor left (out my front door), I was going to call a friend to come over and help me get rid of Joe, but I turned around and Joe was suddenly there already inside my home. (He came in through the back alley again.) He never knocked or anything. He just came in. He sat down again and continued working on his quote. I looked at it and saw that he had done absolutely nothing on his quote for the 45 minutes he sat in his car outside my home. He had not made any progress AT ALL. Again, he kept stopping work on the quote to chat about off topic stuff. Then he started quizzing me about other contractors who were quoting. He was pushing me to make a decision right then and there on who to hire. He didn't want to leave until I signed a contract with him. The hard sales push was unexpected and insulting. I explained over and over again that, "I will NOT be making a decision today," but he kept pushing and I kept asking him to leave. Finally, finally, after a total of 3 hours, he left (again through the back gate to the alley). This whole experience was really creepy and scary. Reliable, I will not be hiring you. I put a padlock on my back gate. Please do not contact me ever again. No emails. No phone calls. If you show up again, I will call the police.

Many thanks to the Reliable team! After repainting our home we wanted a new entry door to complete our new look. I had done my research and knew exactly what I wanted. My husband spoke with a couple installers at a recent home show and after each came out we decided to go with Reliable. Tim was knowledgeable, helpful and answered all our questions. Once we the paperwork was complete, Wes came out to take the official measurements and give me a timeline for production and delivery. The smooth process hit a bump when Tim called to tell me due to our doors' unusual size (30' wide 92' h-extremely narrow and tall) the Provia door we'd selected was unavailable. Tim spent that entire day back and forth on the phone with the manufacturer and texting me with updates and options. By the day's end we had a solution- a single door with two sidelights in the same style and glass option we'd wanted. Wes kept us updated on production and I was pleasantly surprised when it was done early. Wes and Mike did an excellent job-they were prompt and very professional with special attention to detail. They take pride in their work and it showed. Thank you Reliable Home Improvement. We are so pleased with our new door and would highly recommend you others.

We have used Reliable for several things in our home. New windows throughout, interior and exterior electrical work, attic access and we just finished doing our entire backyard which included ripping up and repouring all of our concrete surfaces and adding a new firepit! They have been amazing on every project. Tim Azevedo is so helpful and knowledgeable! Patrick, Kelly and the owners, Shawn and Ryan are also such a pleasure to work with! The crews have always been efficient and very precise in the work they do. Everyone at Reliable is very responsive and have always strived to do their best and make us happy. We will use them for all of our house projects!

I have now used reliable multiple times for projects around my house and I will continue to work with them. The original project was for replacement of the retaining walls in my home that were wood and were exploding. Not only did they complete the project on time and to specification. They also were able to roll with a last minute change to the specifications. The other reviews are accurate, their prices may be a little higher than others, but they are worth it. Ryan the owner came out when the project was finished to do the final site walk and make sure that everything was done to the point that we were satisfied. The second project was to pour a hot tub pad and run electricity for the hot tub and they ended up putting an addition on the retaining wall that allows it to smoothly transition into the new hot tub pad. Not only is the work high quality, but it is also visually stunning. I highly recommend them for your home improvement needs. The cost of service is for the original project that was the retaining walls, the ripping out of a rotten deck and widening of my driveway.

I've been having home improvement work done for 30+ years and don't think I've ever had a better over-all experience. Every step of the way was managed by the salesman/project manager in a professional and polite way. The workmanship was excellent and the clean up, especially in the kitchen, was spotless. The pricing was fair, everyone arrived when they said they would, they got the job done, cleaned up, and followed up to make sure we were happy. What more could you ask for? I would highly recommend Reliable and have already had them out to quote a friend's project.

It went flawlessly. From the sales visit to the last shingle, it went perfectly. They kept in touch with me. They came when they said they would. They returned my calls right away. I would hire them again in a heartbeat. They had to remove the existing roof since there was already two layers, so that added to the cost. I was shocked at the price but I hadn't gotten other estimates. I took them at their word that their product was the best and that I was getting a good value. I am satisfied and happy to have a new roof with a great warranty from a company I trust.

We were pleased with their work. They did a couple of things for us. It was pretty expensive. Their prices were very high but they did good work, and they were reliable.

Removal of old concrete, leveling soil, and framing in done in one part of a day.  The cement was poured and smoothed the next day.  Addition is wonderful.

It went great!

As I said above, all the work was quickly and beautifully done.

The work crews were great, they went above and beyond for me. My original review no longer stands. After calling about my crack a second time the owner himself came out. All was resolved and to my satisfaction. I love my new driveway it is beautiful.

A salesman, obviously not a painter, came to look at the house. He was what I would describe as obsequious, even smarmy. He evaded my direct questions and after taking measurements around the house, said he would have the office call to schedule an appointment to discuss the work that needed to be done at a time when my husband was home. When asked why he couldn't tell me then and there what would be involved (time frame, what we'd have to do to protect our landscaping, etc.)he said "Well, this is a big job and I'll need to speak to your husband."

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I called on approximately 2/25/16 to set up an appointment for a quote for a wall conversion I wanted done. The lady who answered the phone was nice enough. As she was taking down the details, she suddenly asked me if there was a Mister (my last name).  I was pretty surprised by the question and asked her if it was relevant. She became a bit flustered and said no, but that they like to have the names of everyone who would be at the house when they arrive. That way, they don't call someone, "hey, you". Apparently, this woman had never heard of personal introductions.  I never got the impression that this woman even understood how offensive, on so many levels, this question was. It was like 1957.   I was so flabbergasted that, in 2016, someone would even think to ask such a question, regardless of the intention.  I had spoken to three other contractors, all of whom were gruff, construction-type men, to set up appointments for quotes and not one of them asked me about my marital status or who else would be at the house.

It bugged me enough that I called back and canceled the appointment. There are plenty of quality, well-priced contractors in the Sacramento area. I don't have to do business with a company that feels it needs to know my marital status before sending out someone for a quote. There is *never* a legitimate reason to ask a woman's marital status, or if a man will be at the appointment, in 2016. Get a clue, Reliable Home Improvement. Highly unprofessional.

Very professional work done in a timely manner with compete cleanup. Will use this company again.

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The farther I get from this job the more i find that I am unhappy with and the sad part since my last posting I have never been contacted by them to fix the mistakes or solve my complaints.

I am further than ever from ever using them or recommending to anybody.

It went perfectly as scheduled and I was provided with instructions for care.

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It took a long time for them to get the job started. Even after many phone calls. They did a lousy job on the finish work, i.e. filling in nail holes and joints. They left a major mess inside of the lower cupboards and left big gaps between the wall andd counter tops in some places but none in others. We called them to ask for a review but never heard back. They called us to ask for a review and we told them we wanted a rework of the cou ter tops. They never returned a call to schedule. Then they called to ask about the rework and we told them it never happened. They said they would get on it right away. That was the last we heard from them. Definitely not a good company to work with.