Cool Aquatics Pool Service
About us
Cool Aquatics Pool Service is owner-operated for over 20 years, and the owner has over 25 years of experience in the industry. We provide honest, reliable, professional pool service, with the intent of taking all of the worry and stress out of your pool maintenance. We offer three weekly pool service options and can repair or replace all types of pool equipment. We exist to perform all the necessary maintenance and repairs so that you can enjoy a trouble free pool, any time of the year.
Business highlights
Services we offer
Alkalinity, Calcium, Conditioner. 2) Chemical Plus: All of the above PLUS equipment maintenance, Cool Aquatics provides your choice of three different levels of pool service: 1) Chemical Only: We test and balance the following pool chemistry levels: Chlorine, PH, and periodic filter cleaning or backwashing at no additional charge. 3) Full Service: All of the above services and cleaning the pool from top to bottom. *We can also provide equipment parts and repairs as necessary, pool sweep bag or vacuum canister, which are billed separately., which includes emptying skimmer and pump baskets
Amenities
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 17% |
"I'm so glad we were able to help you. It's never good when your pool equipment dies, especially in the summer, and I'm pleased to have been able to get your pool up and running again so quickly, before the hot weather turned the pool green. Thank you for your business!"
"Thank you, for being such a loyal client! I'm pleased that you find our service to be what we strive for it to be."
"Thank you for the compliment! We will always try to serve you as we would want to be treated!"
"Thank you!"
5-22-15 MY RESPONSE TO JOE HARTIN, OWNER OF COOL AQUATICS POOL SERVICE?S RESPONSE
Joe Hartin did nothing but cause more problems and cost me more money....He said, "In this case when we realized that our
recommendations were not going to be fully approved and that the pool condition would not likely see any further improvement "what he "recommended" I do is get a new filter and That wouldn't have fixed the problem! My pool had " purple haze " maybe he should take more continued education classes or network with his fellow pool industry peers? And he might have been able to diagnose the real issue which was my pool had been over stabilized by the previous service company.
My dealings with him have been horrible and his cockiness and arrogant attitude like he knows it all and no one knows
anything about pools that he doesn?t already know, has no merit... Well, obviously he has a little more to learn since after having my account for several months he couldn't fix my pool problem that had been diagnosed by someone who is actually water chemistry certified and was a member of IPSSA did just by looking at my pool. You may not always get what you expect when you're buying accounts but you should know what you're doing in your profession to rectify the problem for the customer regardless if the previous company screwed up or not.
His comment regarding not having the tools to work on above ground pools was the direct opposite of what he told me during our first meeting. I asked one of his employees why hadn?t the debris in the pool cleaned out and he stated the pool company didn?t have the equipment to do so. When I ask Joe Hartin about this, he blew up and said his employees have no business
discussing anything about what the company has or doesn?t have.
DO you honestly think I would hire a company that came out and per Hartin?s company policy ?was not responsible for fixing pre-existing conditions?? I would have told him that his services were not needed and would have found a company that actually knew how to correctly ?service a pool?. Instead, Hartin said nothing, just took 4 months of pool service money from me and charged me for a piece of equipment (over $370.00) that when he modified it, it became useless and I seriously believe he knew this to be the case all along!
"Unfortunately, in buying your account from your previous pool service provider sight unseen, we were first unaware of the preexisting problems you had with your pool. While it did take a week or two to troubleshoot your pool, we were able to balance your pool chemistry and successfully troubleshoot problems with your pool filtration system. We made the recommendation to install a new pool vacuum suitable for your above ground pool, and replace the pool filter which was in total disrepair. You authorized the new pool vacuum and pool filter in steps, to fit your budget. We delivered the new pool vacuum as step one. When it came time to replace the pool filter, you refused to have us complete the job. Unfortunately, in refusing our complete recommendation, and despite our best efforts, the pool did not improve, and we finally had to make the decision to terminate your service. Afterwards, as you requested, we completely refunded you the initial price paid for the new, operating pool vacuum, which you kept. Unfortunately, with the restrictions you put in place, it did not work out and there was nothing else we could do for you."
"It's been an honor and pleasure serving you all of these years. It is a goal of ours to pay close attention to detail and address all pool issues before they become a larger problem. Thank you!"
Licensing
State Contractor License Requirements
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