Best Appliance Repair Service
About us
When you call Best Appliance Repair Service, you’re dealing with the owners and employees who take pride in every aspect of your service experience. We offer you the professional advantage of factory-trained technicians who arrive in uniform, with knowledge of the problem and a well-stocked van to complete your job. We work smart, for your benefit. For your safety, all employees are background checked and screened for driving records and drugs, earning us a “Gold Seal Certification” through industry leader Plus One Solutions. Sacramento-area customers have relied on us for 20 years. Owners Jennifer and Craig Coulter founded another successful, local appliance repair business, then sold it in 2002 and established Best Appliance Repair Service. Craig (the one with the Kiwi accent!) began his career in New Zealand, and employs the “Kiwi ingenuity” the country is known for.
Business highlights
Services we offer
& Kenmore., DCS, Dacor, Fisher Paykel, G.E., Gaggeneau, Jenn-Air, Kitchen-Aid, Major Appliance Service & Repair - BOSCH, Marvel & U-Line, Perlick, Sub Zero, Thermador, Whirlpool & Maytag, Wolf
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 0% | ||
| 0% | ||
| 3% | ||
| 3% |
"Hello Ms. [Member Name Removed]. I'd like to start off by stating that we hope you were able to get your refrigerator taken care of. We always hate turning away business, but there are certain brands that we just don't work on. I can understand your frustration; it can be a daunting task to find a company to take care of your needs at a reasonable price. I wish we had an alternative to suggest for you when you had called us, however we've found that most companies who work on LG products just don't hold very good standards. The last thing we would want to do is refer you to a company that we didn't think would do a good job for you. We pride ourselves on providing excellent customer service with all of the brands we do work on, whether it be the higher end brands under manufacturer warranty or the every day brands for our cash customers (a list of all brands we service can be found on our website)...and we expect the same quality in the companies we do refer out. For any future repairs, try the manufacturer directly to see who in the area will be able to work on your appliances. That's always the best place to start, as they should have the factory training and know-how to aid in all of your repair needs for that particular unit. If you have any appliance needs for a brand we do work on, we hope you'll reconsider using our services so you can see the quality and care we put into our service. There's a reason we call ourselves Best Appliance. Sincerely, Craig"
Anthony, the workeor, was patient, showed the renter how to do the maintenance, answered all questions, cleaned up and then left.
Well pleased with the experience.
Very pleased with the service. I wish all my service calls went this way.
Craig, from Best Appliance, arrived five minutes early. He quickly determined the icemaker wasn?t getting water, which, he explained, could be caused by a frozen water inlet line (cheap to fix) or a defective water valve (a little more costly). He said he?d thaw the inlet line first, the quickest and cheapest solution. Craig removed the icemaker, exposing the line, and heated it with what looked like a pointy blow dryer. Within minutes, chucks of partially melted ice began dropping from the line.
While Craig was working, he noticed that the print on the control panel of our Bosch dishwasher was becoming difficult to read. He said he could replace the panel for free, if the machine was less than a year old. It was. We were happy!
As he was leaving, he asked us to call if we didn?t have ice cubes within 24 hours. Later that evening, we heard the first cubes drop into the ice basket. The next day, Craig called to check whether the icemaker was working---it was---and he said the control panel had been ordered.
A week later, Craig installed the new control panel.
We appreciated Craig?s ?customer centered? approach. He could have thawed the ice maker AND replaced the water valve, guaranteeing he wouldn?t have to make a return trip. But he chose was best for us, instead of best for his company. Speaking from experience, most technicians wouldn?t have noticed the worn print on the dishwasher, and if they had, may not have been aware that the panel was covered by Bosch?s warranty.
Best Appliance Repair Service understands how to provide excellent service. We highly recommend them.
"Thank you (removed member name) for the great review! It was our pleasure taking care of your needs, and should you ever find yourself in need again, we hope you'll consider us!"
"Thank you for the review! We always love hearing that our customers have had a positive experience, and we do hope that should you require any service again that we're the first on your list! Best Appliance Inc."
"Hi [member name removed] We're sorry to hear that your experience with us was anything but excellent. We take great pride in providing great service to our customers. At the time of your appointment, our owners were out of the country and weren't able to contact you. We take our professionalism and customer service very seriously, which is why we have recently had some turn over in our front office. Because of feedback like this, we are able to make changes to provide our customers with better service in the future. We never know how we're doing without feedback, so I want to thank you for taking the time to write this review. Hopefully the changes we have made will help move us forward in a positive way for all future customers. We do hope that you reconsider using us in the future, and we do thank you for your business. Best Appliance Inc."
Carlos showed up when expected. Promptly disassembled dryer. Found several socks blocking the fan. Cleaned the entire machine and vents. left the place spotless and charged only minimum service and estimate fee.
Based on previous experience with another repairmen I was fearful that repair may exceed cost of the appliance and I may have to buy a new one for about $1000. The horrible grinding noises suggested that several parts may be needed including expensive
direct drive motor. and quot;BESTand quot; adjective is grossly overused in repair industry but in this case it fits the company due to it's honesty, professionalism and low prices.
BEST repair experience of my life.wdWithin an hour someone from Best Appliance Repair Service contacted me. She was pleasant and helpful and said someone would be at our home within four hours. The repairman, Dennis, arrived and immediately got to work on fixing our oven despite a bit of chaos in our house (five kids running around during a play date with friends).
He was professional, efficient, and took time to explain the problem to me (bad connection of wires behind our oven, FIRE HAZARD!) He had everything fixed and ready to go within 30 minutes, and we no longer have to worry about starting a house fire with our oven. THANK YOU, Dennis!
What an amazing experience! I will certainly call them in the future and hope friends will use this company as well. We need more companies like this out there! THANK YOU!!!
Licensing
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FAQ
Contact Information
7925 Old Auburn Rd, Citrus Heights, CA 95610
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