"It’s sad to see this review. The drain pipes coming from your washer are small. 1 1/4”. The newer washers these days expel more water than some of these smaller pipes can accept. On the invoice our plumber quoted you: 1) $425 to temporarily repair the trap to upsize it. 2) $975 to remove Sani-Tee and install a 2” line to accommodate the discharge of water coming out of washer. There is no quote on the invoice for $2,000. We cleared the line, we ran a hose through it and it drained properly while we were there. Again, our apologies for your dissatisfaction. We did all that we could at the time and it was flowing when we left."

"I am actually very surprised by this review. You called us and scheduled an appointment. We came out Friday and provided you with a Free written estimate. We didn’t call you or bother you again. You called us back on Monday wanting to schedule an appointment to have the work done. We came out and performed the work you requested at the price that was quoted. You could’ve had the work done by any other plumber that gave you a lower price (if any). You never even questioned the price. I’m not a smoker either but I can’t tell people (plumbers) that they can no longer smoke. Not much I can do about that. My apologies."

"Reviewing our records I found NO record of any work being done for [ member's name removed]. I see no Invoice or funds for any job on or around the date of 04/27. Just noticed that year. Was this work actually done in 2006? That has been 7 years ago. I can look back that far if needed but I would've hoped that if this was left undone that a phone call so the office would've fixed that issue immediately. 7 years is a long time."