Airmax Heating & Cooling

DO NOT TRUST Airmax. BUYER BEWARE of Airmax quotes, and pricing. You can't trust anything Airmax employees say. Originally I was quoted $120 for diagnosis (3 other competitors are $80-$100) and if the repair was done, this amount would be applied to the labor of the repair (this is not offered by competitors) and cover the entire labor of the repair (no matter what the repair) and I would just have to pay for parts. I was surprised by this and verified 3 times AirMax Heating & Air Conditioning's pricing structure of a repair following the diagnostics. The office staff/scheduler said the serviceman usually is done in a fraction of an hour. The serviceman diagnosed the circuit braker blew out half of the 60amp 2 poll breaker and said the total fix would not be greater than $240 and he had to go get the part. I figured that made sense. The cost of most parts, post pandemic seem to have doubled or quadrupled in cost due to supply chain and import tariffs (inflation), so it was reasonable to think that a 60 amp dual pole breaker should be covered estimating its cost no more than $120. So I give verbal authorization. The office staff/scheduler was correct, the serviceman was finished under an hour. The service puts her on the phone for arranging payment. I ask for an invoice. The office staff/scheduler emails it and the invoice say $280. When I checked pricing on the part 60 amp double pole breaker to see why we are not under $240 but over $240 at $280, Home Depot has the part listed under $20 at no matter what brand, so I'm really confused at this point. I replied to the invoice stating all this and the owner calls and says The office staff/scheduler made a mistake and they charge $120 and hour for labor plus parts and that they are the only ones in town that will apply the diagnosis fee to the repair cost. Even with this math we should be at $140. He thought for sure I was quoted $280 but realized that I was quoted no more than $240. I made the decision to go with Airmax and not 3 other competitors after asking pricing of the repair following the diagnostic specifically 3x to be crystal clear on pricing structure of Airmax so to compare and know what I would be getting into before committing. The owner wanted me to pay for the "mistake of his staff" at $240. As a business owner you are responsible for your business, staff, training them and brand. I'll pay the $240 that the serviceman quoted, but I don't feel good about it nor do I feel any of the diagnostics labor was applied. It feels like bait and switch and certainly false advertising of applying the diagnostic fee, so at $240 I'll take the time to leave a detailed review of my experience online. I'm sure you can understand if you were in my position. The owner did not respond, so I paid the invoice and here is my review. Can do the work, fast, but not honest. The gimmick of applying the diagnosis fee is just that a gimmick and fake, to get a higher fee out of you. They are going to charge what ever the want to repair and not apply the diagnosis fee or if you call them on it they will just up their repair fee by the amount of the diagnosis fee. DO NOT TRUST Airmax. If you need it fast and don't care about the cost, call them.

Home warranty assigned this company to come and look at our HVAC that has not been working all winter. Took a long time to come out (understandable I guess given that everyone is busy). The technician sort of looked around and told me that the ducting was very old and has deteriorated due to wear and tear and needs replacement. That's what a previous company told me. However, he reported back to the home warranty company that the heating system has a design flaw! So the work is not being covered by the warranty. Obviously they know who pays them and know how to write reports that will lead to rejections. Avoid this dishonest and incompetent company at all costs.

unknown

Robert arrived on time. I got a call from the company informing about approx. arrival time and he was there on time. He diagnosed the problem very quickly and fixed it very quickly also.

He even fixed some thing else that was broken at no extra cost to me.

I would use them for all my future needs related to heating and cooling.

5 star all along.

unknown

They're very good and easy to work with. They're very professional. They showed up when they said they were gonna be here. They did a very professional job.

My air conditioner quit working, so I called my homeowner's warranty company for a service call. Airmax was the company that they sent out. I was a little disappointed that it took 8 days to get an appointment. However, this was one of the first hot weeks of the year, so I know it's a very busy time for them. On the appointed day, the technician arrived on time and began to check out the system. The first problem he found was a blown fuse. He took the time to show me the difference between a good fuse and the blown fuse. I think he could have stopped there and I would be none the wiser. But he decided to find the problem that had caused the fuse to blow. He found a worn-out capacitor and replaced it. I'm impressed that he took the time to find the underlying problem and didn't just do the bare minimum. Thanks Airmax!