"Thank you for sharing how your experience went w/our company. We value your feedback and appreciate your business."

"We are a company that stands tall to all our work, and even when someone is not truthful, we will always ensure to be clear in our presentation of the truth and happenings. No deflection needed, but truthfulness. First in regards to collection of money the only thing we have collected for is for work that was completed, customer approved, w/ which the customer still has a balance of $3,590 labor for work not completed yet, and any material at cost that would of be incurred from finalizing project. When a project is not complete 100% it will not look finish, and we were not afforded opportunity to finish due to customer had to travel. There are several notes in our contract speaking to subpar work that we walked into from customer prior install / company, and always was professional in presentation to this point, and was cleaning up after them. Customer appears had a very negative experience and trying to couple us into that experience. W/respects to baseboard that was damaged from rain...it was thrown away and new purchased not charged to customer, and only material of new quality and no damage installed...along w/customer informed of such which is very disappointing to this inaccurate communication. W/all shared from customer there is one accurate note of presentation that unfortunately in a small condo w/no where to spray paint our masking/covering job failed and window overspray occurred unbeknowst to us, and later informed about 2x4 vegetable garden. When customer first informed stated just window, we requested to return immediately to clean, and he shared when he returned from his trip and when we came back was fine to clean. A week or so later was informed about the vegetable garden, and upon learning of this, we immediately apologized, and asked how we can rectify...asked to learn more of true amount of overspray in 4 to 6 small tomato plants, requested pictures of garden, to not being presented, but a few pictures of tomatoes. We always look to ensure our customers are fully taking care of, and even if misrepresentation presented still look to learn from all encounters. Red flags were their w/this customer and we tried to work w/him, even when presented himself in very unprofessional character giving him benefit of doubt w/all the life things going on for him he presented. As shared, we stand tall to all our work we are afforded the opportunity to complete and appreciate working for customers who are ethical. Our track record of work and efforts to ensure all is to highest standard is present in all we do, and we will always stay true to this work ethic along w/ensuring we back our work."

"Thank you for taking the time to share your experience w/our craftsmen on their presentation, and through the rating our quality and value of service to you. Thanks again for the review, and we look forward to assisting you in the future.."

"Thank you for taking the time to share your experience. We strive, welcome, and Thankful when our desires meet our customers' expectations for service. We look forward to assisting you in the future."

"Ensuring our work meets our customer expectations is our goal.. We are very happy you are pleased, and Thank You for taking the time to share your experience."

"Thank you for review. We value ensuring our work is cost w/in standard of work. Sometimes work that seems like it will be very easy to complete is more complex. Thank you for your business and taking the time to share your experience."

"Thank you for taking the time to share your experience. We value our customers and glad we were able to assist w/conversion of your old door and opening to one that was more user-friendly. Thank you for your business, and welcome assisting you in the future."

"A company that understands the value of customer service, clearness, and deepest desire to do things right the first time...we humbly admit there were errors on this job. A lot of these errors we could not control due to material issue. Anytime something does not go as planned their is a sincere feeling of apology, as desire all transactions be ones that level of service is high. The unfortunate events that took place commenced on when first door was ordered. Customer approved a door that was in-stock my craftsman showed him, and I (Charles) spoke directly w/customer on confirmation of purchase. After doors were installed customer informed he shared he wanted outswing vs. inswing w/our craftsmen. That lost credibility w/customer and our lead craftsmen onsite, so we removed him, and put a new lead there due to confidence was lost in misunderstanding customer shared that was there. This had nothing to do w/smell of breath, or inappropriate representation of self at jobsite. We then ordered a special order door, as the size and type he wanted was not in stock. Normal delivery time is 3 to 5 wks, and w/pandemic was adding several more. Upon special order door coming in took to customer home to install and unfortunately after commencing on install discovered door ordered by Home Depot salesperson was smaller then what was on paperwork for order (correct size), and now had to place another order of door. Upon getting 3rd door, measured at Home Depot before taking to customer home to ensure was correct size. Upon arrival my craftsmen shared the customer was using inappropriate language at my team, constantly berated the prior craftsmen for his error, and making them fill uncomfortable while at jobsite. During process of installation door broke, and now a new door had to be ordered, which now adds another several weeks. There was no breach in contract. 4th door in, ready to install, and customer stated having someone else install. We were always forthright w/customer even when communication was not appropriate from customer due to their frustration w/which we cannot control material. The break of door was an accident, but we stand tall to our error, and was looking to fix. Check has been mailed to customer for refund for install amount on contract."

"Thank you for taking the time to share your experience. We value our customer feedback, and Thankful and Humbled when our customers take the time to share their experience. We look forward to assisting you in the future, be safe, and have a fantastic 2021."

"Standing tall to what you say is what we strive for, and happy we achieved for you. Paying attention to detail, and understanding the desires of our customers is paramount. Thanks for sharing your experience, value you as a repeat customer, and humbled to call you a customer."

"Thank you for sharing experience, and commenting on our service. It is always nice to hear that we have achieved your desires, and company expectation. Thank you for the business, and look forward to assisting in the future."

"Thank you for taking time to share your experience. Value immensely you sharing we met your expectations, and we understand the importance of being on time, clean, and handling work requested to be done to the level you expect. Look forward to assisting you in the future, and Thank You for your business."

"WooHoo! Thank you for sharing your experience, and your comments resonate w/basic...very important things that must be done to provide great service. Thank you for sharing, and look forward to assisting you in future."

"Thank you for sharing your experience. Apologize if felt project was being rushed, as our goal is to make sure we complete jobs we do correct the first time vs. rushing any project. There must of been a miss-understanding, and apologize for that. After speaking live to you on phone, you shared project came out very good, and happy. Thank you for your business, and look forward to assisting you in future."

"Professionalism and understanding our customers needs and desires key to ensuring transaction is one that our customers value from work performed. Thank you for sharing, and we look forward to assisting you in future."

"There were no comments, but Thank you for taking the time to share your experience. Happy to see our quality and customer service was 5 stars, and although we are not the cheapest...there is no pressure from us to do work we quote, we do not charge to come out, and if price not w/in your budget we leave. We are a licensed, bonded, and insured company. Thanks, and welcome assisting you in future."

"That is humbling, feels good we achieved your desires, and will ensure we uphold our end to the #1 team :). Thanks for your sharing your experience w/us, and we look forward to assisting you in near future."

"Listen, achieve, and understand our customers desires must become ours for their home. Thank you for sharing how we accomplished that, and look forward to assisting you in the future."

"A company cannot survive if it does not have repeat business, and our goal is just that...to take care of our customers w/the clarity that standing tall to our communication, and achieving our customers goal is critical to our success. Thank you for taking the time to share your experience, and being a repeat customer"

"Being aware of customers desires and recognizing their time is valuable is key to ensuring a customer becomes a repeat customer. Thank you for sharing your experience"

"Standing tall, being professional, and following up w/our customers desires in a timely manner is our goal. Thank you for sharing your experience"

"Thank you for taking time to share your experience. Ensuring we satisfy our customers is our goal."

"Whenever we can put our tools to work to create a customer's envision is our goal. Thank you for providing the desire of creating something different and unique. We look forward to assisting you in future."

"That is a nice word, Thankful for your business, and taking time to share your experience. We look to continue to be amazing, and assisting you in future w/your home desires."

"Taking care of our customers, and standing tall to our work is our goal. We are always appreciative, and receive w/humbleness when our customers share their experience. We look forward to assisting you in the future."