Martin Appliance & Repair

He had to come 3 times to determine what was wrong with the ice maker. Then he finally determined that it didn’t need anything and I paid him the $125. It went bad again and by the time out to look again it was after the 30 days so he refused to do anything about it. I told him my annoyance and mentioned Angie's List and he said he didn’t need Angie's List. I asked in to please just fix it at my expense and he refused and just left.

The tech showed up on time and looked at the ice maker which was stuck on crush and the seal for the freezer.  He diagnosed the problem to be an incorrect rod alignment and said the seal was fine, ice was getting stuck in the dispenser flap and that is what was causing the frost build up.  He didn't charge anything other than the minimum fee. 

Martin Appliances did not service our cooktop, so that aspect of their service may be excellent.  What was lacking was their method of scheduling service.We had a new Electrolux cooktop installed by our contractor.  

A strong smell of propane was present when we tried to use it, so we called Electrolux to get an appliance repair company to come look at it.  They recommended Martin Appliance & Repair.  The woman I talked to at Martin Appliance was polite and helpful.  She told me that the technician that was to perform the service would be calling to schedule a date & time.  When I called back the next day because I hadn't heard back, she clarified that the technician would be calling to schedule the day before the next time he was going to be in our area.  There was no estimate, or even wild guess, as to when that would be.  Maybe he would call tomorrow. Or maybe next week.  We were apparently expected to just wait by the phone for however long it took.  It's one thing to have to wait for service. It's quite another to have to wait to be scheduled with no indication of how long it might be.

We ended up calling Electrolux back and they recommended another authorized repair service who came out and fixed the problem the same day.  Martin Appliance called back a day or two later to schedule and I told them thanks, but no thanks.

We waited over a month and called them on a Friday..  The receptionist stated she would have  the parts department call us on Monday.  This never happened.  Last week we called again and asked to have the manager/owner call us.  No response after five days.  Total time for this non-repair:  2 months.  Moving on to another company.

unknown

Ed, who I think is the owner of Martin's, was very punctual and professional. It's clear he's been in the business a long time and I felt he did everything he could think of to fix the problem.

I was happy with them. This was actually a callback because they had taken care of my dishwasher and I was so happy with that. They provide good follow through, good service and good customer service. The price is fair.