HIGNELL INC

It went fantastic.  They always get someone out to give me an estimate in a day or two.  Their prices are reasonable, and the employees and exceedingly helpful and friendly, from the initial phone call to the service.  Bill has worked on my heater and my A/C, and he is wonderful.  He was willing to look at other problems in my home, and he even put a new belt on my vacuum while he was there!  
They repaired my heater asap because they didn't want me to freeze; I had called another place (I don't know why!) and they said they couldn't even send someone to look at it until the following week.
I highly recommend Hignell.

The experience was good from start to finish. They accommodate our schedule well and I trust the people they employ to take care of my home professionally.

Things went fine

I love the Hignell Companies.  
Everything was smooth and easy from the first call to the billing.  When I first called I was greeted by Justin, a very friendly guy.  He listened to my situation and clearly explained the services and costs.  I've forgotten a bit...but it was $60 or $70 for the hour of labor where they come to diagnose.  
They sent me Bill, another wonderful, friendly, helpful person.  You know those Hignell radio commercials where a girl calls up and a gently gruff father-figure voice tells her that the Hignell Companies will help her with everything around the house?  It sounds so comforting (this ad is in fact why I called HIgnell), and the experience matched!  
I'm always worried that handymen will think I'm stupid because I'm a girl and treat me impatiently or disrespectfully...or overcharge me!   Bill exhibits all the qualities we want from our dads/handymen.  He was friendly and approachable, as well as very straightforward and honest.  He explained what was wrong with my AC, and patiently answered all my questions.  As he was almost out the door I asked for advice on what size air filter to get, and he came back in and measured my vents and helped me do some math (apparently 18x18x1 is a really rare size).  
Bill diagnosed that my condenser fan had gone out.  He called in the part and someone drove out here and delivered it to him.  I think he even got me a little upgrade on my capacity!   The whole thing was taken care of in two hours, and the total cost was $282--162 for the part and 120 for labor.  
I've had AC problems for years, and I've had some repair or another done every summer, and I've never been satisfied with either the service or the results.  This is the first summer that I haven't had to complain about my AC.  Thank you Hignell and Bill!
The next time I am faced with any kind of House problem, my first call will be to Hignell.  They are most definitely an honest, trustworthy, caring company.  I don't know if I should write a separate review about this, but I called Hignell when a window broke, and they came out and looked at it and said they couldn't offer any service above what Miller Glass could do, so we would be better off calling them directly.  Another company would have been happy to charge us some extra money to be the middleman, but Hignell wanted me to get the best deal for the best service.  
Finding home-repair providers can be very stressful, what with estimates and reputations.  I'm really glad that I have one place I can go to where all of the service providers, even the outsourced ones, have been vetted by Hignell.  Now I just need them to expand into dentistry and auto repair!

All in all, I give Hignell high marks for quality of workmanship, attention to detail and making the client happy. They show up on time and stay till the job is done to your satisfaction. All of their employees are licensed, bonded and insured so you don't have to worry about all that. Big thumb's up from me.

They're really awesome. They're very speedy, nice, and always polite.