CRBR - Cleanrite Buildrite of Chico
About us
CRBR Property Damage Services—Restoration & Construction is your one-stop shop for all your construction, cleaning, disinfection, and disaster needs. We're here to help you restore your property to its pre-damage condition. Whether it's a minor water damage emergency or a large fire damage disaster, our experienced and highly skilled employees have got your back. We provide the highest level of service and expertise, so why wait? Contact us today and let us help you get back to living your life worry-free!Suppose you ever experience Property Damage due to an unexpected disaster or an appliance malfunction. In that case, you need a restoration specialist on your side to help mitigate the damage. Our experienced and highly skilled employees can get you back on the right track; whether it’s a minor water damage emergency or a large fire damage disaster, CRBR Property Damage Services, Restoration & Construction has your back!
Business highlights
Services we offer
Full Service Restoration and Construction Contractor. Fire and Water damage, Showroom, board ups, emergency roof repairs, kitchen and bath remodel Design services, temporary power, trauma scene cleanup
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 0% | ||
| 6% | ||
| 13% | ||
| 31% |
"Hello [Member Name Removed], Thank you for spending time to provide your feedback. In an effort to research your feedback we are unable to locate any records of servicing you or anyone at the address provided. Could the work have been done at a different location or under a different name? Or maybe it wasn't us who provided the services for you?"
"Hi [Member Name Removed], Thank you for your review and honest feedback. We’re pleased that you gave us an overall rating of a B but are disappointed to see that you would not hire us again. Our customers are our number 1 priority at Cleanrite Buildrite, that’s why I want to take this opportunity to see what CRBR could have done to turn that No into a Yes. I am available for you day or night and would appreciate if you emailed me at [email protected] or call me on my personal cell at 530-570-9070. Our reputation and our relationship with our clients is very important to us, I would love the opportunity to hear more from you about your experience and to see what I can do to personally make sure all of our clients are 100% pleased and return customers. Thank you for your complete honesty, we would love the opportunity to provide our services again. We’d be happy to offer you $25 off your next upholstery or carpet cleaning appointment to help rectify your past experience with our services. We would love the opportunity to show you that CRBR is the type of company you want to work with again. Thank you so much and have a great day - Bob Battezzato"
"Dear [Member Name Removed], The inconvenience of a water damage is never expected. As you so carefully detailed in a favorable way how our Team approached the initial water damage, we appreciate those comments. And yes sometimes we run into extended issues like Asbestos etc... that said it is how we finish which concerns us. And in this case it appears we did not finish to your standards or ours. We have utilized your comments at our monthly safety meeting and reviewed your job for areas where we can improve between our two Teams. Mitigation and Re-construction. Thank you again for your honesty and valued input. All the Best, Bob Battezzato"
"We’re glad that you had such a great experience with our carpet cleaning and upholstery technicians. We’re so happy to hear that you would recommend us again that we’ll give you $25 off your next carpet cleaning when you call and mention your Angie’s list review. Thank you so much and have a great day! If there’s anything else we can help you with please give us a call at (800) 870-0030"
"A. Member, Thank you for your kind words! It is our pleasure to be able to help you at a moment’s notice when it comes to your carpet cleaning needs. We’re so happy to hear that you would recommend us again that we’ll give you $25 off your next carpet cleaning when you call and mention your Angie’s list review. Thank you so much and have a great day! If there’s anything else we can help you with please give us a call at (800) 870-0030"
"We should have this done in 2-3 weeks." Job took 3-4 months.
Rarely responded to phone calls, did not finish the job on time, became defensive when we shared concerns. You could see the nails coming out of the molding on the floor. Paint did not match, stain on wood molding was not even close. They knocked the door off the oven while performing their repairs.
My measure of quality workmanship - "Is the repair job the same or close enough to the original quality work?" Not even close. It is unprofessional to get defensive, to accuse family members for damaging their shoddy work, and to act like we are victimizing them (the contractor). It is unprofessional to demean my spouse, to shrug and yell, and to make excuses to deflect responsibility. When excuses are made, when blame is deflected to other people, it smacks of desperation.
It was at this point I called and complained to the manager of the company that his foreman was innappropriate(with his blaming and demeaning) with my wife. I never got a call back. No attempt to mediate, apologize or even listen. Not once. What ever happened to at least willing to hear a customer. Listening is 95% of making someone happy!!
I could have hired a handyman and the job would have been more thorough. Certainly faster, and more professional.
"Thank you for your honest and candid comments. We do appreciate all feedback from those we serve especially if the job is not completed to ones satisfaction. We have reviewed your comments internally and compared them to our job records. Unfortunately the Project Manager who was on point with your particular job is no longer with CRBR due to less then exemplary work. The General Manager and Operations Manager utilized your input at one of our weekly production meetings as an example of poor communication from a customer’s perspective, which serves as a reminder that we have to be aware of our efforts toward excellence with customers of CRBR at all times. In serving this community it is essential that we learn from customers like yourself, make it RIGHT and stand behind our reputation. A reputation that has served us and this community for over 50 years. We welcome any opportunity in the future to provide services for you and to prove the type of quality work we are capable of delivering. Thank you so much for your honest opinion and feed back. If there’s anything else we can help you with please give us a call at (800) 870-0030"
"A. Member, Thank you for your kind words and honest review of our water and smoke damage services. It means a lot to us at Cleanrite Buildrite that you’d hire us again. We’re happy to hear that you are pleased with our work as well as the costs. If there’s anything else we can do for you please do not hesitate to call us anytime at (800) 870-0030. If you’re in need of carpet cleaning, mention your Angie’s list review for $25 off your next carpet cleaning. Have a great day!"
"[member name removed], Thank you for your kind words and honest opinion on our carpet, upholstery and air duct cleaning services. It means a great deal to us that you would use us again. We pride ourselves on only operating the best equipment and are glad to hear that you were pleased with the results. If there’s anything else we can do for you please do not hesitate to call us anytime at (800) 870-0030. The next time you’re in need of carpet cleaning, mention your Angie’s list review for $25 off your next service. Thank you and have a great day!"
"We appreciate your input. After checking our operational records we did review the timing and dates of your particular job and saw that it was one which had a case of possible asbestos. Anytime asbestos is found in a home it is somewhat of a process due to the necessity of testing for it and sending it to the proper third party testers. If the process and timeliness of the testing was not communicated to you correctly we sincerely apologize for that. Having a disaster in your home is never a planned experience. And as you can image, having Asbestos in the equation can make it even more difficult. Specific regulations concerning Asbestos and being a Certified company, CRBR must then inform the Insurance Carrier as to our findings. It is for the protection of the Homeowner as well as our Employees. This process then involves a third party to “test” if the Asbestos is what we call “hot” and what process they would recommend moving forward. This takes time and can delay a job in progress but is essential to the health and safety of all involved. This is why there was a delay, gap in the timing of your claim. I apologize if that was not communicated properly to you as we instruct all of our Project Managers to communicate such issues with those involved. Again we then need to wait for proper approval from the Insurance company to proceed. On August 9th as reflected in our operations log we did complete the job and have a signed Notice of Completion/Satisfaction. We do appreciate your input from the customer point of view as it only helps to serve as a reminder to us that we need to continue to over communicate not only the CRBR process to our customers but also other processes that may affect your job. If there’s anything else we can do for you please do not hesitate to call us anytime at (800) 870-0030."
My appointment was for 11:00, two young men showed up at 10:15, and started to work. Both were friendly and industrious. I asked them to go over a few areas again, they were very cooperative. They finished in three hours. Overall, I was very satisfied.
"Thank you for your kind words and honest review of our carpet cleaning services. We’re happy to hear that our estimator was so quick to get out to your home and that you were able to get a carpet cleaning appointment so easily. We’re glad to hear that you would hire us again. The next time you call us, mention this Angie’s list review and we’ll give you $25 off your next carpet cleaning appointment. Thank you for your loyalty and continued business. Have a great day!"
"Thank you for your kind words and honest review of our carpet and upholstery cleaning services. We’re thrilled to hear that you would use our carpet cleaning services again. We know that times are tough and every dollar counts, it’s our pleasure to go above and beyond to help extend the longevity of your furniture. We’re so glad that your daughter was able to take it to Texas and enjoy her grandmothers couch. The next time you call us, mention this Angie’s list review and we’ll give you $25 off your next carpet cleaning appointment. Thank you for your loyalty and continued business."
"[member name removed], We value your input and perception of our services. We have built a strong reputation over 50 years here in the North Valley in serving the communities. When we receive input such as this it is not taken lightly. In reviewing our operations log we do see communication between you and our Project Manager concerning the items you have stated. Even though there is resolution to each item it is evident that we did not complete this job to your satisfaction. We apologize for that as we are constantly working with our crews on how to interact and respond to our customers. Again we understand that the job was completed to the specifications by the Insurance company but some items were not completely addressed to your satisfaction. If there’s anything else we can do for you please do not hesitate to call us anytime at (800) 870-0030."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.