CRBR - Cleanrite Buildrite of Chico

"Hello [Member Name Removed], Thank you for spending time to provide your feedback. In an effort to research your feedback we are unable to locate any records of servicing you or anyone at the address provided. Could the work have been done at a different location or under a different name? Or maybe it wasn't us who provided the services for you?"

"Dear [Member Name Removed], The inconvenience of a water damage is never expected. As you so carefully detailed in a favorable way how our Team approached the initial water damage, we appreciate those comments. And yes sometimes we run into extended issues like Asbestos etc... that said it is how we finish which concerns us. And in this case it appears we did not finish to your standards or ours. We have utilized your comments at our monthly safety meeting and reviewed your job for areas where we can improve between our two Teams. Mitigation and Re-construction. Thank you again for your honesty and valued input. All the Best, Bob Battezzato"

"We’re glad that you had such a great experience with our carpet cleaning and upholstery technicians. We’re so happy to hear that you would recommend us again that we’ll give you $25 off your next carpet cleaning when you call and mention your Angie’s list review. Thank you so much and have a great day! If there’s anything else we can help you with please give us a call at (800) 870-0030"

"A. Member, Thank you for your kind words! It is our pleasure to be able to help you at a moment’s notice when it comes to your carpet cleaning needs. We’re so happy to hear that you would recommend us again that we’ll give you $25 off your next carpet cleaning when you call and mention your Angie’s list review. Thank you so much and have a great day! If there’s anything else we can help you with please give us a call at (800) 870-0030"

"Thank you for your honest and candid comments. We do appreciate all feedback from those we serve especially if the job is not completed to ones satisfaction. We have reviewed your comments internally and compared them to our job records. Unfortunately the Project Manager who was on point with your particular job is no longer with CRBR due to less then exemplary work. The General Manager and Operations Manager utilized your input at one of our weekly production meetings as an example of poor communication from a customer’s perspective, which serves as a reminder that we have to be aware of our efforts toward excellence with customers of CRBR at all times. In serving this community it is essential that we learn from customers like yourself, make it RIGHT and stand behind our reputation. A reputation that has served us and this community for over 50 years. We welcome any opportunity in the future to provide services for you and to prove the type of quality work we are capable of delivering. Thank you so much for your honest opinion and feed back. If there’s anything else we can help you with please give us a call at (800) 870-0030"

"A. Member, Thank you for your kind words and honest review of our water and smoke damage services. It means a lot to us at Cleanrite Buildrite that you’d hire us again. We’re happy to hear that you are pleased with our work as well as the costs. If there’s anything else we can do for you please do not hesitate to call us anytime at (800) 870-0030. If you’re in need of carpet cleaning, mention your Angie’s list review for $25 off your next carpet cleaning. Have a great day!"

"[member name removed], Thank you for your kind words and honest opinion on our carpet, upholstery and air duct cleaning services. It means a great deal to us that you would use us again. We pride ourselves on only operating the best equipment and are glad to hear that you were pleased with the results. If there’s anything else we can do for you please do not hesitate to call us anytime at (800) 870-0030. The next time you’re in need of carpet cleaning, mention your Angie’s list review for $25 off your next service. Thank you and have a great day!"

"We appreciate your input. After checking our operational records we did review the timing and dates of your particular job and saw that it was one which had a case of possible asbestos. Anytime asbestos is found in a home it is somewhat of a process due to the necessity of testing for it and sending it to the proper third party testers. If the process and timeliness of the testing was not communicated to you correctly we sincerely apologize for that. Having a disaster in your home is never a planned experience. And as you can image, having Asbestos in the equation can make it even more difficult. Specific regulations concerning Asbestos and being a Certified company, CRBR must then inform the Insurance Carrier as to our findings. It is for the protection of the Homeowner as well as our Employees. This process then involves a third party to “test” if the Asbestos is what we call “hot” and what process they would recommend moving forward. This takes time and can delay a job in progress but is essential to the health and safety of all involved. This is why there was a delay, gap in the timing of your claim. I apologize if that was not communicated properly to you as we instruct all of our Project Managers to communicate such issues with those involved. Again we then need to wait for proper approval from the Insurance company to proceed. On August 9th as reflected in our operations log we did complete the job and have a signed Notice of Completion/Satisfaction. We do appreciate your input from the customer point of view as it only helps to serve as a reminder to us that we need to continue to over communicate not only the CRBR process to our customers but also other processes that may affect your job. If there’s anything else we can do for you please do not hesitate to call us anytime at (800) 870-0030."

"Thank you for your kind words and honest review of our carpet cleaning services. We’re happy to hear that our estimator was so quick to get out to your home and that you were able to get a carpet cleaning appointment so easily. We’re glad to hear that you would hire us again. The next time you call us, mention this Angie’s list review and we’ll give you $25 off your next carpet cleaning appointment. Thank you for your loyalty and continued business. Have a great day!"

"Thank you for your kind words and honest review of our carpet and upholstery cleaning services. We’re thrilled to hear that you would use our carpet cleaning services again. We know that times are tough and every dollar counts, it’s our pleasure to go above and beyond to help extend the longevity of your furniture. We’re so glad that your daughter was able to take it to Texas and enjoy her grandmothers couch. The next time you call us, mention this Angie’s list review and we’ll give you $25 off your next carpet cleaning appointment. Thank you for your loyalty and continued business."

"[member name removed], We value your input and perception of our services. We have built a strong reputation over 50 years here in the North Valley in serving the communities. When we receive input such as this it is not taken lightly. In reviewing our operations log we do see communication between you and our Project Manager concerning the items you have stated. Even though there is resolution to each item it is evident that we did not complete this job to your satisfaction. We apologize for that as we are constantly working with our crews on how to interact and respond to our customers. Again we understand that the job was completed to the specifications by the Insurance company but some items were not completely addressed to your satisfaction. If there’s anything else we can do for you please do not hesitate to call us anytime at (800) 870-0030."