TANKLESS HOT WATER SOLUTIONS

"The member has been unreasonable throughout the process and is very forgetful when it comes to in person and phone conversation. As time goes he comes up with new request, such as repairing his stucco that was behind his old water heater. When a water heater is changed it is not customary to paint or repair whatever is behind the old heater, we are plumbers not painters. He only came up with that request recently. We’ve handled his concerns with the temp controller, we’ve handled his concern regarding the model number as have two other entities, the So Cal Gas Company and American/Takagi Water heater company. We happen to suggest a totally different brand heater, he requested the Takagi/American heater and we went out and obtained just what he asked for. We are not responsible for manufacturer changes to their part numbers. It seems unusual a customer being so unhappy with the work would hire the same contractor to do more work at his home. He had us run a new plumbing line under his house for him, he was happy with that work and must have been satisfied with the tankless heater installation as he used us to do more work for him. At this point we would prefer and choose not to work with him, his forgetfulness and constant calls to the office staff over the same thing are costly and time consuming. We sent him a certified letter stating what we could do for him as part of the original installation and he choose to have us do that. We haven’t charged or asked for any additional payment from him though we have made at least 3 additional visits to his home and spent a number of extra hours including preparing this form for you, trying to satisfy his requests He has every right to review us in whatever fashion he feels suits him, hopefully honestly but that will be his choice. We will no longer work for him or return his calls unless he has an issue with the product we install functioning properly. At that point we will refer a certified technician from another company to him at his expense. If any warranty issues are found he most likely won’t have to pay or parts. That will be determined by the new company tech. I sincerely appreciate Angie’s List trying to protect the consumer as well as the contractor. We have had nothing but luck with any customer obtained through Angie’s list until now, not to say the member isn’t a nice guy, he’s just been very unreasonable when it comes to this situation"

"Thanks for taking time out to review us, we appreciate it. We're glad we could help out."

"Thanks for taking the time to review us. I'm glad we were able to get all back in order."

"Thanks for the nice review. I'm happy we were able to meet your expectations."

"Thanks, I just realized you reviewed us on Angie's List (only 2 years later, lol). Thanks a lot for the nice words, I'm glad we were able to help."