JBL Moving & Storage

They did good work. There were 4 people. It was a long all day job. The best aspect was, it was easy.

BEWARE! OWNER'S JON & SHERRY LEVINE ARE UNETHICAL CROOKS AND RUN A
FRAUDULANT BUSINESS. IF YOU HAVE PROPERTY DAMAGE, PLEASE WRITE A REVIEW
AND REPORT IT TO THE BBB, AMSA, ANGIE'S LIST AND MOVING.COM TO PROTECT
OTHERS.

THEY ARE NO LONGER AGENTS FOR ATLAS VAN LINES YET THEY
ADVERTISE THAT THEY ARE. THEY MIS-REPRESENT THEIR STORAGE FACILITY. THEY
WILL DESTROY YOUR VALUABLES AND TAKE NO RESPONSIBILITY FOR THEM. READ
ON TO UNDERSTAND WHY I HAVE WRITTEN THIS.

I trusted this business
with my life's possessions and they were GROSSLY NEGLIGENT and
UNPROFESSIONAL in regards to moving and storage. I WAS a loyal customer
having used them in 2010, but in the end suffered tens of thousand's of
dollars in loss due to careless packing, negligent storage, fees and
rent.

GROSS NEGLIGENCE, DECEIT & THEFT: Jon Levine instructed
his warehouse workers to throw my sofa away when they discovered it was
ruined by water after leaving my vaults outside for months. They LIED
and claimed that the sofa was mis-placed. This sofa was part of a large
Roche Bobois sectional that was very expensive. I was informed that they
looked everywhere in their storage facility and just could not find it.
Since all of my possessions were moved into crates, it was hard to
understand how this could possibly happen. Did the owner REALLY think
that I wouldn't notice my couch was gone??? It's only the largest piece
of furniture I had.

WATER DAMAGE (see pictures): A mid-century
modern family heirloom suffered major water damage and breakage. Since I
stored my items before moving across country, it was obvious that this
cabinet had sat in water and then the water dried creating, cracking,
peeling, warping of laminate and water stains. A restoration expert said
he could attempt to renovate the piece but it would be expensive and
might not look the same. In addition to this piece, other boxes had
suffered water damage which left BLACK MOLD on anything of natural
fibers (clothes, rugs, baskets, etc.). Other expensive pieces of
furniture were scratched, warped or had bent hinges, all of this costing
me to have repaired.

UNPROFESSIONAL: I spent hours filling out
the claim forms, taking pictures, getting repair estimates and making
sure I referenced each item, submitted the document and waited and
waited for a response. Atlas was only responsible for the shipping so
they attempted to contact JBL. The claims adviser informed me that Jon
Levine would not return their calls after 2 weeks of trying.

As of this review, Jon Levine has not contacted me despite all the documentation, phone calls and messages from his staff.

YELP review dated 1/1/2016 shows pictures of damage at
https://www.yelp.com/writeareview/biz/96_zpB3gQ-yEYjlXS2XiVQ?return_url=http%3A%2F%2Fwww.yelp.com%2Fbiz%2Fjbl-moving-and-storage-chatsworth&review_id=X--slduGikHzP_4o4owlnw

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However, they do have a 3 hour minimum and we didn’t need 3 hours of work but other than that everything worked out.

I got a reminder call the day before. The vaults were dropped off in the early window of the time frame they gave me. I loaded my stuff into the vault. I called and they came later that day and picked up the vaults. Easy!

Their work was pretty good. One of their people stole a bottle of money that I had. We went to their boss, explained it to them, and my wife got a police report. The bottle had about $1000 worth of money in it and they gave us $400 or something. They also broke one of my wife?s antique chairs and I just wish we had never dealt with them. The move went pretty well but when we dealt with the particulars with what went wrong, they didn?t handle it very well. The people we wanted to use weren?t available at the time so we were pressed for time. We didn?t get estimates because we needed to be out and about; we took what they said and that was it.

They had to do a lot more when it came to unloading because their truck would not fit in the driveway. They had to use hand carts for everything. With all of the extra stress, we found nothing broke or scratched.

Really efficient, fast, professional, punctual and I would highly recommend them.

I WOULD SAY THAT THEY WERE OKAY. THEY DID ARRIVE LATE.