Excalibur Van Lines, LLC
About us
“Good help is great during a relocation, but expertise and organisation is priceless.” Excalibur Van Lines will move heaven, earth or whatever else it may take to make your relocation day as simple and stress free as possible. From the easy to understand pricing structure, right through to the physical logistics and planning of the big day, Excalibur Van Lines endeavours to deliver nothing but a professional service. Whether it’s locally in Los Angeles or long distance, you can rely on Excalibur Van Lines to carefully remove your property’s contents onto our vehicles, and quickly place it in to your new property. With 6 years of experience, an excellent rating with the Better Business Bureau, and an efficient team of licensed, bonded and insured professionals, you can be sure we will deliver the service you require and deserve. LICENSES: #PUC 190128, MC #527371 & DOT #1383790. Additional DBA: Excalibur Van Lines. Additional phone - (818) 775-0370.
Business highlights
Services we offer
Residential and commercial, box delivery, full storage. packing and unpacking service, local & long distance moving, packing materials, null
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 3% | ||
| 2% | ||
| 0% | ||
| 1% |
They are incredibly professional and very helpful. They're outstanding for customer service. It just doesn't get much better than that for who they are. They're just outstanding.
The good:
Price was good compared to other companies as they wait until they have a full load with other deliveries before they move your stuff.
Customer service when booking the move was responsive, helpful and friendly.
Took just over a week for our stuff to arrive.
Nothing was missing.
They were fast and efficient and the guys on both ends worked hard and were professional.
They charge you for supplies like tape and wrapping materials. The tape was reasonable so we just bought it through them. We provided the stretch wrap that we bought at Home Depot. We ran out and they used their own for awhile until we got more and didn't charge us for it. They didn't nickel and dime us for small things (i.e. using the stretch wrap while we got more, they gave us some used wardrobe boxes for some bulky items, etc).
The not as good:
We had most of the stuff unloaded into the garage since we were still doing some work in the house, so only a few things actually got unpacked by them. One was the dining table. One of the legs broke because they poorly wrapped the legs together in just a blanket vs using stretch wrap to keep them together. The guy was very professional and took pictures, noted it on the delivery sheet and said we can call to make a claim. We didn't end up bothering to make a claim because the table was still functional based on where it broke and the break was hidden from view.
However, as we finally got around to fully unpacking and removing all the blankets and stretch wrap, we noticed that there were several other things that got a little roughed up - all things that were packed by the movers. A couple of examples: Our infant swing was scratched up in several places (still worked, but now it's harder to sell because it looks kind of beat up). Our dryer (which had only been used for a few months before moving) had a big dent in the control panel dash. Some of our furniture had chipped paint on the edges and corners. Nothing was damaged enough where it didn't work, or where we would be able to get anything from a claim. But it was still annoying that things didn't arrive in the same condition as they were when they left our house.
We packed our boxes really well, so nothing was damaged in any boxes. But you could tell they had been loved. You could tell that heavy boxes were packed on top of light boxes, so many of the boxes weren't really good enough to get another use out of them.
Even though this review may seem more negative than positive, we would still consider using them again. It was still generally a good experience and those guys really do work very hard.
If you are just doing an in town move, it's probably not as big of a deal, but if your stuff is going to be moved a longer distance where it is getting unloaded and reloaded onto trucks, the take aways are 1) make sure that you pack your boxes really well and 2) pay close attention and be particular about how your furniture is packed.
Moving for anyone is not pleasant, and feeling anxious about finding and choosing the right company makes it more so. I was lucky to have picked the right one. When I spoke to Bianca for details and what to expect, especially if we planned to box everything ourselves and what if I don't have everything done. She assured me there would be no cause for concern because their movers always come prepared with supplies to do anything that needs to be done. I got a verbal estimate followed with an email. I felt the estimate was a fair price and also comfortable to book a moving date. I liked their attentiveness to the upcoming move with several calls making sure all information was correct. On moving day they called that they would be there 45 minutes to an hour. We appreciated the heads-up, but would have liked it more if the move time wasn't a two hour window 8AM to 10AM. The crew consisted of three men; Tony, Marcos and Oscar. They were everything I could have wished for. Turns out everything wasn't completely boxed, hanging clothes and lots of boxed shoes. They suggested putting them in a temporary garmet box for the move and retrieve them at destination which worked out great. The crew that did the work was Tony, Marcos and Oscar which were the fastest workers I have ever seen, which was a sight to behold. They were fast but careful, polite and accommodating in every way, very much professionals in moving. Thankyou Excalibur for a painfree move.
Licensing
State Contractor License Requirements
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