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Elie's Lock And Key
Carpentry Framing - Install, Carpentry Framing - Repair, Interior Trim and Decorative Moldings Installation,
About us
Elie’s Lock and Key was established in 1969, and has been providing excellent service in the same location since. Recently it has undergone new management but the amazing advantage of shopping has not changed. In fact, the store has been newly remodeled so that shoppers now have an amazing show room as well as the standard benefits any key shop provides. What’s truly astonishing about Elie’s is that it provides assistance to not only the Chatsworth area but also all throughout The San Fernando Valley. Aside from the everyday lock and key support, the store also offers an assortment of supplementary products inside the store. Visit the store and see for yourself the unsurpassable service, remarkable products, and friendly staff. You can also call or email to schedule an appointment for residential, commercial, and auto services. Elie’s Lock and Key is a licensed, insured, bonded, and police permitted full-service, lock and security solution. We have been serving the San Fernando Valley for 38 years, and are capable and ready to fulfill all your needs. Our locksmiths are all licensed and professionals of the job.
Business highlights
56 years of experience
Services we offer
Baldwin Mortise locks Repaired or Installed Door Closers Installed Locks Master Key Lockouts Locks Rekay New Lock Installed Door Drilling (Metal or Wood) Primus System Installed First Key Made for Homes Locks Repaired Gate Locks Repaired or Installed Gate Closers Door Viewers Installed First Key Made for File Cabinets & Drawers Safe Delivery Safe Installation Safe Combination Change Door Hinges Changed or Installed Primus Installation Primus Locks Rekayed Medeco Installation
Accepted Payment Methods
- CreditCard
Reviews
4.718 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 6% | ||
| 0% | ||
| 0% | ||
| 6% |
Showing 1-18 of 18 reviews
Elizabeth C.
Sep 2017
He arrived at 11:20 and left at 11:30 and charged me $90. I knew there was a $50 service fee to come out, but for 10 minutes to take a screw out and put it back in didn't make sense to me that it would cost $40 for 10 minutes. When I called and spoke to the owner, Harry, he said that it doesn't have anything to do with the amount of time. I told him that all he did was take one screw in and one out and he's only 8 mins from my house. His response was "Well I have to pay rent" Well if he has to pay rent by overcharging, I will not use him again or recommend them to my friends. I have given him business in the past and recommended my friends to him before and he just doesn't care. I think they are a dishonest company.
Response from Elie's Lock And Key
"Prior to this service, you came to our store two times for information in which you were given a full break down of our services and costs and quoted $85-$100 for the services you required. I pride myself in being able to attend to my customers in a timely fashion and will not apologize for completely my work quickly. I have been doing this for many years and have mastered my craft. I charged you the price you were quoted twice and completed the job I arrived to do. When I arrived to your house there was an elderly plumber that you were price haggling with as well and he was asking you to give him $20 so he could fill up gas in his truck, which you only ended up giving the poor man $10. He was asking for a good review on Angie's List and you used that to get his service for $10? Using Angie's List to make people work for reviews or for little money is completely wrong. Businesses have a set of rules and prices for a reason and taking advantage of professionals is uncalled for. You then proceeded to call our store and say the plumber only charged you $10 and it was crazy that I was charging you $90 when the plumber was saying "please at least give me $20 to fill up my gas tank." I'm not sure if you thought you could get away with that with my company and price haggle with me, but we quoted you a price for a service that I completed in a timely and quick manner and then you were upset that we charged you the price that we said we would. It is unfair of you to call my business dishonest because of everything stated above and the fact that this seems to be a clear pattern for you with your service providers! You are welcome to continue to haggle your way with other service providers but my business is a family owned, honest company that does not partake in deals such as that."
Albert K.
Aug 2017
Punctual, reliable, reasonable and very professional
Leslie H.
Apr 2017
Very responsive. His expertise saved me >$500. My go to locksmith!
Roger H.
Dec 2015
unknown
Anna M.
Jul 2015
I was mostly happy with the service, but was surprised that one of the locking mechanisms is such that you can easily lock yourself out of the house. This happened once and I was extremely fortunate I had my keys on me! The workmen said this is to code now. Perhaps, but I really dislike this lock. It is not something I would ever want installed again. He didn't explain this to me until after it was installed.
I was also charged $25.00 for an adjustment on a bedroom doorknob which took less than 3 minutes. I felt it could have been done as a courtesy considering all the other money I spent. Overall good experience though.
I was also charged $25.00 for an adjustment on a bedroom doorknob which took less than 3 minutes. I felt it could have been done as a courtesy considering all the other money I spent. Overall good experience though.
Norman B.
Oct 2014
unknown
Pat D.
Jul 2014
They were fine. They performed very well. They were very fast and very responsive. They were very pleasant people. Making key copies is not a bigger job. In all respects, they were fine. I don't have a comparison for the price.
Charles F.
Jun 2014
Elie's representatvie showed up exactly on time and wasted none in figuring out the problem and solving it. He verified that another lock did not have a problem. He was polite, efficient and knowledgable.
Loretta Y.
Jun 2014
They had spray WD40 on and it worked.
Shirley F.
Jun 2014
Very good service, did a good job.
Response from Elie's Lock And Key
"We are very grateful for your business and look forward to hearing from you for anything else you may need from our business. Artur"
Cynthia S.
May 2014
He got the job done but I thought the cost was exorbitant. When you need this kind of service, you need it quickly and don't have time to shop and compare prices.
Response from Elie's Lock And Key
"Hello [member name removed], My name is Arthur, from Elie's Lock and Key. After reading your review I am a little confused. I tried to solve the issue with Angie's List, but they said that you are positive that our company is the one who did the service and they can’t do anything else. The confusion I am having with this review is that we do not service Huntington Beach, CA. Huntington Beach is more than 60 miles away (one way) from our shop. Our maximum range for service calls is 12 miles from the shop-has been for 8 years-and you can see that on our store website as well as on Google Maps. On top of that, we have a flat rate for mailbox lock service of $85. This price includes the drill open of the old lock (if there is no key) and the replacement of a new one with 2 keys. I have a lot of invoice copies from other customers for this kind of service. 1. My guess is that there is a mistake with the company name (if in fact the service have been done in Huntington Beach, CA) because it’s out of our service range. 2. Or if you are leaving the review for someone else (the person you are leaving the review for has to be in same household by Angie's List regulations) in our area, then other services have been done aside from the mailbox lock service which will increase our flat rate $85 amount to $200. The easiest way to fix this confusion is to give us the invoice number so we can pull it out from our service database and verify it. If there is a overcharge of $115 for the mailbox lock service only, we will return the amount $115 and send our apologies for our mistake. You can fax the invoice at: 818-882-5765 Email us at: [email protected] Mail us at: Elie’s Lock and key 10180 Mason Ave. Chatsworth CA, 91311 Or simply call us at: 818-882-2525 Thank you"
Suzanne E.
Jul 2013
We just had our front door refinished, so the first time Arthur came to my house he felt the door was still too tacky to install the lock. His clamp would leave marks on the door. We left the old deadbolt on and he returned two days later. He had all the necessary equipment with him to re-drill the holes and install the new lockset. He was here nearly two hours and was very meticulous in getting everything to line up perfectly. I was very pleased with his work and would not hesitate to call him again.
Response from Elie's Lock And Key
"We are very grateful for your business and look forward to hearing from you for anything else you may need from our business."
David S.
Jun 2013
Arthur arrived on time, was both polite and efficient. I would call Elie's Lock again.
Response from Elie's Lock And Key
"Thank you [member name removed] for your business. We are looking forward to hearing from you again. Artur"
Kristina D.
May 2013
I called for an estimate from several places and Elie's was the most reasonable and prompt response. We scheduled a time the very next day that was convenient to me. He was prompt and quick.
Response from Elie's Lock And Key
"We are very grateful for your business [member name removed] and look forward to hearing from you for anything else you may need from our business. Artur"
Abel G.
May 2012
We used them to change a lock on the door.. We are happy with their work and they are a good service
Response from Elie's Lock And Key
"Thank you [member name removed] for your business and we are grateful that you were happy with the result. We look forward to hearing from you in the future. Artur"
Jeanne M.
Oct 2011
My experience with Elie’s Lock & Key Company was excellent. The lock works well. They were very responsive and punctual. They were very professional. I would use them again in the future.
Kimberly W.
May 2010
I would HIGHLY recommend Elie's to anyone! I broke a key off in my front door lock, which always was difficult to turn. On a Saturday afternoon, he was at my house in less than 15 minutes from the time I called(but the shop is only about one mile from my house). He came in a marked truck with a uniform, repaired the lock . . . it now works better than ever . . . and made me extra keys in less than 30 minutes. I only paid $98 for everything. Excellent experience! Very professional!!
Homeowner
Sep 2005
I WENT INTO THE SHOP TO SEE IF THEY COULD FIX IT. HE WANTED TO KNOW THE TYPE OF LOCK, AND I WAS NOT SURE. AN HOUR LATER HE WAS OUT TO LOOK AT IT. THE DOOR LOCK THAT YOU PUSH WITH YOUR THUMB BROKE ON THE HANDLE. I CALLED ONE COMPANY, AND THEY COULDN'T FIX IT. I CALLED HIM, AND HE CAME AND PULLED EVERYTHING APART AND FIXED IT. HE HAD EVERYTHING IN THE TRUCK AND DID NOT HAVE TO GO BACK.
Licensing
State Contractor License Requirements
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FAQ
Elie's Lock And Key is currently rated 4.7 overall out of 5.
Elie's Lock And Key accepts the following forms of payment: CreditCard
No, Elie's Lock And Key does not offer free project estimates.
No, Elie's Lock And Key does not offer eco-friendly accreditations.
No, Elie's Lock And Key does not offer a senior discount.
No, Elie's Lock And Key does not offer emergency services.
No, Elie's Lock And Key does not offer warranties.