DG Appliance Service

Shame on me, I should have read the current reviews before calling these guys. Unless you're looking to pay $95 for no resolve and a bunch of attitude, call someone else! I have an LG fridge, one of the doors stopped staying closed, like the gasket stopped sticking and the ice dispenser stopped pushing out cubes. I explained this on the phone and was assured this was a serviceable issue. Oleg, the technician showed up to the appointment not ready to service my fridge, but to write up an ridiculous estimate! Within a minute, he made note of the serial number and model information, then proceeded with a $1200 estimate to replace the doors - not to service them. Instead of using a level to assure the doors were level and square, he used his pen to write "1 Left Door". Instead of a screwdriver to see if any adjustments could be made, Oleg had his clip board to write up $780 in parts. I called Dimitri, whom I made the appointment with, to express my dissatisfaction with thier "service" and questioned why straight REPLACE and not REPAIR, he was quick to get angry and defensive with me. He could not provide me with any additional information, he couldn't explain to me why $1200 to replace the doors when a new fridge is $1400, he couldn't provide me with anything but attitude. He said he trusted his professional and was dismissive of my business. I feel completely ripped off, I hope I can help prevent someone else from giving these jokers their hard earned $95, I'm sure going to miss my money.

DG Appliance Service arrived on time. He was able to locate the leak quickly and replaced them. He had the parts on the truck was the job was done quickly. He was very professional and explained the problem and showed me the leaking part. I cannot comment on the cost of the repair since I did not get any other estimates. It seemed reasonable.

The technician was knowledgeable and professional. I would give a higher grade but the labor cost was $150 and the guy was here for only 30 minutes. DG is an authorized dealer so I felt comfortable using them but had a little sticker shock with the labor cost. Still I am very happy that they came out so quickly and my machine is working again!

Follow up phone call with  D.G. Appliance and repairman could not explain the $200.00 charge- Repair man stated on the phone that he charged for cleaning behind the refridgerator.