Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
California Deluxe Windows
Acoustic Ceiling Tiles - Install, Doors (Interior) - Install or Replace, Major Home Repairs (General Contractor),
About us
For the month of DECEMBER 2018 we will donate a portion of every project to the California Fire Survivors fund. We are a direct manufacturer of high quality vinyl Custom Egress Windows, Patio Doors, French Doors, Arch Windows and many more in a variety of colors and finishes! Located within the heart of the San Fernando Valley in the City of Chatsworth, California Deluxe Windows® has established itself as a leader in quality and performance in the custom window manufacturing industry. California Deluxe Windows® Industries, Inc. produces the highest variety of colors, shapes and sizes in the window industry. Our job is to make you understand the true value in choosing custom windows rather than vinyl windows out of an assembly line. Our products are reasonably priced with extraordinary installation and service to our customers. California Deluxe Windows® maintains the highest level of professionalism, honesty and fairness in our relationships with our suppliers, professional associates and customers. The Company strives to create an honest and helpful working environment, where every employee can dedicate themselves to providing our customers with exceptional workmanship, outstanding service, and professional integrity. All this and more makes California Deluxe Windows® a leader in the window industry. Additionally we provide exterior coatings and insulation.
Business highlights
26 years of experience
Services we offer
cdw designs, custom window installation, egress window & door manufacturing, french doors & entry doors., sliding glass doors
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.450 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 66% | ||
| 22% | ||
| 2% | ||
| 8% | ||
| 2% |
Showing 1-25 of 50 reviews
Natalie A.
Sep 2020
California Deluxe Windows did a great job with our windows. Some of them were a little tricky but they managed to complete the job well. Our windows are of good quality and we are happy with them.
Valerie F.
Mar 2019
They did a excellent job and got it all permitted. I can easily lower my kitchen and bathroom window for easy cleaning and I love the work they did. I would highly recommend them to anyone.
Vartan K.
Oct 2018
Very good !
Response from California Deluxe Windows
"Hi [Member Name Removed], Thank you for the feedback! We appreciate it. -CDW Team"
Carlos B.
Jul 2018
Great, very good. Very professional and got what I wanted.
Response from California Deluxe Windows
"Hi Thank you for sharing we really appreciate it! CDW - Team"
Steve S.
Jul 2018
Perfect.
Response from California Deluxe Windows
"Hi, Thank you for taking the time to share your experience. -CDW Team"
Allen Z.
Mar 2018
What I liked especially is they did a nice job on sound proofing the house.
Response from California Deluxe Windows
"Hi [Member Name Removed], Thank you for leaving feedback we appreciate it! -CDW Team"
Larry M.
Nov 2017
They do a great job with windows but not so much with the paperwork. The salesman came out on a Friday and we discussed 2 alternatives. Signed the deal and off he went. On Saturday I called and asked if I could switch to other alternative which was more expensive. Of course he agreed. When the man came to do the measurements the next week he still had the order for the 1st alternative but when I explained alternative 2 he had no problem getting the measurements correctly. We had a specific time limit for the installation. They had the windows installed well before the deadline. The installation went smoothly. The crew arrived early (after calling to see if it was OK). The crew were friendly and efficient. The cleanup went well. They quickly fixed a small thing I saw and explained how to open and close the windows. The office appeared to struggle with the change order. It took a long time for the paperwork to catch up. This did not appear to delay the fabrication of the windows. The first change order was incorrect. Finally it was corrected. There were more phone calls from the office than were required. Communication within the office doesn't appear to be effective. Bottom line - My wife and I are very pleased with the windows. They look really nice.
David K.
Sep 2017
We called CDW to do a small sliding glass doo in our office. They did a good job so we called them again for a larger project. It has not been a positive experience. The windows were ordered in May with a 4 week production however they were installed in August. Tracey from customer service was rude. The extremely expensive sliding door had defects that make it look like a cheap product (see photos-interior trim uneven and sloppy/corners are not at 45 degree cut). The technicians that were sent out (on two occasions) to correct the door did not arrive in a timely manor and the company does not even bother to call to advise they will be late (or not show up at all). The following day a technician arrived...With another defective glass door. I asked for a refund and they begged for a 3rd chance to get it right. I agreed and then they never showed up. When they want your business they are prompt but if anything goes wrong the service is simply unacceptable...especially for the price. I deeply regret that I recommended them to others before they finished the work. I will not make that mistake again.
Mathew K.
Jun 2017
For this 2016 installation, the pre-installation steps were done professionally and punctually with Raymond Panosyan. Also with the follow-on window measurement specialist. The windows ordered were delivered as per the contract stated date. The installers arrived on time, went about their work professionally and efficiently, completing the work in one afternoon. They cleaned up the work areas, both inside and outside the house, when they finished.
Kevin R.
Dec 2016
unknown
Cecelia G.
Sep 2016
Everything was done smoothly and professionally from the presentation through the installation. Though their windows were more expensive than others, we were very impressed with their product. They double measured everything. The installation team was impressive.
Colleen T.
Jun 2016
unknown
Lorena M.
May 2016
unknown
KAREN W.
Apr 2016
unknown
Ray G.
Nov 2015
.
Albert L.
Oct 2015
I first purchased a Provia Steel Entry door for my house last year 2014 through California Deluxe Windows (CDW). These are touted to be some of the highest quality steel entry doors that you can buy. After several delays including the wrong door being delievered, they ultimately got me the correct door. Door itself is very high quality, I get compliments all the time. Despite the delays, I was very happy with the door and final product, and thanked them over email.
Fast forward to this year 2015. I decided to purchase another Provia steel door through CDW, since they're one of the few distributers of Provia doors in Southern California. This was a side door for the garage. A few months ago I had installed a custom reinforced door jamb, so I really just needed the door. I needed two deadbolt cutouts with a 70 mm backset (distance from the center of the hole for the deadbolt to the edge of the door), since I had already purchased a few grade 1 Schlage deadbolts with 70mm backset. Fairly standard request, my 2014 door had those measurements. CDW stated that the Provia doors always come pre-hung on the jamb/frame, and they would only install the entire unit together. I really wanted the door, so after several discussions back and forth, we ultimately agreed that I would install the door myself, but I would still pay the full $3000 for the door. Because I would now be installing it myself, Provia sent out a new contract stating that I would do the install on a "standard door."
The installers came to drop off the door today. I did some quick measurements to ensure that the deadbolt cutouts would be fairly close to the original door. Two issues came up:
1. The height of the deadbolt cutouts is off (they sit too high on the door in relation to my custom door jamb). The installers placed a few calls to their office, and apparently this is the only height of the cutouts that Provia can supply. Seems odd for a company that advertises "custom" doors, but I had to accept that as it is what it is. To be fair, this is not really CDW's fault.
2. The backsets were wrong. They were the standard 60mm, not the 70mm that I had requested. Apparently when I signed the new contract for a "standard" door and that I would install it myself, then the backsets were changed to 60mm. It doesn't explicitly state the backset distance in the contract, apparently I'm supposed to just know that a "standard" door means 60 mm. (60mm is standard residential, 70 mm is standard for business). I figured that the new contract was just to state that I would install the door myself, since that's what we had discussed and came to an agreement on. I don't understand how a layperson would know that a standard door means 60mm backset only. While I've done much work on the house myself, this is not my profession. In my line of work, if I don't give full understood consent to people, I can get sued.
CDW was very unapologetic to this issue. They stated that I had signed the contract, this was the door to be delivered, and that was that. If I didn't pay the remaining $1500, they would place a lein on my house. I just wanted the correct backset, and they threaten me with collection agencies, leins, etc.
CLIFF NOTES VERSION (I know it's a wordy review)
Paid $3000 for a custom steel entry door. CDW says that they can only install the door with the frame. I agree to install it myself, still paying full price $3000. But in doing so, I apparently agreed to have all my requested measurements reset to "standard" values on this "custom door." When I tried to dispute that the contract doesn't explicitly state that the measurements were to be changed, they threaten leins and collection agencies. All this on a repeat customer who previously purchased another $3000 door from them.
Thankfully I don't have any more doors to replace. I've worked with several companies on Angies list for a major house remodel, all were good to great. This one isn't. I don't have anything personal against the folks who work there, but their methods of handling concerns is absolutely horrendous.
*** (edited for clarity)
Fast forward to this year 2015. I decided to purchase another Provia steel door through CDW, since they're one of the few distributers of Provia doors in Southern California. This was a side door for the garage. A few months ago I had installed a custom reinforced door jamb, so I really just needed the door. I needed two deadbolt cutouts with a 70 mm backset (distance from the center of the hole for the deadbolt to the edge of the door), since I had already purchased a few grade 1 Schlage deadbolts with 70mm backset. Fairly standard request, my 2014 door had those measurements. CDW stated that the Provia doors always come pre-hung on the jamb/frame, and they would only install the entire unit together. I really wanted the door, so after several discussions back and forth, we ultimately agreed that I would install the door myself, but I would still pay the full $3000 for the door. Because I would now be installing it myself, Provia sent out a new contract stating that I would do the install on a "standard door."
The installers came to drop off the door today. I did some quick measurements to ensure that the deadbolt cutouts would be fairly close to the original door. Two issues came up:
1. The height of the deadbolt cutouts is off (they sit too high on the door in relation to my custom door jamb). The installers placed a few calls to their office, and apparently this is the only height of the cutouts that Provia can supply. Seems odd for a company that advertises "custom" doors, but I had to accept that as it is what it is. To be fair, this is not really CDW's fault.
2. The backsets were wrong. They were the standard 60mm, not the 70mm that I had requested. Apparently when I signed the new contract for a "standard" door and that I would install it myself, then the backsets were changed to 60mm. It doesn't explicitly state the backset distance in the contract, apparently I'm supposed to just know that a "standard" door means 60 mm. (60mm is standard residential, 70 mm is standard for business). I figured that the new contract was just to state that I would install the door myself, since that's what we had discussed and came to an agreement on. I don't understand how a layperson would know that a standard door means 60mm backset only. While I've done much work on the house myself, this is not my profession. In my line of work, if I don't give full understood consent to people, I can get sued.
CDW was very unapologetic to this issue. They stated that I had signed the contract, this was the door to be delivered, and that was that. If I didn't pay the remaining $1500, they would place a lein on my house. I just wanted the correct backset, and they threaten me with collection agencies, leins, etc.
CLIFF NOTES VERSION (I know it's a wordy review)
Paid $3000 for a custom steel entry door. CDW says that they can only install the door with the frame. I agree to install it myself, still paying full price $3000. But in doing so, I apparently agreed to have all my requested measurements reset to "standard" values on this "custom door." When I tried to dispute that the contract doesn't explicitly state that the measurements were to be changed, they threaten leins and collection agencies. All this on a repeat customer who previously purchased another $3000 door from them.
Thankfully I don't have any more doors to replace. I've worked with several companies on Angies list for a major house remodel, all were good to great. This one isn't. I don't have anything personal against the folks who work there, but their methods of handling concerns is absolutely horrendous.
*** (edited for clarity)
Response from California Deluxe Windows
"Mr. [Member Name Removed], We are very disappointed in this review and the lack of culpability that you take upon yourself. We executed your contract exactly as was stated. We had a similar issue on your first order and replaced the entire door for you which you seem to fail to mention. In order to prevent this occurrence again we had you sign the addendum stating you would receive the standard door and that it would be made to the specifications of the manufacturer provia. Then again upon installation you make the complaint that the door was made different than what you wanted. I can not see what else we could do besides explaining this and putting it in writing for you and having you sign off on it, as we did. As a courtesy to a valued customer to try and help we even installed the door for you free of charge which you also fail to mention. CDW always tries to help in whatever way we can but ordering a second door for the second consecutive contract which we executed exactly as was stated is not possible."
Jerry S.
Sep 2015
unknown
Response from California Deluxe Windows
"Thank you very much for your response. We appreciate your business and you taking the time out of your day to let us know how we did. If there is anything we can do to make your continued experience a positive one let us know."
Edie A.
Feb 2015
They came out and repaired our sliding glass door and repaired the screens as per the warranty.
David B.
Jan 2015
unknown
Melissa S.
Dec 2014
I like this company. I like their product and their service. If you bring your screens in to them, they'll repair them for free. Their price is fine.
Jennifer M.
Dec 2014
incredible all around
Jeff H.
Jul 2014
After many weekends of research and reading reviews, my wife and I had decided to buy Milgard sliding glass doors through an Angie?sList screen shop that we?d used before for track cleaning. But our last piece of due diligence was a trip to the Pasadena Home Show where we met Emmanuel of California Deluxe Windows. He really impressed us with his
product knowledge and focused but low-keyed pitch. One issue that had been brought up was the yellowing-over-time of certain vinyl products and a supposed exclusion in the Milgard contract re color shift. So we were led to believe we?d have a better chance of the product staying white with CDW because of the purity of the material. But before committing to a deal, we visited the factory where we met the staff, saw the products in the showroom and warehouse and got sold on the company, its experience (over 15,000 installations), its long-lasting products and double-lifetime guarantee. We ordered the wood-laminate-over-vinyl frame which we hadn?t seen anywhere else. We felt that if we had any problems, the company
would stand behind its claims. And it did. After an efficient one-day installation in 2 rooms, the company actually came back 4 times to make adjustments to the screens, including a visit by the supervisor to make some custom additions, all at no extra cost. As a result, we now have gorgeous large custom sliding glass doors the length of our living room wall and a smaller set in our kitchen. And the screens look and work great too. In addition to the insulation we had put in our attic (through another company), the natural temperature control in our house is a huge improvement. And the glass itself adds unexpected richness.
It was explained that this type of work isn?t always predictable because it?s custom - on all types of different structures and in
varying conditions where things bend and sag over time. Our house was built in 1950. Since we?ve been ripped off by contractors before, our main concern now is always whether or not the company will stand by its work. And this company does. The sliding glass doors were perfect. And we had a unique screen situation and the company honored its commitment to us and made them great too. For that reason, we?re grateful to Aaron, Josh, Chad, Emmanuel and Alex for completing the job to our highest expectations. And we strongly recommend CDW to anyone who would take the time to understand the process and stick with the vision. We?re glad we did.
product knowledge and focused but low-keyed pitch. One issue that had been brought up was the yellowing-over-time of certain vinyl products and a supposed exclusion in the Milgard contract re color shift. So we were led to believe we?d have a better chance of the product staying white with CDW because of the purity of the material. But before committing to a deal, we visited the factory where we met the staff, saw the products in the showroom and warehouse and got sold on the company, its experience (over 15,000 installations), its long-lasting products and double-lifetime guarantee. We ordered the wood-laminate-over-vinyl frame which we hadn?t seen anywhere else. We felt that if we had any problems, the company
would stand behind its claims. And it did. After an efficient one-day installation in 2 rooms, the company actually came back 4 times to make adjustments to the screens, including a visit by the supervisor to make some custom additions, all at no extra cost. As a result, we now have gorgeous large custom sliding glass doors the length of our living room wall and a smaller set in our kitchen. And the screens look and work great too. In addition to the insulation we had put in our attic (through another company), the natural temperature control in our house is a huge improvement. And the glass itself adds unexpected richness.
It was explained that this type of work isn?t always predictable because it?s custom - on all types of different structures and in
varying conditions where things bend and sag over time. Our house was built in 1950. Since we?ve been ripped off by contractors before, our main concern now is always whether or not the company will stand by its work. And this company does. The sliding glass doors were perfect. And we had a unique screen situation and the company honored its commitment to us and made them great too. For that reason, we?re grateful to Aaron, Josh, Chad, Emmanuel and Alex for completing the job to our highest expectations. And we strongly recommend CDW to anyone who would take the time to understand the process and stick with the vision. We?re glad we did.
Response from California Deluxe Windows
"(member name), Thank you very much for sharing your experience with our company! We are happy to hear you recognize the quality of our products and warranty. In addition, we appreciate how much you enjoy the windows and love that you had a great experience with Emmanuel at the home show. We truly appreciate your business and kind words. As always, we hope they continue to bring you happiness and comfort for years to come. If you are ever in need of any other product or service, please contact us at 866-988-5100."
Tyler B.
Jun 2014
Windows of various types. The larger windows were of high quality, and are a big improvement over our old windows. Two small dormer window were made too small, and instead of remaking them, spacers and epoxies were used to make them fit. It worked, but was a bit cheesy.
The place they really fell down was on the screens. We have cats, and have had experiences where they rip right through nylon screens, so we insisted on metal screens. They argued that the non-metal screens were sufficient, but we indicated that non-metal screens would be a show stopper. Their engineer took a couple weeks to get back to us, and indicated they could do metal screens.
The metal screens were installed, but have had problems with separation from the frames. The cats did not rip through them, but were able to partially dislodge them (they didn't escape).
If you don't have cats, the only part to worry about would be the wrong-size windows being jerry-rigged.
We do love the larger windows, and have really noticed the thermal advantages. A room that previously heated up in the Summer like a Tandoori oven, is now barely warmer on hot days. Also, let it be noted that their design is clearly more robust than their competition. Good product, choppy implementation.
Response from California Deluxe Windows
"Thank you very much for your feedback, as it is extremely important to us that we continually strive to positively evolve as a company. Learning of yours as well as others experience lets us know where we can improve. First, let me say that it is “music to our ears” hearing that you enjoy the quality and benefits of our product. Second, I'd like to extend an apology for the grief you have undergone in regards to your cats and the screens. As far as the screens and smaller windows are concerned, it is regrettable that you are not completely satisfied with the end result of your purchase . If it is possible to rectify the situation we are more than happy to do so. Please contact customer service at 1-866-988-5100 and we will find a solution for the problems you have mentioned. Thank you once again for your business and for shining a light on an area that we can improve upon in order to provide the best service possible to our customers."
Ilana B.
May 2014
well
Response from California Deluxe Windows
"Dear Satisfied Customer, Thank you for your short and sweet review about your experience with our company. It's always good to see that our customers are happy with the workmanship and quality of our product. All of us at California Deluxe Windows hope that you continue to enjoy the benefits of our windows in your home for years to come. For any additional needs or services please contact us at 866-988-5100 and we will be happy to assist you."
Sharon L.
May 2014
California Deluxe Windows is by far the best window in the business. This company was professional from beginning to end. Arrived on time and answered all my questions. Their installation crew was fabulous! They took out the old windows without damaging any of the stucco and installed the new windows to perfection. The seal around the windows is so perfect that after a recent wind storm in my area, there was not one speck of dust on the windowsill. The first summer, I was amazed at how cool the inside of my condo was as compared to previous summers. The energy savings have been wonderful!. One of the best features is how the windows twist out so you can clean the outside as well as the inside. This is especially wonderful for cleaning upstairs windows. I couldn't be happier with these windows. I highly recommend them to anyone who is in the market to replace their windows.
Response from California Deluxe Windows
"Dear [member name removed], Thank you so much for your positive review. We love hearing about our customers having a great experience with our company. We are elated to know that you continue to enjoy the benefits of our products in your home. As helpful as it may be to better our company by assessing some constructive criticism, it's equally productive and much more fun for the entire company to learn of customers that received the ideal outcome and experience with our product and personnel. This is something we work towards daily to provide for each and every one of our customers. If there is any additional work you need done now or in the future, please contact us at 866-988-5100 and we will be happy to assist you. We hope that you continue to enjoy the benefits of a cooler house this summer and for many more summers to come. Customer service CALIFORNIA DELUXE WINDOWS"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
California Deluxe Windows is currently rated 4.4 overall out of 5.
California Deluxe Windows accepts the following forms of payment: CreditCard
Yes, California Deluxe Windows offers free project estimates.
No, California Deluxe Windows does not offer eco-friendly accreditations.
No, California Deluxe Windows does not offer a senior discount.
No, California Deluxe Windows does not offer emergency services.
No, California Deluxe Windows does not offer warranties.