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Geek Squad - Best Buy

Computer Repair, Appliance Sale, Stereo and Home Theater System Service,

About us

Local Expert Geek Squad Agents can fix your Appliance or TV regardless of where purchased. 90-day warranty along with professional, quick, and clean services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Business highlights

31 years of experience

Services we offer

Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.

Amenities

Eco Friendly Accreditations

Yes

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.020 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
10%
3
15%
2
0%
1
15%

Filter reviews by service

Showing 1-20 of 20 reviews
Rod W.
May 2023
5.0
Camera Repair Service
Yes, I recommend this pro
They did a great job. They're very professional.Very excellent.

Robert S.
Jul 2018
5.0
Computer Repair
Yes, I recommend this pro
Everything went great, it took Less than half an hour, Works great now.

Charles M.
Jul 2017
5.0
Computer Repair
Yes, I recommend this pro
.

Victor R.
Jan 2016
5.0
Computer Repair, Stereo and Home Theater System Service
Yes, I recommend this pro
$200
These 2 guys were on time, polite, and professional.  They did the job and really took the time to position the TV perfectly.  All was perfect.  They even offered to take away the old TV and the boxes.  This is my 2nd time using them.  The TV and sound bar is just terrific - it's like being in a movie theater.  The sound bar and bass unit are just great - the sound really makes the experience pop.

Yolanda V.
Aug 2014
5.0
Computer Repair
Yes, I recommend this pro
They were really good. Two guys came out and they were very patient and they explained things really well. They didn't seem rushed at all. They knew what they were doing. They answered our questions and took care of us. They are really busy.

SYLVIA B.
Apr 2013
1.0
Stereo and Home Theater System Service
$259
They were high priced, and they didn’t do that great of a job. They have this big cord going through the wall that everybody can see and it looks ugly.  They are always expensive. Their price is terrible and too high. They were quick, but they just charge too much. They were on time.

WALT G.
May 2012
5.0
Computer Repair
Yes, I recommend this pro
The repair was covered under the warranty.  They were knowledgeable.  I did have to wait to get the work done.

SYLVIA D.
Nov 2007
1.0
Appliance Sale
I purchased an extended warranty. A technician came to my home. He turned the spin cycle and said everything was ok. He wouldn't even open the machine. He informed me he was the technician and not myself. He was very rude. They are now telling me they have to come back out and I have to pay for them to tell me what is wrong with which defeats the purpose of the extended warranty.

Homeowner
Oct 2005
3.0
Computer Repair
$100
I JUST DONT THINK THEIR CUSTOMER SERVICE IS REALLY GOOD. IN FACT A BEST BUY WHERE WE USED TO LIVE DID THE SAME THING. THEY SAID IT WOULD BE DONE IN A COUPLE DAYS BUT THEN WOULD SAY ITS NOT DONE AND THEN WE WOULD HAVE TO CALL BACK AND THEY WOULD SAY A COUPLE MORE DAYS.

John P.
Oct 2005
5.0
Computer Repair
Yes, I recommend this pro
$100
THEY ARE ALWAYS VERY FRIENDLY AND HELPFUL. WHEN I GO IN THERE WITH A PROBLEM, I ALWAYS KNOW THAT THEY WILL HAVE A SOLUTION FOR ME.

Homeowner
Oct 2005
3.0
Computer Repair
IF YOURE NOT A MANAGER, YOU GET TREATED LIKE A DOG. MOST PEOPLE WILL LOOK THE OTHER WAY WHEN YOU ARE LOOKING FOR SOMETHING AND HALF THE TIME THEY DONT EVEN KNOW THEIR OWN DEPARTMENT.

Homeowner
Oct 2005
1.0
Computer Repair
$400
WE NEEDED DATA TRANSFERRED FROM OUR OLD HARD DRIVE TO A NEW ONE AND TO HAVE IT INSTALLED AND HAVE A DVD PLAYER AND BURNER ADDED AS WELL. THEY LOST THE DATA ON THE NEW HARD DRIVE WHEN INSTALLING IT INTO THE COMPUTER. THEY DID OFFER TO DO IT AGAIN, BUT WE SAID NO BECAUSE THEY WOULDNT RETURN PHONE CALLS. WE HAD TO CALL THE MAIN OFFICE. THAT GOT US NOWHERE SO WE HAD SOMEONE ELSE FIX IT.

Homeowner
Oct 2005
3.0
Computer Repair
IT WAS FINE. THATS ABOUT AS FLOWERY AS I CAN DO FOR IT. THEY CAME AND DID THE BARE MINIMUM OF WHAT I ASKED THEM TO DO. I CANT REALLY COMPLAIN, BUT I CANT REALLY SAY ANYTHING WONDERFUL EITHER. IT WASNT HORRIBLE BECAUSE THEY DID EXACTLY WHAT THEY SAID THEYD DO, BUT I CANT SAY ANYTHING BAD. THEY WERENT FRIENDLY OR HELPFUL OR OVERLY KNOWLEDGEABLE. THE PERSONAL INTERACTION WAS MINIMAL.

MAUREEN W.
Sep 2005
5.0
Appliance Sale
Yes, I recommend this pro
$50
THEY WERE VERY POLITE. I WAS VERY SATISFIED. I THINK THERE WAS A LITTLE SCRATCH ON THE FRIDGE, AND I CALLED AND SAID I WAS SENDING IT BACK. THEY SAID THEY WOULD TAKE $85 OFF THE NEW FRIDGE I BOUGHT.

JHERI A.
Aug 2005
5.0
Computer Repair
Yes, I recommend this pro
$150
THEY ARE REALLY GOOD. THEY ALWAYS HAVE WHAT YOU NEED, BUT THEY ALSO CHARGE YOU A LOT FOR IT. NOTHING IS FREE. I DON'T KNOW THAT MUCH ABOUT COMPUTERS SO I LET THEM DO IT FOR ME.

Homeowner
Apr 2005
5.0
Appliance Sale
Yes, I recommend this pro
$600
WE WENT TO THE STORE AND WERE HELPED BY AN INFORMATIVE EMPLOYEE. THEY MADE IT EASY FOR US TO MAKE A DECISION. WE HAD TO ORDER IT AND IT WAS DELIVERED ON TIME.

PHIL J.
Apr 2005
5.0
Appliance Sale
Yes, I recommend this pro
$200
DELIVERY ON TIME AND CALLED AHEAD OF TIME. INSTALLATION WAS PERFORMED NEATLY.

Homeowner
Mar 2005
4.0
Appliance Sale
Yes, I recommend this pro
$400
GOOD INSTALLATION, NEAT & CLEAN SERVICE.

Homeowner
Mar 2005
4.0
Camcorder Repair
Yes, I recommend this pro
WARRANTY COVERAGE IS EXTENDED AND SERVICE IS OK.

Homeowner
Mar 2005
5.0
Appliance Sale
Yes, I recommend this pro
GOOD DELIVERY SERVICE, NICE AND NEAT INSTALLATION. REASONABLE PRICED.

Licensing

Bonded

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Geek Squad - Best Buy is currently rated 4.0 overall out of 5.
Geek Squad - Best Buy accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
No, Geek Squad - Best Buy does not offer free project estimates.
Yes, Geek Squad - Best Buy offers eco-friendly accreditations.
No, Geek Squad - Best Buy does not offer a senior discount.
No, Geek Squad - Best Buy does not offer emergency services.
No, Geek Squad - Best Buy does not offer warranties.
Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models.